Hi, I’m
Rahul Jakapure
PUNE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
years of professional experience
Work History
SSK Group Of Companies (SYSKA LED LIGHTS)
Customer Service Manager
04.2017 - Current
Job overview
- Administration of 20,000 plus monthly complaints for PAN India level
- Defective management (RTV) - SYSKA LED (5 Lacs units/month) along with the ware house operations
- Accountable for the Service level for each segment.
- P&L management and Logistics operations.
- Logistics - responsible for end to end spare transactions between OEM and repair centers
- Supervision of 450+repair centers, 250 on roll service executives and 5 RSM's across India
- Managing 5 outsourced agencies for different segments individually
- Responsible for the minimum stock level at all the repair centers and partner ware houses at all the time
- Traveling in trade repeatedly to understand market requirement and improve the service where ever required
- Conducting review with regional sales heads respectively every month to review the performance and improvements if any
- Call center operation with 50+ associates.
Digi Call Teleservices Pvt LTD
04.2017
Job overview
- Outbound & Inbound Campaign- SYSKA GADGET SECURE
- SMS Based registration
- Claim Documents submissions
- Claim Rejections
- Handset repair status
- Claim settlement status
- Dialer management
- Farm Duties: Managing dialer
- Handing team of 30-35 associates
- Daily data distribution to associates
- Monitoring connects %
- Roster preparation
- Daily morning huddle & conducting training for new updates
- Daily call listening session with 2-3 associates
- Monitoring SL, AL & AHT Level
- Random test call
- Handling E-mail desk
- Daily MIS reports to Clients and Internal management.
Serco Global Services (IDEA Outbound Sales)
08.2010 - 02.2015
Job overview
- Data base & Dialer management
- Uploading the data, monitoring the skills & connect %
- Consistently over achieved monthly sales target of 25 Lacs
- Handling team of 35 associates
- Up selling the VAS products to IDEA prepaid and Postpaid customers
- Daily morning huddle with team and setting the revenue target for the day
- Conducting training/coaching session to the team on the selling skills
- Call listening and feedback session for low performing associates
- Monitoring hourly basis revenue achievements
- Coordination with clients on the escalations (force upsell)
- Monitoring their daily activity (SL/AL and AHT) - Call Center
- Timely updates on new lunched products and any changes in process
- Preparing the required reports and sharing with the management.
Education
B. A
01.2017
Matoshri Karveer college, Ruddewadi, Pune Board
HSC
01.2008
Shri Shivachaleshwar High School, Pune Board
SSC
01.2006
Skills
- Business Analysis and Reporting
- Social Media Monitoring
- Training and coaching
- Customer Relationship Management Software (CRM)
- Problem-Solving
- Performance Tracking and Evaluation
- Staff Development
- Service Delivery Optimization
- Work Prioritization
- Adherence to high customer service standards
- Account Management
- Decision-Making
- Shipping, receiving, and warehousing
- Task Delegation
- Conflict Management
- Budgeting and reporting
- Workforce Management
- Onboarding and Orientation
- Product Knowledge
- Effective workflow management
Languages
English, Marathi, Hindi & Kannada
Locations
Pune, Maharashtra
Technical Understanding
Windows, Windows 7 & Windows 10, MS Office, MS Excel, MS Power Point & MS Access
Personal Information
- Age: 32
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Travelling and Listening to music
Exploring new places, love to ride bike with decent music
Playing cricekt
Love to play cricket on weekends and t
Playing cricket and travelling
Love to play cricket on every weekends and exploring new places.
Timeline
Customer Service Manager
SSK Group Of Companies (SYSKA LED LIGHTS)
04.2017 - Current
Serco Global Services (IDEA Outbound Sales)
08.2010 - 02.2015
Digi Call Teleservices Pvt LTD
04.2017
B. A
Matoshri Karveer college, Ruddewadi, Pune Board
HSC
Shri Shivachaleshwar High School, Pune Board
SSC
Similar Profiles
Debadri SenguptaDebadri Sengupta
Category Manager at Syska Led Lights Pvt LtdCategory Manager at Syska Led Lights Pvt Ltd
Oleksandr SeredaOleksandr Sereda
Chief Accountant at LED Vegetable Grow Lights Manufacturing CompanyChief Accountant at LED Vegetable Grow Lights Manufacturing Company
AMIT RAJEAMIT RAJE
Vice President of Sales, Product Head & Operations at V K LED LIGHTSVice President of Sales, Product Head & Operations at V K LED LIGHTS