Rahul Kirtania
Hyderabad
Summary
A seasoned technology leader with 18 years of industry experience and has grown through hands-on engineering into largescale delivery ownership, I bring a deep sense of responsibility for both systems and people. I naturally gravitate toward clarity-simplifying complexity, aligning teams, and creating order in high-pressure environments. My work style is rooted in collaboration, quiet confidence, and consistency, allowing me to build trust with stakeholders while helping teams perform at their best. I take pride in mentoring professionals, resolving friction across functions, and ensuring that every engagement moves forward with stability, transparency, and purpose.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
Tech Mahindra
06.2019 - Current
- Managing 8+ concurrent projects across multiple technologies and delivery models (Agile, Waterfall and Hybrid)
- Representing Tech Mahindra as Project Manager for Airtel, Google, Starlink, Lubrizol AT&T and LA Times.
- Owning end-to-end project governance including Charter, WBS, SOW, RFP, and risk/issue registers (RAID).
- Driving SLA and SLO compliance through performance tracking and corrective actions
- Leading and mentoring a 72 members allocated in different accounts.
- Conducting gap analysis and root-cause reviews to prevent recurring issues
- Producing carrier and product performance analytics for Google environments
- Running Monthly and Quarterly Business Reviews with clients and internal leadership
- Well acquainted with different project management tools like Kanban, velocity graph,CPM.
- Managing delivery quality, and continuous improvement through AI enabled automation to sustain high CSAT.
NOC Manager
Reliance Jio
09.2017 - 05.2019
- Enterprise NOC Manager providing nationwide voice service assurance for Reliance Jio enterprise customers
- Managing carrier-grade voice infrastructure across Nokia IMS and Audiocodes SBC platforms
- Handling incident, problem, and change tickets via HPSA while tracking KPIs and service metrics
- Delivering Tier-2 (TAC2) support for Audiocodes SBC including deployments, upgrades, and live network support
- Managing spares, RMAs, and asset records for SBCs and hardware components
Assistant Manager
TATA Communications Transformations Ltd
11.2007 - 09.2017
- Served as Assistant Manager - Voice Service Assurance and Transition Lead for Neotel, managing the end-to-end offshore transition of L2 and L3 voice operations to India
- Led a 9-member team to successfully migrate Neotel voice services, delivering measurable improvements in customer complaints, network uptime, and service quality
- Owned transition governance including resource planning, role assignment, KPI transformation, and execution tracking
- Provided Tier-2 (TAC-2) support across Huawei NGN (SoftX3000), ACME 4500, Huawei SBCs, and Cisco 7600/3400 platforms
- Performed real-time monitoring, health checks, and alarm management across SBCs, POIs, and enterprise voice services
- Managed service provisioning, decommissioning, routing, and configuration across SBCs and softswitch environments
- Designed and maintained voice node mapping (SBC, MGW, Softswitch) in Cramer and integrated platforms into centralized NMS via Netcool
- Led fault management, escalation handling, and service restoration for wholesale and enterprise customers
- Delivered WBU customer services, special configurations, and supported customer-facing service managers
Education
BE - Industrial & Production
Guru Ghasidas University
ChhattisgarhSkills
- Telecom PM & Delivery
- Interconnect & Multi-Vendor Integration
- MPLS and SD-WAN
- Data center
- Network Availability
- Commercial & Governance
- Voice & Packet Core
- SBC / STP / Softswitch
- Service Assurance & Ops
- ITSM / NMS / EMS
- Complaint Resolution and SLA maintenance
Certification
- PMI-PMP
- ITIL - V3
Alternate Mobile
9082619925
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Timeline
Project Manager
Tech Mahindra
06.2019 - Current
NOC Manager
Reliance Jio
09.2017 - 05.2019
Assistant Manager
TATA Communications Transformations Ltd
11.2007 - 09.2017
BE - Industrial & Production
Guru Ghasidas University