Shreya Kapoor
Fraud & Risk Management
Faridabad
Summary
Detail-oriented and proactive professional with over 6 years of experience in fraud detection, compliance monitoring, risk mitigation, and IT operations within the banking and financial services sector. Adept at leveraging fraud prevention tools, analytics, and cross-functional collaboration to safeguard financial operations and enhance process efficiency. Strong communicator with an analytical mindset and a collaborative approach to stakeholder management.
Overview
8
8
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Executive – Risk Operations
PayU Payments Private Limited
01.2022 - Current
- Conduct comprehensive risk assessments to identify potential threats and vulnerabilities within financial systems, ensuring compliance with industry regulations.
- Implement performance metrics, conduct regular evaluations, and provide feedback to drive continuous process improvement across the team.
- Monitor merchants’ 360 profiles to mitigate reputational and financial risk.
- Conduct regular audits and assessments to enhance process clarity and ensure alignment with internal policies and regulatory standards.
- Proactively action market alerts on merchant insolvency; independently oversee multiple business portfolios.
- Collaborate with cross-functional teams to develop and refine risk models, including incorporating machine learning algorithms for real-time threat detection.
- Analyze market trends to proactively identify emerging risks and adjust risk management strategies accordingly.
- Liaise with regulatory bodies to ensure adherence to and exceedance of compliance standards.
- Develop and maintain key performance indicators (KPIs) to measure risk management effectiveness and report findings to senior management.
- Coordinate with department heads to streamline workflows and optimize interdepartmental communication.
- Interact with banks, law enforcement agencies, co-branded partners, and merchants to mitigate fraud and monitor potential risks.
Fraud Prevention Associate
SBI Cards
10.2018 - 12.2021
- Monitored and investigated application fraud through Hunter UI and internal LOS platforms.
- Reviewed and processed over 120 credit card applications daily to identify and mitigate fraud risks.
- Analyzed fraud alerts and triggers to detect patterns of suspicious activity and ensure regulatory compliance.
- Flagged and escalated BRE frauds and misleading sales practices to the Workforce Effectiveness team.
- Coordinated with internal investigations teams on syndicate fraud cases to support enforcement actions.
- Managed over 110 daily alerts from local and national fraud databases to maintain high vigilance and minimize loss.
IT Analyst
HCL Technologies
08.2017 - 06.2018
- Provided SAP BASIS support services, incident management, and change management using BMC Remedy and IT Console.
- Handled critical compliance-related escalations and system outages impacting global operations.
- Coordinated with Windows Server Operations to resolve root causes related to user authentication and data integrity.
- Utilized Active Directory, Citrix, and related platforms to ensure secure and compliant IT operations.
Education
B.Tech - Electronics & Communication Engineering
Echelon Institute of Technology – MDU Rohtak
Senior Secondary - CBSE Board
St. Joseph’s Convent School
Skills
Application Fraud Prevention
Regulatory & Compliance Review
Risk Assessment & Case Analysis
Internal Investigation Coordination
Fraud Detection Systems (Hunter UI, LOS)
Stakeholder Escalation Handling
Syndicate Fraud Identification
Policy & Process Adherence
Performance Monitoring & Process Improvement
Certification
Fundamentals of Banking
References
Available upon request
Timeline
Senior Executive – Risk Operations
PayU Payments Private Limited
01.2022 - Current
Fraud Prevention Associate
SBI Cards
10.2018 - 12.2021
IT Analyst
HCL Technologies
08.2017 - 06.2018
B.Tech - Electronics & Communication Engineering
Echelon Institute of Technology – MDU Rohtak
Senior Secondary - CBSE Board
St. Joseph’s Convent School