Rahul Hande
Manager, Oracle MS Operations
Mumbai
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Manager, Oracle MS Operations
Syntax Systems India Pvt Ltd
01.2022 - Current
- Oversee the team of DBAs in offshore operation, ensure the availability and reliability of all Database and Application for 80+ worldwide Oracle EBS and database customers.
- Monitoring and Leading all the major projects, such as onboarding, DBA and upgrades, OS upgrades, working in partnership with onshore team to complete all project work on time.
- Managing all client escalations, issues and provide permanent technical solutions, develop and maintain database and application standards.
- Certified ITIL expert with having extensive experience working with ITIL framework for change and incident management, RCA and CORA review and approval, set KPI goals for teams and ensure we meet them.
- Identify processes flaws, create new processes and standards to maintain the work quality and delivery expectations, tune processes according to demand of work and technology changes.
- Working POCs to test new technological changes, give feedback and recommendations to management to target sales and pitch ideas to existing customers.
- Created internal training setup for entry level DBAs, mid-level DBAs, setup a platform for knowledge sharing and transfer, created new batches of new DBAs to create pool of L1 and L2 level DBAs.
- Leading the weekend work planning, which also involves reviewing all the major work scheduled on weekends, assigning resources, preparing plan for all major activities, explain the plan to all stake holders and overseeing all changes are successfully executed on weekends.
Team Lead - DBA Operations
Syntax System Pvt Ltd
01.2020 - 01.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Lead the weekend work planning, which also involves reviewing all the major work scheduled on weekends, assigning resources, preparing plan for all major activities, explain the plan to all stake holders and overseeing all changes are successfully executed on weekends.
- Personally completed all the major projects like on-boarding new clients, upgrading DB and applications to new versions along with all major/minor stack upgrades.
- Many Key projects were handled successfully for critical customer for the company, was able to lead from end to end with handling all the major technical issues successfully.
Principle System Analyst
Syntax Systems Pvt Ltd
12.2018 - 01.2020
Senior Oracle APPS DBA
Core Services India (Presently Syntax)
12.2014 - 01.2018
Oracle Apps DBA
Coreservices India (Presently Syntax)
04.2011 - 12.2014
Education
B.E IT - Information Technology
Terna Engineering College
Navi Mumbai 04.2001 -
Diploma - Information Technology
Shah And Anchor Kutcchi Polytechnic
Mumbai 04.2001 -
Secondary School Certificate (SSC) -
Vikas High School
Mumbai 04.2001 -
Skills
Workforce Management
Policy Implementation
Performance Management
Operations Management
Strategic Planning
Team Leadership
Verbal and Written Communication
Project Management
Performance Evaluations
Key Performance Indicators
Oracle Database 11g,12,19c
Oracle EBS R12, 122
Oracle Performance and tunning
Oracle SQL, TOAD, SQL Developer
Oracle WebLogic, SOA, Agile, SSO, IDCS
Disaster recovery, DB and application Upgrade
Cloning, patching, automation, space management
Manage RCA, CORAs, KPI, ITIL Standards
Certification
Oracle Cloud Infrastructure 2019 Architect Professional
Timeline
Manager, Oracle MS Operations
Syntax Systems India Pvt Ltd
01.2022 - Current
Oracle Cloud Infrastructure 2019 Architect Professional
07-2020
Oracle Cloud Infrastructure 2019 Architect Associate
05-2020
Team Lead - DBA Operations
Syntax System Pvt Ltd
01.2020 - 01.2022
ITIL V3 Service Operations
12-2019
Principle System Analyst
Syntax Systems Pvt Ltd
12.2018 - 01.2020
Oracle Weblogic 12c System Admin
05-2017
Oracle EBS R12 Application database Administrator certified professional
12-2015
Senior Oracle APPS DBA
Core Services India (Presently Syntax)
12.2014 - 01.2018
Oracle Apps DBA
Coreservices India (Presently Syntax)
04.2011 - 12.2014
B.E IT - Information Technology
Terna Engineering College
04.2001 -
Diploma - Information Technology
Shah And Anchor Kutcchi Polytechnic
04.2001 -
Secondary School Certificate (SSC) -
Vikas High School
04.2001 -