Hiking
Rahul Kumar
Business Operations Leader
Summary
Strong Collaborative Business leader and Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Partnering with coworkers to promote engaged, empowering work culture. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Assistant General Manager - GS
CARS24
9 2023 - 03.2024
- Led Sales, Operations and PnL for Cars24 Bangalore, directed 7 Yards with inventory of 1400+ cars
- Leveraged technology for improved operational & revenue efficiency, streamlining processes across multiple departments.
- Led a team of 3 Territory, 12 Sales Managers and 70+ Associates
- Improved regional performance by implementing strategic sales initiatives and effective team management. grew the business by 19% QoQ
City Head
Dunzo Digital Private
08.2021 - 08.2023
- PnL owner for the Marketplace, Courier, B2B & Dark Store Businesses. Launched & Led Dunzo owned Dark stores across Hyderabad
- Accomplished sales of 47L GMV/day, Wastage reduction to 3.7% , Buy Sell Margin 21%, Availability of 91% across 3500+ Skus and defect rate under 1% and achieved UE positive in Marketplace and Courier.
- Oversaw over 700 personnel working in various functions of the business i.e store & warehouse operations, demand planning, purchasing, and logistics
- Instrumental in the rollout and adaptation of WMS & Alignment flow products which reduced cost and time. Implemented inventory-management strategies to maximize availability and decrease waste.
Supply Lead - Chennai
Dunzo Digital Private
08.2020 - 07.2021
- Controlled End to End supply operations across categories, optimized the process flow at task/individual level
- Continuously monitored industry trends to identify potential supply chain disruptions for competitive advantage. Scaled up business to 100% serviceability from 50%, grew the city to 550K+ orders and reduced transit cost by 23%
- Accomplished new records in Orders, Drivers, GMV despite tough times in both Covid Waves and provided an enthusiastic environment to the team
- Networked with police, corporation, health officials & conducted CSR activities like Vaccination camp for partners & blood donation camp.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Operations Manager
Swiggy
10.2019 - 08.2020
- Chennai, Vellore & Pondicherry - Led Operations resulting in Optimized growth of 34L Orders/month. maintained BAU seeing through payout changes, engagement for 25K+ Fleet, launched 3 new Cities in TN
- Hired & mentored 40+ new manager recruits across 20 hubs. Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Achieved higher employee retention rates and provided opportunities for professional growth.
- Controlled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Facilitated smooth collaboration between Product, Central Ops, Growth, VM, Sales teams to ensure rollout of changes through clear communication channels.
Senior Area Operations Manager
Swiggy
08.2018 - 10.2019
- Led team of 80+ Fleet managers, 45K login hours/day & area managers in improving efficiency of daily operations & customer experience, achieving the performance target
- Spearheaded operational procedures and processes to improve efficiency and optimize operations. Increased performance metrics, efficiency & compliance at customer touchpoints and improve customer ratings of DEs
- Set up and served as leader for vision and direction of the Org by managing individual and team performance and goals
- Assisted in recruiting, hiring and training of team members.
Merchandising & E commerce Manager - Chennai Super Kings
Tekplay Systems Ltd
10.2017 - 06.2018
- Led Omni channel operations teams of the Brand Chennai Super Kings (CSKCL) reporting to Directors of the organization
- Built the business line achieved 8lacs+ cart additions, 28K orders successfully delivered the product for CSK Fans 1.3cr
- Boosted online sales by implementing targeted marketing campaigns increased the product views by 29.6% MoM, decreasing the exit rate by 18% MoM
- Championed mobile-first initiatives to optimize the online shopping experience for an increasingly diverse device landscape.
- Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
Senior Process Associate - Competitive Monitoring
Amazon
04.2016 - 07.2017
- Provided sharp pricing & increased number of shipped units and revenue, by Identifying products which are internally price matched sellers in Amazon and improved the rate of external matches to 18%, increase in shipped units by 1.92% overall YoY
- Researched a study on competitor catalogues which helped to increase the number of matches by 40% YTD
- Trained and mentored 100+ new hires on process tasks and provided feedback to the training team to customize their training modules
- Developed business processes like Seller Trigger Analysis and Time and Motion Study to recalibrate mapping targets and impacted in Headcount Saving.
Process Associate - Competitive Monitoring
Amazon
04.2015 - 03.2016
- Initiated Competitor Monitoring of EU Marketplaces by performing mappings, continuous process improvements to ameliorate metrics
- Owned daily metric reports, managing monthly productivity & accuracy graphs, knowledge sharing threads, extended support to the team in audit and improved accuracy and developed process/reports that ensure the quality targets were met consistently.
Digital content Associate - Kindle Content Quality
Amazon
07.2014 - 03.2015
- Investigated, researched, and understood the importance of books marketed on the website for sale and handled the day-to-day volumes of books, worked on it and enabled web services associated with accurate content creation with committed SLAs
- Enhanced customer experience by providing legitimate information to the customer about the content of books by providing X-Ray (kindle service).
CS Officer
Allsec Technologies
01.2013 - 06.2014
- Ability to converse and negotiate with international customers from United Kingdom to make their Payments
- Experience in managing escalation calls and providing one-time solutions to the customers.
Education
B.E Mechanical -
Hindustan University
Chennai, India06.2012
Skills
Creative and analytical problem solver
Start-up friendly, adaptability, ability to influence & mentor
Demonstrated Strong Team & People skills
Fleet, Brand, Category, Vendor and Inventory Management
Business Administration, Revenue Generation, Customer Service
Ms-Excel, Word, ETL, MySQL, Snowflake, SAP Hybris, Tableau, Redash
Personal Information
Date of Birth: 06/20/91
Indian
Interests
Badminton
Timeline
City Head
Dunzo Digital Private
08.2021 - 08.2023
Supply Lead - Chennai
Dunzo Digital Private
08.2020 - 07.2021
Operations Manager
Swiggy
10.2019 - 08.2020
Senior Area Operations Manager
Swiggy
08.2018 - 10.2019
Merchandising & E commerce Manager - Chennai Super Kings
Tekplay Systems Ltd
10.2017 - 06.2018
Senior Process Associate - Competitive Monitoring
Amazon
04.2016 - 07.2017
Process Associate - Competitive Monitoring
Amazon
04.2015 - 03.2016
Digital content Associate - Kindle Content Quality
Amazon
07.2014 - 03.2015
CS Officer
Allsec Technologies
01.2013 - 06.2014
Assistant General Manager - GS
CARS24
9 2023 - 03.2024
B.E Mechanical -
Hindustan University