SYED SUHAIL
Bangalore
Summary
Highly knowledgeable Subject Matter Expert with background in managing complex projects, fostering cross-functional collaboration and driving innovation. Possess strong analytical skills, adept at breaking down complex concepts for diverse audiences. Known for improving processes, enhancing team productivity and contributing to business growth. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity.
Overview
9
9
years of professional experience
Work History
Senior SME in AML KYC and Fraud Investigation
Concentrix Daksh Services India Pvt Ltd
Bangalore
05.2021 - Current
- Maintaining team's performance report on a daily basis.
- Provide team support and clarify all their doubts on real time basis.
- Regular practice in driving performance within the team.
- Listening to team member's concerns and try to resolve the issues/conflicts.
- Auditing Tasks on real time basis and providing feedback.
- Supporting higher level managers in collecting data and driving projects.
- Monitoring team performance and communicating with the Investigators on a daily basis to ensure that everything is running smoothly.
- Encourage the agents who are performing well and also motivate underperforming agents, so that they have a healthy competition between themselves.
- Trained and mentored new hires, assisted with day-to-day roles.
- Performed additional roles like Mentor, POC for Escalation handling, Quality Audits.
- Aided in creation and maintenance of SOPs, workflow diagrams, and training materials.
- Go to resource for quick issue identification and resolution on requirement basis.
- Maintaining ongoing relationships with the various stakeholders and keeping them up-to-date with any updates within the Risk framework of the company.
- Identify whether the customer has not performed any suspicious activities such as Money Laundering, Looping, Merchant abuse and Sneaker pattern which is against the terms and condition policy.
- Performed Enhanced Due diligence on PEP (Politically exposed person) clients from high-risk country, client's relation with sanctioned countries and Risk factors.
- Screening checks - PEP, Sanctions, Adverse Media using the tools, RDC, Google to verify if they are involved in any Financial Crimes and criminal activities and escalate it to the team.
- Conduct comprehensive financial crime investigation generated from automated AML/Sanctions alerts of a customer. Report Suspicious activity Report (SARS) including currency transactions report.
- Reporting to TLs/Product Owner/MLRO any acts of breaching the regulations or behavior that has a significant impact on security, as well as any gaps in the system.
- Performing online search on the client's individual and business entities through LinkedIn, company house etc. and open-source search Verifying the alerts triggered based on the duplicate accounts, documents, Revelio doppelgangers and business accounts through transaction and potential look alike and associated user and reporting to respective team through SAR report to off board the customer if any suspicious activity found.
Transaction Risk Investigator (TRI)
Amazon.com
Bangalore
08.2019 - 03.2021
- Best in Investigations and deep dive on tasks to provide customer centric resolution.
- Verifying the clients account based on the alerts triggered and understanding for what reason the alert is been triggered.
- Monitoring of daily transaction processing. Undertaking independent investigations - identifying and escalating potential cases of AML/suspicious behavior.
- Summarize & analyze in writing, clear and concise findings of transaction monitoring alert investigations. Produce high quality reports and documentation as needed. Escalate results through the appropriate channels where applicable.
- Reviewing transactions to identify any Money Laundering or Terrorist Financing and rapid movement of money in the clients account and escalating it further to the next level team.
- Conduct In-depth Analysis and instigation on alerts generated by AML monitoring system based on duplicate accounts, risk, terms and condition breach, money laundering, Looping activities and other suspicious activities on the account.
- Identifying concerning behavior that may affect merchant collateral, identifying a need to escalate to financial risk.
- Performing the due diligence on the customer based on their KYC, source of fund/Wealth, Transaction activity, Duplicate accounts, Alert investigation, Adverse media check and PEP.
- Filling the SAR report to authorities when there is an confirm fraud about the account.
- Need to reject the SAR, if there is no suspicious activity found in the account during the investigation.
- Performing transaction monitoring for the On-boarded client for understanding customers transaction pattern within the regulations and compliance.
- Worked as SME from June 2020 - March 2021.
Senior Customer Support executive
First Source PVT LTD
Bangalore
03.2018 - 07.2019
- Answer calls professionally to provide information about the products and services, confirm/cancel the orders.
- To maintain the AHT for the performance of team.
- To provide accurate, valid and complete information by using the right methods/tools to customer.
- Always need to be quick and understand the customer's requirement.
- Should provide the proper resolution as per customer's needs.
Customer Care Executive
Vector E Commerce PVT LTD
Bangalore
08.2016 - 01.2018
- Managed customer inquiries through multiple communication channels effectively.
- Resolved customer complaints with empathy and professionalism consistently.
- Collaborated with cross-functional teams to enhance customer service processes.
- Utilized CRM software to track customer interactions and feedback diligently.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Adapted communication style to match customer needs, ensuring effective and empathetic customer interactions.
Education
Bachelor's - Computer Applications
Asian Institute of Business Management (AIBM)
HyderabadSkills
- AML compliance
- Fraud investigation
- Risk assessment
- Due diligence
- Regulatory reporting
- Transaction monitoring
- Customer relationship management
- Risk management
- Enhanced due diligence
- Regulatory compliance
- Case documentation
- Process improvement
- Team leadership
- Conflict resolution
- Effective communication
- Performance reporting
- Banking operations
- Anti-money laundering
- Insurance fraud
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Hobbies and Interests
- Travelling
- Football
- Internet Surfing
Personal Information
- Father's Name: Syed Raffiq
- Mother's Name: Dilfairoz Khanum
- Date of Birth: 07/29/94
- Marital Status: Married
Languages
English
Advanced
C1
Hindi
Advanced
C1
Tamil
Upper Intermediate
B2
Timeline
Senior SME in AML KYC and Fraud Investigation
Concentrix Daksh Services India Pvt Ltd
05.2021 - Current
Transaction Risk Investigator (TRI)
Amazon.com
08.2019 - 03.2021
Senior Customer Support executive
First Source PVT LTD
03.2018 - 07.2019
Customer Care Executive
Vector E Commerce PVT LTD
08.2016 - 01.2018
Bachelor's - Computer Applications
Asian Institute of Business Management (AIBM)