Rahul Kumar

• Collaborated with business teams to define functional requirements and prioritize product release plans, ensuring alignment with strategic objectives.
• Translated business needs into technical specifications to support development teams in successful implementation.
• Led configuration and implementation of business processes tailored to client-specific requirements, enhancing operational efficiency.
• Conducted Requirement Analysis, GAP Analysis, Risk Assessments, and Feasibility Studies to support product enhancements and business growth.
• Authored user stories, managed product backlog, and coordinated prioritization with business owners.
• Partnered with solution architects and technical leads to design scalable, high-impact product solutions.
• Conducted validation and verification of features with stakeholders prior to delivery, ensuring business alignment.
• Facilitated domain and functional training for development and QA teams, improving product knowledge and delivery quality.
• Reviewed QA test cases, led User Acceptance Testing (UAT), and ensured product compliance with approved specifications.
• Demonstrated products to cross-functional teams to promote knowledge sharing and identify new market opportunities.

Role: Senior Product Management & Innovation (14+ Years)

• Led end-to-end product development for hotel booking engines, extranets, and B2B/B2C modules, including rate plans, API integrations, and OTA connectivity.
• Designed and implemented customer journeys (chatbots, booking flows, modification/cancellation flows), improving customer NPS and operational efficiency.
• Conducted market and competitor research to propose enhancements aligned with industry trends and customer expectations.
• Analyzed user funnel data using Google Analytics and internal tools to reduce drop-offs and increase conversions.
• Introduced behavioral filters, wishlist modules, and loyalty integrations, boosting customer retention and engagement.
• Partnered with engineering and UI/UX teams to launch responsive, mobile-friendly features, ensuring cross-platform consistency.
• Facilitated Agile ceremonies (sprint planning, backlog grooming, stakeholder alignment) using Jira and Confluence.
• Authored user stories, BRDs, FRDs, and maintained product roadmaps to drive continuous innovation.

Business Growth & Stakeholder Management

• Established and nurtured stakeholder relationships, fostering collaboration across departments for seamless product development.
• Increased product adoption by identifying customer needs and developing innovative, market-driven features.
• Improved user experience through close collaboration with design and development teams on UI/UX enhancements.
• Drove new client acquisition via targeted initiatives and product-led growth strategies.
• Collaborated with sales & marketing teams to develop targeted marketing collateral that highlighted product unique selling propositions (USPs).
• Gathered customer feedback via sales and marketing channels, incorporating insights into iterative product development.
• Managed cross-functional reliability teams, reducing product failures at customer sites by 18%, improving client satisfaction and trust.

• Company Overview: Gulliver Travel Associates, a wholesale tour operator selling to tour operators around the world, providing them with all their ground arrangements or any service that their passengers may require enhancing their trip.
• Taking care of all room rates, promotional offers, client & suppliers support & updating the same in Salesforce.com, AS400 system.
• Prepare and analyze required reports.
• Manage agent performance and roster/adherence to ensure all Service Levels (also including quality and customer satisfaction targets) are met
• Perform and conduct monitoring/audit/coaching sessions
• Utilize effective problem-solving approaches for performance/process improvement.
• 3.3 Years