•Developed scripts to automate day-to-day activities to reduce manual effort and human error using SQL and shell scripting.
• Provided ongoing application support and troubleshooting.
• Resolving Remedy tickets from end users as per Service Level Agreement.
• Prepare weekly status report for billing and incident information.
• Worked on Testing in Live ref, new CR and Defect fixing (UAT).
• Provided KT to New Members.
• Worked flexible hours; night, weekend, and holiday shifts.
• Managed team of 10 employees, training and professional growth of employees