Mohd Aamir Khan
Bhopal
Summary
To join a dynamic organization and to become more efficient in managerial and technical skills so as to serve the organization effectively.
Overview
15
15
years of professional experience
Work History
Senior Process Executive (Senior Fraud Investigation Analyst)
Cognizant Technology Solutions Pvt Ltd
06.2023 - Current
- Identified and resolved fraudulent transactions by collaborating with Debit and Credit Card Teams, leading to a decrease in financial losses for the company.
- Managed end-to-end processing of chargebacks for fraud and dispute transactions.
- Provided resolutions through networks such as Mastercard and Visa.
- Conducted thorough reviews for each dispute case to ensure no transactions were overlooked.
- Implemented quality checks to maintain accuracy and compliance.
- Prepared closure packets for every dispute case.
- Provided coaching and feedback on first chargeback, representment, pre-arbitration, arbitration, and fraud investigation processes.
Executive
Reliance SMSL Limited
02.2022 - 03.2023
- Customer Interaction via Chat
- Handle multiple customer queries simultaneously through live chat platforms.
- Provide accurate, timely, and effective responses to customer inquiries about products, services, accounts, billing, or complaints.
- Issue resolution.
- Analyze customer concerns and provide step-by-step assistance.
- Process adherence and quality assurance.
Teammate, Chime Bank
Task Us India Private Limited
12.2021 - 02.2022
- Processing transactions related to deposits, withdrawals, and loans.
- Document processing and reconciliation.
- Addressing a customer’s issue related to a transaction error.
Senior Executive-Operations
Aegis Customer Support Services Pvt. Ltd.
03.2021 - 11.2021
- Company Overview: Aegis handles various aspects of customer support for banks, including inquiries, complaints, and technical assistance.
- Aegis handles various aspects of customer support for banks, including inquiries, complaints, and technical assistance.
Fraud Prevention Representative (Payment Risk)
Bhilwara Infotechnology Pvt. Ltd.
03.2015 - 03.2021
- The fraud analyst is a professional detective who investigates forgery and theft within a customer’s account and transactions on behalf of a corporate organization.
- Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customer’s accounts.
- Work on different types of work like Chargebacks, Account Take-Over, Chargeback Categorization, Anti money Laundering, Transaction Monitoring.
Transcriptionist
Bhilwara Infotechnology Pvt. Ltd.
05.2010 - 03.2015
- Listen to voice recordings from doctors and other healthcare professionals and convert them into written reports.
- Review and correct documents for accuracy, grammar, and medical terminology.
- Oversee the final quality check of transcription documents before submission.
Education
B.COM-Final Year -
Career College
Bhopal01.2007
B.COM- Second Year -
Career College
Bhopal01.2006
B.COM- First Year -
Career College
Bhopal01.2005
12th -
Raman H S School
Bhopal, M.P01.2004
10th -
Raman H S School
Bhopal, M.P01.2002
Skills
- Fraud investigation
- Chargeback management
- Transaction analysis
- Quality assurance
- Team collaboration
- Effective communication
- Problem solving
Hobbies and Interests
- Reading
- Playing piano
- Watching movies
- Singing
Disclaimer
I, hereby, declare that above mentioned information is true to the best of my knowledge.
Languages
- English
- Hindi
- Urdu
Extracurricular Activities
Debate Competition (Hindi), 1997, FIRST Table Tennis Championship, 2012, Bhilwara Infotechnology PVT LTD., Bhopal, First Runner Up in Men’s Singles Category Speech Competition, 1996, FIRST Solo Song Competition, 2003, FIRST English Drama (One minute), 2002, Second Group Song, 2002, FIRST
Personal Information
- Father's Name: Mr. A.H.KHAN
- Mother's Name: Mrs. Zareena Khan
- Date of Birth: 08/26/86
Languages
English
Proficient
C2
Timeline
Senior Process Executive (Senior Fraud Investigation Analyst)
Cognizant Technology Solutions Pvt Ltd
06.2023 - Current
Executive
Reliance SMSL Limited
02.2022 - 03.2023
Teammate, Chime Bank
Task Us India Private Limited
12.2021 - 02.2022
Senior Executive-Operations
Aegis Customer Support Services Pvt. Ltd.
03.2021 - 11.2021
Fraud Prevention Representative (Payment Risk)
Bhilwara Infotechnology Pvt. Ltd.
03.2015 - 03.2021
Transcriptionist
Bhilwara Infotechnology Pvt. Ltd.
05.2010 - 03.2015
B.COM-Final Year -
Career College
B.COM- Second Year -
Career College
B.COM- First Year -
Career College
12th -
Raman H S School
10th -
Raman H S School