Summary
Overview
Work History
Education
Skills
Details
Accomplishments
Certification
Languages
Timeline
Generic
Swathi Nagaraj

Swathi Nagaraj

Bengaluru

Summary

Dedicated Fraud Analyst who can provide comprehensive risk assessment and transaction reviews to prevent fraud. With an overall 2 years of experience in identifying and preventing fraudulent activities. Skilled at reviewing and reconciling accounts, and preparing reports on financial status. Proven track record of implementing effective fraud prevention strategies and collaborating with cross functional teams. Seeking an opportunity to contribute expertise in fraud detection and risk assessment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Process Executive, Risk Analyst

Cognizant Technology Solution
Bengaluru
04.2022 - Current
  • Cross-trained on CE (customer experience) such as verifying the customer documents (KYC)- Google Pay India
  • Also cross -trained on Google pay IN and BR(India and Brazil) such as prevention of fraud and scams
  • Detecting and Reviewing individual accounts based on fraud signals and suspending depending on fraud activities- Google Pay (US)
  • Collaborate with cross-functional teams to implement and update fraud prevention strategies
  • Utilize data analysis tools to detect patterns and anomalies indicative of fraudulent behavior
  • Produced and maintained fraud analysis models to optimize analysis and review
  • Processed and reviewed regular transactions to identify fraudulent transactions
  • Investigated instances of fraud -Conducted risk assessment and reconciled accounts
  • Produced frequent reports documenting the status of financial assets, the transaction record, risk assessment, and other potential avenues of fraud and maintain their proper organization.
  • Reviewed transaction patterns to detect fraudulent activities across multiple channels.
  • Analyzed and investigated suspicious activity reports to identify potential fraud cases.
  • Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
  • Updated client profiles with relevant KYC information.
  • Reviewed customer documents and information to ensure compliance with KYC regulations.
  • Identified customer risk levels based on established criteria.
  • Tracked regulatory changes related to AML and KYC requirements.

Digital Interaction Advisor, Customer Service

{24}7.AI Customer Private Limited
Bengaluru
09.2019 - 05.2021
  • Developed and implemented process improvements that streamlined customer service operations and improved customer experience
  • Resolved customer complaints quickly and effectively, resulting in a 50% reduction in customer attrition rate
  • Provided exceptional customer service to over customers, resulting in a Net Promoter Score (NPS)
  • Exceeded customer satisfaction targets by responding to inquiries within 10 minutes and resolving complex customer issues in a timely manner.
  • Analyzed customer feedback data to identify areas of improvement for digital products.
  • Provided technical support for customers using digital platforms, troubleshooting problems and responding to inquiries in a timely manner.

Education

Udemy
03-2024

Bachelor of Science -

Bangalore University
Bengaluru
05-2019

Skills

  • Fraud Detection and Prevention
  • Fraud Investigation
  • Investigative Techniques
  • Account reviews and audits
  • Ability to Work in a Team
  • Fast Learner
  • Ability to Multitask
  • Chargeback
  • Customer support
  • Typing proficiency
  • Complaint Handling
  • Problem-solving abilities
  • Complaint resolution

Details

Bengaluru, India, 9742641516, nagarajswathi14@gmail.com

Accomplishments

  • Best Performer for Q3 - 2023
  • Conducted sessions on Fraud signals (ATO

Certification

  • Certified for completing udemy course

Languages

kannada
First Language
English
Advanced (C1)
C1
Telugu
Beginner
A1

Timeline

Senior Process Executive, Risk Analyst

Cognizant Technology Solution
04.2022 - Current

Digital Interaction Advisor, Customer Service

{24}7.AI Customer Private Limited
09.2019 - 05.2021

Udemy

Bachelor of Science -

Bangalore University

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Swathi Nagaraj