Extensive experience in Telecom, E-commerce, Dialer, Travel risk, Transaction monitoring fraud, Account take over and customer disputes analysis, with a proven ability to effectively manage and support customer and vendor relationships. Expertise in business development and growth, contributing to the success of organizations. Excels in managing and mentoring teams, driving them towards achieving both individual and business goals.
Hi, I’m
RAHUL JHA
Fraud, Risk and Compliance Management
New Delhi
Summary
Overview
11
years of professional experience
2
Languages
Work History
BatchServiceTempe
Manager
07.2022 - 09.2024
Job overview
- Company Overview: Project -BATCHLEADS and DIALER - Tempe, Arizona USA (Remote - India)
- Monitoring new customer account performance, validating abuse behavior on dialer, KYC document validations, Customer communications.
- Advised management on fraud and investigations, as well as potential remedies and required actions
- SOP / SOP flow creation for new controls and updating for changes in current controls
- Customer Chargebacks and Billing process
- Identified gaps in existing compliance processes and recommended updates
- Maximized performance by monitoring daily activities.
- Reduced operational risks with proactive identification and mitigation of system vulnerabilities
- Collaborated with IT team members to ensure seamless integration of new system components for improved functionality
- Supported new business initiatives by ensuring seamless integration of systems and compliance requirements into project plans
- Advised customers on compliance fraud and investigations, as well as potential remedies and required actions
- Optimized system performance, implementing necessary software updates and security patches.
SubexBangalore
Lead Analyst
12.2020 - 03.2022
Job overview
- Company Overview: Project - STC, BATELCO and BTC Telecoms - Bangalore
- SOP / SOP flow creation for new controls and updating for changes in current controls
- Ensuring all alarms generated are analyzed and closed within defined SLA
- Working on new fraud trends and provide solutions on how to implement controls to detect these frauds
- Team reporting and KRA's
- Client report work for Gulf countries - Bahrain, Saudi Arabia
- Evaluated customer data to identify and prevent fraudulent activities
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems
- Performed risk assessments to determine level of fraud risk and prioritize investigations
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately
- Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues
- Improved team's fraud detection rate with introduction of new data analysis techniques
- Streamlined fraud alert systems, enabling quicker response times to potential threats
- Increased customer trust and confidence by effectively communicating fraud investigation outcomes
- Project - STC, Batelco and BTC Telecoms - Bangalore
FareportalGurgaon
Senior Analyst
05.2016 - 10.2020
Job overview
- Company Overview: Project - Cheapoair, Onetravel - Gurgaon
- Implement predefined rules based on risk factors such as: Large Transactions: Transactions exceeding a defined threshold.
Unusual Patterns: Transactions outside the customer's normal behavior.
Rapid Movement of Funds: Frequent transfers between accounts.
Multiple Small Transactions: Structuring deposits to avoid detection.
High-Risk Countries: Transactions involving sanctioned jurisdictions.
Use risk-based scoring to prioritize alerts, where higher-risk transactions are flagged for further review - Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Verifications online travel purchase and travel related transactions check of customer's on company websites
- Handling disputes and escalations of customer chargeback and bank claims
- Managed complex cases involving identity theft, credit card fraud, account take over case and other forms of financial crime, resulting in successful resolution for affected customers.
- Bank verifications of customer accounts (World wide banks)
UrbanClap Technology Ltd.Gurgaon
Vendor Manager
07.2015 - 01.2016
Job overview
- Doing research and analysis on cities professional databases
- Generating Invoices and responsible for account payment to all vendors
- Managed disputes effectively between vendors and internal stakeholders through mediation techniques to arrive at mutually beneficial resolutions
- Managed disputes effectively between vendors and internal stakeholders through mediation techniques to arrive at mutually beneficial resolutions.
- Managed vendor performance to maximize profitability and achieve financial objectives.
OGI TechnologyGurgaon
Senior Risk and Fraud Analyst
01.2014 - 07.2015
Job overview
- Company Overview: Project -Windstream & Centurylink - Gurgaon
- Responsible for PBX Fraud detection and prevention
- Blocking call line circuits, Blocking mainline, Customer support
- Evaluated customer data to identify and prevent fraudulent activities
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Reduced false positive rates in fraud detection by optimizing algorithm parameters
- Increased customer trust and confidence by effectively communicating fraud investigation outcomes
- Project -Windstream & Centurylink - Gurgaon
Education
CSJM University
Bachelor of Commerce from Commerce
University Overview
Skills
Additional Information - Software Skills
Additional Information - Software Skills
- Accertify
- Siebel
- ROCFM
- Wintec
- Patec
- Stripe
- SalesForce
- Zendesk
- Jira
- Tableau
- SQL
- KOUNT
- Technotree
- Forensic tools
Timeline
Manager
BatchService
07.2022 - 09.2024
Lead Analyst
Subex
12.2020 - 03.2022
Senior Analyst
Fareportal
05.2016 - 10.2020
Vendor Manager
UrbanClap Technology Ltd.
07.2015 - 01.2016
Senior Risk and Fraud Analyst
OGI Technology
01.2014 - 07.2015
CSJM University
Bachelor of Commerce from Commerce
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