Rahul Kumar
New Delhi
Summary
Dynamic professional with a proven track record at Teleperformance, adept in leveraging MS Excel and teamwork to enhance operational efficiency. Skilled in streamlining travel arrangements and managing complex customer service scenarios, significantly improving client satisfaction. Expert in implementing inventory systems, demonstrating exceptional ability to work under pressure and drive results.
Overview
7
7
years of professional experience
Work History
Senior Travel Counselor
Teleperformance
Gurugram
10.2024 - Current
- Book and ticket flights, hotels, and car rentals for clients using Sabre's system.
- Make travel arrangements, including flight schedules, hotel reservations, and car rentals.
- Communicate with clients to understand their travel requirements, and provide them with travel options.
- Prepare and send travel documents, such as itineraries and invoices, to clients.
- Resolve any issues that may arise during the travel booking process.
Advisor to Sales Executive
Concentrix
Gurugram
11.2022 - 06.2024
- Resolving customer complaints and issues in a timely and effective manner.
- Providing customers with accurate, up-to-date information about products or services.
- Helping customers troubleshoot issues with products or services.
- Communicating with customers via chat or social media.
- Collecting feedback from customers to improve products, services, and the overall customer experience.
- Educating customers on how to use products or services effectively.
Senior Customer Executive
Teleperformance
Gurugram
03.2021 - 09.2022
- Ensure that documents are genuine, and not tampered with or altered.
- Verify that the information provided in the documents is accurate and consistent.
- Ensure that all required documents are submitted, and that they are complete.
- Verify that documents are legitimate, and not expired, revoked, or suspended.
- Identify and prevent fraudulent activities, such as identity theft, document tampering, or forgery.
- Ensure that sensitive information contained in documents is kept confidential and secure.
- Inform individuals or organizations of any issues or discrepancies found during the verification process, and provide guidance on how to correct them.
Senior Customer Executive
Teleperformance
Gurugram
05.2019 - 03.2021
- Handling the hotel contracts and uploading the rates and discounts in Multiple software.
- Validating and auditing the contracts.
- Validating the costing of the hotel contracts before it goes live for sale.
Warehouse Manager
zeeped solution
New Delhi
03.2018 - 04.2019
- Create and implement inventory management systems, processes, and procedures.
- Develop and maintain a safe and secure work environment.
- Monitor and control inventory levels, stock accuracy, and stock rotation.
- Ensure that all warehouse operations are performed in compliance with company policies and procedures.
- Monitor and report on warehouse performance metrics.
- Manage and coordinate warehouse equipment maintenance and repair.
- Maintain records and documentation concerning inventory, orders, and shipments.
Education
Bachelor of Science - Electronics,
BRABU Muzaffarpur
Muzaffarpur Bihar12-2016
10+2 - Science
01.2013
Matriculation - Science, English, Math
01.2010
Skills
- Teamwork
- Convincing power
- Ability to work under pressure
- DCA
- MS Word
- MS Excel
- Internet
Hobbies and Interests
- Talking to strangers.
- Reading newspaper.
- Swimming.
Disclaimer
I hereby declare that the information provided above is correct to the best of my knowledge and belief.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 04/04/94
- Gender: Male
- Marital Status: Single
- Religion: Hindu
Timeline
Senior Travel Counselor
Teleperformance
10.2024 - Current
Advisor to Sales Executive
Concentrix
11.2022 - 06.2024
Senior Customer Executive
Teleperformance
03.2021 - 09.2022
Senior Customer Executive
Teleperformance
05.2019 - 03.2021
Warehouse Manager
zeeped solution
03.2018 - 04.2019
Bachelor of Science - Electronics,
BRABU Muzaffarpur
10+2 - Science
Matriculation - Science, English, Math
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