Rahul Jain
Assistant Manager/HR Business Analytics
Jaipur
Summary
Strategic Project Manager and Business Analyst with 13+ years of experience in Accounts Receivables, Healthcare, Banking, and HR. Expertise in end-to-end project management, learning and development, knowledge management, process improvement, and data analytics. Coordinates cross-functional teams to assess content adequacy across digital platforms and drives adoption of AI and emerging technologies.
Overview
14
14
years of professional experience
Work History
Human Resource Business Analyst /Assistant Manager
Genpact
08.2023 - Current
- Led project management for HR analytics initiatives, improving insights on headcount, attrition, leave, variable incentives, bonuses, and rewards programs.
- Coordinated with business teams to evaluate HR content, SOPs, and reference materials on the intranet and SharePoint, ensuring accuracy and relevance.
- Drove knowledge management initiatives by maintaining a centralized knowledge repository, identifying content gaps, and governing version control across digital platforms.
- Collaborate with L&D teams to identify skill gaps, and recommend targeted training interventions based on data insights.
- Drive knowledge management initiatives — maintaining a centralized knowledge repository, identifying content gaps, and governing version control across digital platforms.
- Coordinate with business teams to assess and evaluate the adequacy of HR content, SOPs, and reference materials hosted on the intranet and SharePoint platforms, ensuring accuracy and relevance.
Commercial Lending Officer & MIS Analyst
Genpact
12.2022 - 08.2023
- Managed data analysis and developed automated reporting tools using VBA, streamlining commercial lending operations for a leading U.S. bank.
- Coordinated with business stakeholders to evaluate and update process documentation, enhancing the clarity and accessibility of knowledge assets on internal platforms.
- Coordinated with business stakeholders to evaluate and update process documentation and knowledge assets on internal platforms.
Credit Verification Officer & Data Analyst (MIS)
Genpact
01.2020 - 12.2022
- Achieved a top performance rating as a Credit Verification Officer while managing additional MIS/Data Analyst responsibilities.
- Achieved Silver Award by exceeding expectations through proactive automation and analytics initiatives.
- Developed and maintained MIS dashboards to track operational KPIs, providing management with actionable data insights.
Quality Analyst & Process Developer (Healthcare Contracts)
Genpact
01.2017 - 01.2020
- Project-managed the Healthcare Contracts initiative, delivering it ahead of schedule while coordinating cross-functional teams.
- Led L&D efforts for a team of 24 users — designed SOPs, training materials, and knowledge assessments, improving quality from 70% to 95% in one month (DPU metric).
- Developed and maintained training content and reference materials to align with client requirements and intranet standards.
- Identified gaps between client expectations and team knowledge as Knowledge Trainer, closing them through structured training programs.
Senior Associate (Telecaller)
Gemporia
01.2016 - 01.2017
- Served as a Senior Associate in a customer-facing telecalling role, enhancing communication and stakeholder management skills.
- Trained and supported new team members, maintaining a culture of collaboration.
- Collaborated with cross-functional teams to drive the successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth, and helping them reach their full potential.
Process Developer / Process Trainer
Genpact
01.2012 - 01.2016
- Promoted rapidly: Process Associate → Audit Team → Knowledge Trainer → Process Developer → Process Trainer within 19 months.
- Developed SOPs and learning documents; trained two batches of over 20 employees as Process Trainer, enhancing onboarding effectiveness.
- Conducted quality audits, identifying and addressing knowledge gaps between clients and employees to ensure process adherence.
- Earned multiple Bronze Awards for exceptional contributions to team performance and process improvements.
Education
Bachelor of Commerce (B.Com) - Commerce
Commerce College, Rajasthan University
Jaipur, India01-2009
Higher Secondary - Commerce
St. Edmund's School
Jaipur, India01-2005
Skills
- Project Management (End-to-End)
- Project planning
- Stakeholder Coordination & Leadership
- Learning & Development (L&D)
- Training design
- SOP & Training Material Development
- Knowledge Management
- Process Improvement & Quality
- Data Analysis & Reporting (Power BI)
- Executive dashboards
- MIS reporting
- HR Technology Integration
- VBA programming
- Healthcare contracts
- Employee Engagement Strategies
AWARDS & RECOGNITION
Silver Award — Genpact, for exceeding expectations as MIS/Data Analyst in the Banking domain, Multiple Silver and Gold Awards — Genpact, for exceptional performance as Business analytics
Timeline
Human Resource Business Analyst /Assistant Manager
Genpact
08.2023 - Current
Commercial Lending Officer & MIS Analyst
Genpact
12.2022 - 08.2023
Credit Verification Officer & Data Analyst (MIS)
Genpact
01.2020 - 12.2022
Quality Analyst & Process Developer (Healthcare Contracts)
Genpact
01.2017 - 01.2020
Senior Associate (Telecaller)
Gemporia
01.2016 - 01.2017
Process Developer / Process Trainer
Genpact
01.2012 - 01.2016
Bachelor of Commerce (B.Com) - Commerce
Commerce College, Rajasthan University
Higher Secondary - Commerce
St. Edmund's School