RAHUL KUMAR

• Administering end-to-end loan process including sourcing of applications, obtaining legal and valuation reports, assessing loan eligibility and coordinating with Credit Hub for providing suggestions regarding approval and disbursement of loans with proper documentation
• Analyzing financial statements of companies and individuals as a part of processing new proposals and renewal of existing ones
• Managing all Finacle Operations, Gold Loans, Home Loans ,Vehicle Loans, ATM Operations with maintenance of statutory audit and compliance; reporting and resolving AML Cases and Non KYC Cases
• Providing guidance and assistance to the team members and new joiners in understanding the business and products; designing knowledge repositories for new hires training in the unit
• Supervising teams for successful project implementation with proper management, scope containment and quality assurance

Improve Knowledge Management tools and their ability to provide better, fast search results to support Incident Management process, other Inter-related ITSM Processes,
Delivery Team and to provide better ability to relate Incidents with Knowledge base articles.
● Manage process and its implementation of new project getting Go-Live.
● Maintaining Run book and reviewing document on quarter basis .
● Maintain accuracy of Knowledge Article with organization & IT environment.
● Identify stale records and make decision for archival, in consultation with
Knowledge Owner.
● Hands on experience in Service Now Platform , Reporting works and closing working on latest development with existing platforms.

• Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
• Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing systems.
• Conducted thorough system analysis, identifying opportunities for performance enhancements and cost savings.
• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
• Led successful IT infrastructure upgrades, minimizing disruption to business operations during transitions.

• Analyzed Business Requirement, Understanding business needs as per client requirements
• Preparing functional document as per client requirement and working with technology Team in understanding functional requirement for product development
• Responsible for reviewing knowledge articles on time to ensure that there is no duplicity, ambiguity and redundancy in Knowledge base .
• Responsible for coordinating with other support teams where Knowledge article requires inputs from different support groups
• Reporting in Jira tools, preparing test case, Prepare Flow diagrams , create bug, updating test results
• Perform Manual testing , sanity testing for developed items and ensure development is as per actual business requirements
• Providing Knowledge Transfer session to technology team for making them understand Functional requirement.