Vishal Gupta
Delhi
Summary
Results-driven sales Team Manager with over 14 years of expertise in sales, customer service, Process building, Data analysis, Market analysis and back-end operations. Successful at improving sales procedures to streamline and strengthen processes, skilled at effectively communicating and collaborating to drive business success and meet sales targets. Possessing highly developed organizational and administrative abilities across various office environments. Adept at communicating tactfully with all levels and disciplines, demonstrating comprehensive organizational skills, excelling under pressure, and consistently meeting deadlines. Experienced in training, motivating, and developing staff with strong leadership and multitasking abilities. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
14
14
years of professional experience
Work History
Sales Team Manager
UpGrad Abroad
05.2023 - 06.2025
- I was brought on board to stabilize a new process to optimize the utilization of refurbished leads and increase the number of virtual meetings (VCs) scheduled to increase the sales.
- Conducting approximately 800 VCs per quarter & generating approximately 35-40 payments & collecting 1.5 cr to 1.7 cr revenue.
- Refine the initial learner profiling process for refurbished leads to improve lead quality.
- Nurturing the learning and taking them forward and helping in selecting Country, University & program to close the sales.
- Implement a more robust system for tracking sales performance against monthly targets.
- Optimize the assignment of virtual sessions across Pathway and Direct sales verticals
- Attended sales training program and brought best practices leadership back to company.
- Held one-on-one meetings with team members to identify the hurdles and offered insight into best remedy.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Ops Lead-Chat Sales
Lenskart Pvt Ltd
03.2021 - 05.2023
- Managed a chat sales team of 50+ members, including Subject Matter Experts and Team Leads, to assist customers with their eye wear purchasing journey via chat and phone.
- Led team to exceed monthly targets, achieving top revenue generation and 'Best Leader' award in FY22-23."
- Guided customers in selecting frames and lenses, and updating prescriptions for chosen eyeglasses.
- Resolved customer issues and concerns, ensuring a seamless buying process on our website.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Focused on returned orders and prescription follow-ups to increase Net Sales Revenue
- Possess extensive knowledge in data entry, analysis, and reporting.
- Provided professional services and support in a dynamic work environment.
Assistant Manager Information Service
Net Ambit
12.2019 - 03.2021
- Led a team of 35+ and Managed backend operations for Proptiger, Housing.com, and Data labs, focusing on property information updates, supply, inventory, and price trend analysis.
- Focus on strategies to improve the efficiency and effectiveness of calling & Audit team.
- Explore methods to streamline ticket resolution and improve response times for both customers and the sales team.
- Address processes to ensure the accuracy and timely updating of sales figures across all relevant systems..
- Investigate improvements to the Audit 2 tool and related procedures to enhance data accuracy across all platforms.(Prop-tiger, Housing & Makaan.com) & Data-labs.
- Ensuring Data is getting live on Data-labs every quarter to publish the report in Media and to share the Report with Clients on time.
Team Leader Information Service
Prop Tiger Pvt Ltd
04.2019 - 11.2019
- Promoted as Team Leader and I was taking care of the calling process.
- I was ensuring the calls are being made to the assigned data by the team and collecting the required details from the builders.
- Making sure all details were correctly updated for the website(Proptiger, Housing.com, and Data labs.)
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Sr Executive Quality
Prop Tiger Pvt Ltd
05.2016 - 03.2019
- Promoted as Sr Executive auditor and I was doing audit on the details updated by callers.
- Updating the sales & price trends to the website & additionally doing the final audit checks on Sales & price trends to maintain the quality & before it's get live on websites.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Executive Information Service
Prop Tiger Pvt Ltd
09.2014 - 05.2016
- Started working as executive, I was making calls across the Tier 1 & Tier 2-3 cities and confirming the residential property details.
- Updating Supply, Inventory & price details on website to verify by the audit team.
- Adding maximum verification on a daily basis to cover the maximum builders & locality.
Relationship Advisor Tele Sales
Shaadi.Com Pvt Ltd
01.2013 - 08.2014
Customer Service Representative
India Today Group
07.2012 - 12.2012
Customer Care Representative
Dish TV
07.2011 - 06.2012
Education
B A Hons -
Delhi University
Senior Secondary School -
NIOS
High School -
Adarsh Navjeevan High School
Skills
- Analytical decision making
- Sales team development
- Efficient at acquiring new skills
- Strategic account management
- Proficient in managing tight deadlines
- Skilled in prioritizing concurrent responsibilities
- Sales Strategies
- Organizational time strategies
- Data-driven decision making
Languages
Hindi
English
Additional Information
Dialer -: Sprinkler, Ameyo, Ozontel, myoperator.
CRM -: Freshchat, LMS, CMS, Leadsquare.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsCompany CultureExtra-Curricular Activities
Sales Leadership Certification Program, upGrad Abroad, Noida, Uttar Pradesh, 01/01/24, 06/01/24, Completed a Sales Leadership Certification Program designed by certified Trainer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Sales Team Manager
UpGrad Abroad
05.2023 - 06.2025
Ops Lead-Chat Sales
Lenskart Pvt Ltd
03.2021 - 05.2023
Assistant Manager Information Service
Net Ambit
12.2019 - 03.2021
Team Leader Information Service
Prop Tiger Pvt Ltd
04.2019 - 11.2019
Sr Executive Quality
Prop Tiger Pvt Ltd
05.2016 - 03.2019
Executive Information Service
Prop Tiger Pvt Ltd
09.2014 - 05.2016
Relationship Advisor Tele Sales
Shaadi.Com Pvt Ltd
01.2013 - 08.2014
Customer Service Representative
India Today Group
07.2012 - 12.2012
Customer Care Representative
Dish TV
07.2011 - 06.2012
B A Hons -
Delhi University
Senior Secondary School -
NIOS
High School -
Adarsh Navjeevan High School
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