Rahul Jat
Customer Sucess
Jaipur
Summary
Proactive Business Analyst with 1+ year of experience in client communication, business documentation (BRS/SRS), and post-sales support. Skilled in gathering requirements, collaborating with teams, and delivering solutions that drive client satisfaction. Adept at process improvement, meeting deadlines, and managing multiple priorities. Seeking a full-time role that challenges and utilizes my communication, time management, and problem-solving skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Customer Success
Axestrack Software Solutions Pvt. Ltd.
03.2024 - Current
- Served as the main point of contact for international clients, ensuring smooth communication and post-sales support.
- Drafted SRS documents and cost estimates for 15+ projects, aligning with client requirements.
- Gathered business requirements and collaborated with tech teams to ensure timely, accurate solutions.
- Contributed case studies and maintained project documentation for internal and client use.
- Analyzed delivery data to identify trends and optimize operations for better customer satisfaction.
- Created More than 50 Dashboards for batter visibility of fleet to the client and KPI monitoring.
- Increasing tracking compliance for MP Birla by 45%.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Data Analyst Intern
Siteworx Infotech
01.2024 - 03.2024
- Extracted and analyzed sales data using SQL to create MIS reports and identify trends.
- Built Power BI dashboards and Excel reports (Pivot Tables, VLOOKUP) for client stakeholders.
- Ensured data accuracy by resolving inconsistencies, improving report reliability.
- Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
Education
Master of Computer Applications (MCA) - Data Analysis
The ICFAI University
Jaipur, India 08.2022 - 08.2024
Bachelor of Science (B.Sc.) - Mathematics
Maharshi Dayanand Saraswati University
Ajmer, India 08.2019 - 08.2022
Skills
Business Requirement Specifications (BRS)
System Requirement Specifications (SRS)
Microsoft Office Suite
MS office
Requirement Gathering
Client Coordination
Post-Sales Support
Freelancing Portals
Cross-functional Collaboration
Solution Testing
Analytical Thinking
Attention to Detail
Deadline-Oriented
Effective Communicator
Problem Solving
Databases
Power BI
Certification
Data Analytics Essentials – Cisco Networking Academy
Timeline
Customer Success
Axestrack Software Solutions Pvt. Ltd.
03.2024 - Current
Data Analyst Intern
Siteworx Infotech
01.2024 - 03.2024
Master of Computer Applications (MCA) - Data Analysis
The ICFAI University
08.2022 - 08.2024
Bachelor of Science (B.Sc.) - Mathematics
Maharshi Dayanand Saraswati University
08.2019 - 08.2022