Summary
Overview
Work History
Education
Skills
Core Comptencies
Certification
Accomplishments
Timeline
Generic

Rahul Kumar

Summary

Technology driven Agile Program Manager with 18+ years of experience in leading large-scale projects primarily in Cloud domain and Software development. An effective leader with proven ability to lead and deliver strategic initiatives contributing directly to the top-line and bottom-line. Experienced practitioner of Agile Methodologies, Lean, Six Sigma, SCRUM, KANBAN, DevOps, ITIL & ITSM to continuously improve Product & Service value stream to Customers.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Technical Program Manager (Cloud Operations)

TCS
04.2018 - Current
  • Led 90-member team delivering NFVi/OpenStack Infrastructure-as-a-Service (IaaS) solutions for Ericsson applications.
  • Managed three strategic portfolios: Datacenter Delivery, Continuous Deployment/Delivery (CDD), and Telecom Services Test Environment.
  • Orchestrated delivery of 10,000+ servers annually across multiple Product Development Units (PDUs) within Ericsson.
  • Oversaw operations, KPI adherence, and SLA compliance for 500+ datacenters.
  • Achieved 50% reduction in datacenter delivery timeframes through automation initiatives, increasing monthly delivery capacity from 2 to 4 datacenters and doubling monthly revenue.
  • Successfully modernized 50+ legacy datacenters with 1,200+ new servers, delivering 17MSEK cost savings while maintaining zero downtime; received CEO recognition for recovering this at-risk project.
  • Strengthened Agile practices by implementing sprint grooming, capacity planning, and complexity matrix, significantly reducing sprint carry-over items.
  • Led cross-cultural teams across India and Sweden, demonstrating strong international team management capabilities.
  • Spearheaded key Ericsson EMS/NMS product development as Scrum-of-Scrums leader for IP transport node management solutions.
  • Partnered with Broadcom for Fastpath testing on chipsets, leading protocol testing and test automation initiatives.
  • Optimized new hire onboarding process, reducing deployment time from 6 to 3 months through structured training programs.
  • Core member of TCS-Nextgen team, focusing on technology resource development and organizational growth.
  • Consistently maintained high customer satisfaction ratings through effective stakeholder management and timely delivery.
  • Received multiple time client recognition and award for Technical and leadership excellence shown in various critical delivery during 5G testing.

Scrum Master

TCS
09.2012 - Current
  • Led as Scrum Master for two cross-functional teams (16 members total) developing modules for Ericsson Network Manager (ENM), a critical telecom equipment management solution.
  • Orchestrated end-to-end Agile ceremonies including sprint planning, daily standups, backlog refinement, sprint demos, and retrospectives across global teams.
  • Drove Scrum-of-Scrums coordination across multiple development areas, ensuring seamless integration of various ENM modules.
  • Empowered team autonomy through effective facilitation and coaching, resulting in improved sprint delivery and reduced dependencies.
  • Collaborated with Product Owners and Associate POs to plan and execute product releases, managing both software and hardware dependencies across global teams.
  • Implemented comprehensive sprint metrics tracking system, creating actionable insights through burndown charts and velocity metrics for program leadership.
  • Served as Agile coach for multiple development teams across the organization, helping standardize Agile practices and improve team performance.
  • Successfully removed delivery blockers through proactive stakeholder management and cross-team coordination.

Software Engineer-III

Emerson Network Power
06.2009 - 09.2012
  • Led comprehensive testing of ATCA blade systems (F120, F125, 9305) for high-availability switching and routing configurations in critical environments.
  • Served as core member for ATCA hardware release testing, specializing in routing protocols (OSPF, BGP) and switching protocols (STP, RSTP, VLAN, LAG).
  • Executed VMware certification testing for ATCA hardware platforms, ensuring compliance with customer requirements and performance standards.
  • Received Presidential Award for exceptional performance in meeting critical release deadlines.

Software Engineer

Aricent Technologies
03.2007 - 05.2009
  • Led performance optimization initiatives for Call Detail Records (CDR) Data feed system, significantly improving real-time data processing capabilities.
  • Conducted rigorous testing of architectural enhancements, ensuring robust performance in high-volume, real-time data environments for call tapping and CDR generation.
  • Specialized in real-time decoding of complex telecom protocols including SS7, SIGTRAN, and VoIP, extracting critical data for CDR generation and analysis.
  • Developed expertise in correlating diverse protocol traffic data, generating comprehensive Call Detail Records for advanced telecom statistics and billing applications.

Education

MCA -

Bachelor of Sciences (B.Sc.) - Electronics honors

Skills

  • Cloud Infrastructure
  • DevOps
  • Telecom solutions
  • Software delmoment
  • AI/GenAI(familiar)
  • IP Networking
  • Python

Core Comptencies

  • Stackholder Management
  • New Business Growth
  • Program Management
  • Project Management
  • Hiring and Training
  • Attrition Handling

Certification

  • PSM(Professional Scrum Master)-2 Certified, 12/2022
  • Azure AZ-900 Certified
  • CI/CD trained and certified by TCS L&D
  • Product Management Training from TCS L&D, 08/2022
  • Transcend Leadership Program: Delivery Management, 01/2022

Accomplishments

  • Contextual Master, 06/01/22, Successfully transforming program delivery, significantly improving timelines, quality metrics, and customer satisfaction ratings.
  • CEO-level recognition, MM/DD/YY, Executing a critical datacenter modernization project, saving 17M SEK by upgrading 50+ legacy datacenters within record time while maintaining continuous operations.
  • Annual Extra Ordinary Performance Award, MM/DD/YY, Reducing datacenter delivery cycles by 50%, doubling monthly delivery capacity and revenue through streamlined deployment processes.
  • Recognition from President, MM/DD/YY, Exceptional customer commitment and meeting demanding project requirements.
  • Appreciation from customer leadership, MM/DD/YY, Expediting datacenter delivery for critical 5G testing release, surpassing expected timelines.
  • Team stability management, MM/DD/YY, Maintaining delivery excellence during peak COVID-19 challenges through effective retention strategies.
  • Star of the Month, MM/DD/YY, Consistently recognized for outstanding contributions and leadership excellence.

Timeline

Technical Program Manager (Cloud Operations)

TCS
04.2018 - Current

Scrum Master

TCS
09.2012 - Current

Software Engineer-III

Emerson Network Power
06.2009 - 09.2012

Software Engineer

Aricent Technologies
03.2007 - 05.2009

MCA -

Bachelor of Sciences (B.Sc.) - Electronics honors

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Rahul Kumar