Shikha Tripathi
Summary
A result-oriented and entrepreneurial professional with proven success in operations strategy, process improvement, and change execution within globally focused organizations. Possess extensive experience in investment banking cost and basis, insurance premium payment, billing processes, and pension administration. Holding a Bachelor's degree in Commerce, with over 5.3 years of cross-functional expertise.
Overview
5
5
years of professional experience
Work History
Analyst – KYC, AML and Fraud Investigation
Wipro India Pvt Ltd
11.2023 - 05.2025
- Managing AML tasks for a UK client.
- Handling daily KYC-related queries and updating account details.
- Detecting and reporting suspicious transactions; freezing accounts as necessary.
- Verifying documents (bank, passport, driver's license) per compliance guidelines.
- Coordinating with clients via email and calls to enhance process efficiency.
- Managing 3rd party pension payments and maintaining UK government records.
- Updated VSS and GNS records for UK government compliance.
- Suggesting process improvements to enhance quality and efficiency.
- Conducted SAR transaction reviews and cheque fraud detection.
- Evaluated overseas payments for risk and verified IP addresses.
- Performed detailed investigations and document verification.
- Extra Initiatives:
- Acted as team query handler and quality checker.
Senior Analyst – MST Admin Team
Mercer India Pvt Ltd
09.2021 - 08.2023
- Managed Australian client accounts in MST Admin Team.
- Responsible for both employer and employee-side transactions.
- Reviewed salary documents and completed joining/exit formalities.
- Calculated member benefits and handled MIS & MAS for cash flow.
- Worked with defined benefit and contribution processes.
- Extra Initiatives:
- Maintained RTO data and SOP updates for NZ fund.
- Supported high-volume adhoc tasks across teams.
- Shared RCA reports and implemented error-reducing practices.
Process Associate – Payment, KYC and fraud investigation
Genpact India
12.2019 - 08.2021
- Managed Manulife (Canada) insurance billing and payments.
- Processed customer payments and updated billing systems.
- Verified insurance applications and conducted account reconciliations.
- Addressed customer queries and modified payment modes.
- Handling daily KYC-related queries and updating account details
- Verifying documents (bank, passport, driver's license) per compliance guidelines.
- Allocated and reviewed team work, provided training, and coordinated with onshore teams.
- Extra Initiatives:
- Maintained quality check and production reports.
- Provided end-to-end training to new joiners.
- Conducted RCA reviews weekly.
- Played a key role in transitioning processes smoothly.
Education
Bachelor of Commerce -
CSJMU University (Now under Lucknow University)
01.2015
Higher Secondary (HSC) -
UP Board
01.2012
Secondary School (SSC) -
UP Board
01.2009
Skills
- Global KYC
- AML compliance
- Fraud investigation
- Australian, US, UK, and New Zealand benefits and pension administration
- SLA adherence
- Strong communication skills
- MS Excel proficiency
- Benefit calculations
- Process improvement and SOP management
- Customer due diligence
- Transaction monitoring
Awards
Maintained 100% accuracy for 5 consecutive months., Client appreciation for completing high-priority tasks., Received certificate of appreciation for high performance., Recognized by clients for timely execution of critical tasks., Awarded for “Extra Mile” achievement., Received R&R awards twice for outstanding performance.
Affiliations
- Participated in new hire training
- Worl allocation, SOP updation, Team query handle, worked as internal QC
- Reward and recognition received in Wipro, Mercer, and Genpact
Languages
Hindi
First Language
Accomplishments
- Received Certificate of appreciation in Wipro and Mercer by client side
Timeline
Analyst – KYC, AML and Fraud Investigation
Wipro India Pvt Ltd
11.2023 - 05.2025
Senior Analyst – MST Admin Team
Mercer India Pvt Ltd
09.2021 - 08.2023
Process Associate – Payment, KYC and fraud investigation
Genpact India
12.2019 - 08.2021
Bachelor of Commerce -
CSJMU University (Now under Lucknow University)
Higher Secondary (HSC) -
UP Board
Secondary School (SSC) -
UP Board
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