Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
References
Timeline
Generic

RAHUL KUMAR

New Delhi

Summary

IT Support Professional with over 3 years of experience in desktop support and technical troubleshooting. Expertise in remote assistance, device management, and user administration. Proven ability to deliver effective technical support and optimize system performance. Committed to continuous learning and adapting to industry trends for organizational success.

Overview

3
3
years of professional experience

Work History

IT Support

Synopsys
03.2024 - 06.2025
  • Resolved IT service requests via ServiceNow platform.
  • Provided secure remote desktop assistance using BeyondTrust.
  • Configured and managed user devices through Microsoft Intune.
  • Administered user accounts via AD Manager Online.
  • Deployed new systems using Windows Autopilot.
  • Delivered timely support, ensuring quick issue resolution.

Support Engineer

Team Computers Pvt. Ltd.
02.2022 - 02.2024
  • Delivered on-site support at NIIT, including PC and printer setup.
  • Installed SAP for Windows and macOS environments.
  • Diagnosed and resolved hardware/network issues.
  • Managed backups to OneDrive and shared drives.
  • Handled IT asset management and activity documentation.

Education

B.Tech - Computer Engineering

Global Institute of Technology And Management

Diploma in ITESM -

Rajokari Institute of Technology

12th -

Sanjeevani Public School

10th -

Sanjeevani Public School

Skills

  • C/C programming languages
  • Management of Microsoft Intune
  • Administration of BeyondTrust solutions
  • Windows Autopilot implementation
  • Expertise in Office 365 applications
  • ServiceNow functionality and use
  • Active Directory Online administration
  • Expertise in Windows environments
  • Proficiency in MacOS systems
  • Familiarity with Linux systems
  • Networking basics and principles
  • Cabling methods and practices
  • Customer support strategies
  • documentation skills

Languages

  • English
  • Hindi

Disclaimer

  • I hereby declare that the details provided above are true to the best of my knowledge.

References

References available upon request.

Timeline

IT Support

Synopsys
03.2024 - 06.2025

Support Engineer

Team Computers Pvt. Ltd.
02.2022 - 02.2024

B.Tech - Computer Engineering

Global Institute of Technology And Management

Diploma in ITESM -

Rajokari Institute of Technology

12th -

Sanjeevani Public School

10th -

Sanjeevani Public School

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