Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Hi, I’m
Rahul Kumar
IT Support Engineer
New Delhi
Summary
Overview
8
years of professional experience
8
years of post-secondary education
2
Certifications
3
Languages
Work History
Muthoot Capital Services Ltd, New Delhi
IT Support Engineer
2021.12 - Current (2 years & 9 months)
Job overview
- IT infra project handling and managing more than 5 hubs Infra IT operations.
- Managing all network related issues.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
Cantik Technologies Pvt. Ltd., Karnal
IT Field Support Engineer
2020.11 - 2021.11 (1 year)
Job overview
- Installation, Maintain and Troubleshoot Hardware and Software related issues.
- System maintenance, upgrading and updating.
- Installation and Configuration of Desktop, Laptop, Network printers, local printers, and Other devices
- Installation and configuration of MS Outlook 2007, 2010, 2013.
- Perform system software and hardware maintenance, operating systems, support software and applications
3i Infotech Consultancy Services Limited, Karnal
Desktop Support Engineer
2018.11 - 2020.12 (2 years & 1 month)
Job overview
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot problems or issues with desktops and laptops.
- Provided graphical user interface-level assistance with server configuration and administration.
- Supported operating system and various tools and applications.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
IDC Technologies Pvt. Ltd., Karnal
Desktop Support Engineer
2018.02 - 2018.09 (7 months)
Job overview
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed and configured operating systems and applications.
R.P Indraprastha institute of Technology, Karnal
Lab Technician
2014.10 - 2017.10 (3 years)
Job overview
- Desktop / Laptop Installation and support (Hardware and Software).
- Responsible for weekly, monthly & annual data backup.
- Installation & Maintenance of all desktops, printers etc.
- Resolving all sorts of network related issues.
- Vendor co-ordination for all IT related issues.
- Managing of Antivirus Server, File Server & Application Server.
- Coordinate with all respective departments to find out the annual consumables.
- Resource & Application Sharing & Cabling (Cross, Straight, Rollover).
- Manage Users, Groups and Computers.
- Configuration of Remote Desktop & Remote Assistance.
- Working on Microsoft Outlook 2007.
- Receive calls and solve all Technical Problems.
- Provide Training of Computer Hardware and Networking.
- Batch Management.
Education
Lovely Professional University Jalandhar
Master of Science from Information Technology
2020.08 - 2022.08 (2 years)
University Overview
IEC UNIVERSITY Himachal Pardesh
Bachelor of Arts from Humanities And Social Seiences
2015.08 - 2018.08 (3 years)
University Overview
S.S College Of Polytechnic Karnal
High School Diploma
2010.08 - 2013.08 (3 years)
University Overview
Electronics and communication Engineering
Skills
Desktop support
Certification
Microsoft Certified: Azure Administrator Associate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Microsoft Certified: Azure Administrator Associate
2023-03
IT Support Engineer
Muthoot Capital Services Ltd
2021.12 - Current (2 years & 9 months)
IT Field Support Engineer
Cantik Technologies Pvt. Ltd.
2020.11 - 2021.11 (1 year)
Lovely Professional University
Master of Science from Information Technology
2020.08 - 2022.08 (2 years)
Desktop Support Engineer
3i Infotech Consultancy Services Limited
2018.11 - 2020.12 (2 years & 1 month)
Desktop Support Engineer
IDC Technologies Pvt. Ltd.
2018.02 - 2018.09 (7 months)
IEC UNIVERSITY
Bachelor of Arts from Humanities And Social Seiences
2015.08 - 2018.08 (3 years)
Lab Technician
R.P Indraprastha institute of Technology
2014.10 - 2017.10 (3 years)
Diploma Computer Hardware and Networking
2013-04
S.S College Of Polytechnic
High School Diploma
2010.08 - 2013.08 (3 years)
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