Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Rahul N

Chennai

Summary

Performance-driven in IT Support with over 7 years of experience with solid knowledge in networks, systems, and hardware. Provides installation, maintenance, troubleshooting, administrative support

Overview

8
8
years of professional experience

Work History

System Analyst

Net connect
01.2024 - Current
  • Currently working as System Analyst in Net connect from Feb 2024 Client is Ashok Leyland.
  • Updating the ticket status in IT connect tool with proper reason and user confirmation
  • Maintaining and monitoring all servers collecting logs and escalated to concern team.
  • Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions.
  • Configuration of tasks in Active Directory like Mail ID creation, deletion, asset add, remove, and name change, Windows ID extension, Adding Group ID, etc.
  • Data Center Operations in quesscorp from Feb 2023 to Jan 2024 Client is Ashok Leyland.
  • Provided technical support for end-users, resolving issues promptly and effectively.

Data Center Operator

Quess Corp
02.2024 - 12.2024
  • Supported business continuity planning efforts by identifying potential risks to the data center''s operations and developing strategies to mitigate their impact.
  • Clearly discussed expectations and solutions with customers and team members.
  • Coordinated comprehensive testing of applications, hardware and software infrastructures.
  • Collaborated with cross-functional teams to troubleshoot complex problems, ensuring seamless operations in the data center.

NOC Executive

Quesscorp
08.2021 - 10.2022
  • Implementation of CWDM and DWDM in the network.
  • Updating regular patches on ZTE devices
  • Installation of ZTE GPON C320, C300, and C600.
  • Handled the entire data center operation, production, and maintenance.
  • Installation of CWDM and DWDM with proper power levels in the NW.
  • The client is HATHWAY DATACOM.

FM Engineer

WYSTEK PVT LTD
06.2018 - 07.2021
  • Configuration of tasks in Active Directory like Mail ID creation, deletion, asset add, remove, and name change, Windows ID extension, Adding Group ID, etc.
  • Creating a VPN username and password and installing Cisco Any Connect as per user policy.
  • Creating and configuring G Suite, Creating, deleting, and storing mail.
  • Configuration of RUCKUS AP Wi-Fi devices and adding users.
  • To manage the team for the delivery of services as per the agreed SLA with the customer.
  • Experiencing the ITSM Tool (OBRM)
  • Installing or upgrading Windows systems and servers.
  • Providing technical support for staff and back-end system users.
  • Troubleshooting system and server errors.
  • Reviewing system error logs and user-reported errors.
  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Handle business-critical IT tasks and system improvements.
  • Handled the entire data center operation, production, and maintenance.
  • My client is HATHWAY DATACOM.

IT engineer

Accel Frontline LTD
07.2017 - 05.2018
  • Installation and Troubleshooting of MS Office 2007, 2010, 2016, 2019.
  • Creating a shared drive on a local workstation and giving access to users
  • Troubleshooting and installation of Outlook in IMAP and POP.
  • Installation and Troubleshooting of Outlook: Maintaining the PST File
  • Secure the user data in one drive and recovery the data.
  • Diagnose and resolve computer hardware and software issues.
  • Laptop hardware replacements like display, SSD, HDD, RAM, and battery.
  • Create and maintain documentation for system configurations, procedures, and troubleshooting steps.
  • Documenting all call information according to standard operating procedures.
  • Conduct regular system audits to ensure compliance with company policies and industry regulations.
  • Installation and troubleshooting of local and network printers.
  • Maintaining and installing the office's video conferencing and projector equipment
  • Troubleshooting with remote support RDP and Any desk, TeamViewer.
  • Around 600+ asset maintenance of desktops and laptops over all of Tamil Nadu.
  • My client is HATHWAY DATACOM.

Education

B.Sc. - computer science

Dwaraka Doss Goverdhan Doss Vaishnava College
IN
01.2015

Skills

  • Maintaining entire Data Center
  • Troubleshooting the hardware of Desktop/laptop/Switches
  • Knowledge about GPON Technologies and SFP and difference of fiber patch cables
  • System administration
  • Knowledge about GPON Technologies and SFP and difference of fiber patch cables
  • Knowledge about GPON Technologies and SFP and difference of fiber patch cables

Disclaimer

I hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief. Place: Date: [Rahul N]

Timeline

Data Center Operator

Quess Corp
02.2024 - 12.2024

System Analyst

Net connect
01.2024 - Current

NOC Executive

Quesscorp
08.2021 - 10.2022

FM Engineer

WYSTEK PVT LTD
06.2018 - 07.2021

IT engineer

Accel Frontline LTD
07.2017 - 05.2018

B.Sc. - computer science

Dwaraka Doss Goverdhan Doss Vaishnava College

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