Rahul Kondgule

• Facilitated the migration of 17 E2E transaction processes.
• Multi-ISA Transaction Correction Process for Multiple Core Accounts.
• Amalgamation: analyzing customer requests for full or partial transaction transfers from A to B account.
• JISA Maturity: Upgrade the minor account to the adult account.
• Errortech - Investigate factors leading to requests caught in the Error Tech basket, and dispatch the acknowledgment letter.
• Transfer Out - Facilitated customer fund processing through check and electronic requests, based on demand.
• Managing a team of 25 agents, I am looking at their efficacy, accuracy, and overall performance, along with currently managing the daily management call with the client and providing accurate daily data across all processes.

Achievement: Migration Champ, Outstanding Performer, CPP (Team Leader Privilege Program), Valued Award: Agility.

• Monitor the end-to-end deeds registration workflow.
• Assign tasks and ensure the timely execution of document verification, data entry, and submission.
• Track team performance metrics (e.g., registration turnaround time, accuracy, productivity).
• Provide feedback and recognize strong performance while addressing areas for improvement.
• Managed 17 agents of the team.
• Migrated - Payment Holiday Process.
• Achievement - Best Performer as TL, Attrition Warrier

• Redemption Statement: We manage customer payments and ensure accurate financial statements are provided to solicitors, customers, or executors, as required. Upon request.
• Payment Holiday - In cases of payment difficulty, we assess the customer’s situation, and may grant a payment holiday to ease financial pressure.
• Document Verification: We ensure thorough verification of customer documents before proceeding with any requests.
• Mortgage Porting - We assist customers in porting their mortgage from lender A to lender B, ensuring a smooth and hassle-free transition.
• Deeds Registration - We help customers complete their property registration on the Land Registry portal efficiently and correctly.
• Achievement - Consistent Star Performer every month, Quality Award in annual R&R function, CPP (Colleague privilege program)

• Supported day-to-day operations of the academy, including team supervision, scheduling, and customer service.
• Played a key role in coordinating training sessions, managing administrative tasks, and ensuring smooth communication between staff and clients.
• Contributed to maintaining a high standard of service and supporting the growth of the academy.