Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Hi, I’m
Rahul Kumar
IT Support Engineer
New Delhi
Summary
Overview
8
years of professional experience
8
years of post-secondary education
2
Certifications
3
Languages
Work History
Muthoot Capital Services LtdNew Delhi
IT Support Engineer
12.2021 - Current
Job overview
- IT infra project handling and managing more than 5 hubs Infra IT operations.
- Managing all network related issues.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
Cantik Technologies Pvt. Ltd.Karnal
IT Field Support Engineer
11.2020 - 11.2021
Job overview
- Installation, Maintain and Troubleshoot Hardware and Software related issues.
- System maintenance, upgrading and updating.
- Installation and Configuration of Desktop, Laptop, Network printers, local printers, and Other devices
- Installation and configuration of MS Outlook 2007, 2010, 2013.
- Perform system software and hardware maintenance, operating systems, support software and applications
3i Infotech Consultancy Services LimitedKarnal
Desktop Support Engineer
11.2018 - 12.2020
Job overview
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot problems or issues with desktops and laptops.
- Provided graphical user interface-level assistance with server configuration and administration.
- Supported operating system and various tools and applications.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
IDC Technologies Pvt. Ltd.Karnal
Desktop Support Engineer
02.2018 - 09.2018
Job overview
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed and configured operating systems and applications.
R.P Indraprastha institute of TechnologyKarnal
Lab Technician
10.2014 - 10.2017
Job overview
- Desktop / Laptop Installation and support (Hardware and Software).
- Responsible for weekly, monthly & annual data backup.
- Installation & Maintenance of all desktops, printers etc.
- Resolving all sorts of network related issues.
- Vendor co-ordination for all IT related issues.
- Managing of Antivirus Server, File Server & Application Server.
- Coordinate with all respective departments to find out the annual consumables.
- Resource & Application Sharing & Cabling (Cross, Straight, Rollover).
- Manage Users, Groups and Computers.
- Configuration of Remote Desktop & Remote Assistance.
- Working on Microsoft Outlook 2007.
- Receive calls and solve all Technical Problems.
- Provide Training of Computer Hardware and Networking.
- Batch Management.
Education
Lovely Professional UniversityJalandhar
Master of Science from Information Technology
08.2020 - 08.2022
University Overview
IEC UNIVERSITYHimachal Pardesh
Bachelor of Arts from Humanities And Social Seiences
08.2015 - 08.2018
University Overview
S.S College Of PolytechnicKarnal
High School Diploma
08.2010 - 08.2013
University Overview
Electronics and communication Engineering
Skills
Desktop support
Certification
Microsoft Certified: Azure Administrator Associate
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Microsoft Certified: Azure Administrator Associate
03-2023
IT Support Engineer
Muthoot Capital Services Ltd
12.2021 - Current
IT Field Support Engineer
Cantik Technologies Pvt. Ltd.
11.2020 - 11.2021
Lovely Professional University
Master of Science from Information Technology
08.2020 - 08.2022
Desktop Support Engineer
3i Infotech Consultancy Services Limited
11.2018 - 12.2020
Desktop Support Engineer
IDC Technologies Pvt. Ltd.
02.2018 - 09.2018
IEC UNIVERSITY
Bachelor of Arts from Humanities And Social Seiences
08.2015 - 08.2018
Lab Technician
R.P Indraprastha institute of Technology
10.2014 - 10.2017
Diploma Computer Hardware and Networking
04-2013
S.S College Of Polytechnic
High School Diploma
08.2010 - 08.2013
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