Rahul Kumar
Patna,BR
Summary
Dynamic Sales Team Manager at Seso Networks, skilled in data-driven decision making and sales coaching. Proven track record in enhancing team performance and client satisfaction through effective training and strategic planning. Adept at pipeline management, fostering a collaborative environment, and driving business development initiatives.
Overview
10
10
years of professional experience
Work History
Sales Team Manager
Seso Networks Private Limited
02.2021 - 03.2022
- Enhanced sales team performance by leading daily operations across multiple projects.
- Implemented best practices from sales training to elevate company performance.
- Mentored junior members, sharing industry knowledge and successful selling techniques.
- Conducted performance reviews to identify growth areas and provide guidance.
- Resolved customer issues promptly to ensure high client satisfaction levels.
- Created training programs for new hires to improve onboarding and team integration.
Junior Accountant Intern
Ruban Memorial Hospital
08.2018 - 03.2019
- Assisted in processing invoices and managing accounts payable transactions.
- Maintained accurate financial records using accounting software and spreadsheets.
- Supported month-end closing activities by preparing journal entries and reconciliations.
- Collaborated with finance team to ensure compliance with hospital policies and procedures.
Assistant Manager
Career Power
06.2017 - 01.2018
- Developed training materials to enhance staff onboarding and performance consistency.
- Coordinated scheduling and resource allocation to optimize operational efficiency.
- Managed client interactions, ensuring high levels of satisfaction and retention.
- Implemented process improvements that streamlined administrative workflows and reduced errors.
- Assisted in the creation of marketing strategies to promote services and increase engagement.
Technical Support Representative
Northern IT Services
05.2012 - 10.2016
- Resolved technical issues for clients through remote troubleshooting and problem-solving techniques.
- Provided support for hardware and software inquiries, ensuring timely resolution of customer concerns.
- Documented solutions in knowledge base to enhance team efficiency and customer experience.
- Trained new staff on best practices for technical support and customer service protocols.
- Analyzed recurring technical problems to develop preventative measures and streamline processes.
- Mentored junior representatives, fostering skill development and promoting a collaborative work environment.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Provided exceptional technical support, leading to commendation from company's senior management.
Skills
- Data-driven decision making
- Sales coaching
- Sales team training
- Verbal and written communication
- Sales operations
- Business development and planning
- Sales presentations
- Training and development
- Staff management
- Pipeline management
Timeline
Sales Team Manager
Seso Networks Private Limited
02.2021 - 03.2022
Junior Accountant Intern
Ruban Memorial Hospital
08.2018 - 03.2019
Assistant Manager
Career Power
06.2017 - 01.2018
Technical Support Representative
Northern IT Services
05.2012 - 10.2016