Rahul N
Chennai
Summary
Performance-driven in IT Support with over 7 years of experience with solid knowledge in networks, systems, and hardware. Provides installation, maintenance, troubleshooting, administrative support
Overview
8
8
years of professional experience
Work History
System Analyst
Net connect
01.2024 - Current
- Currently working as System Analyst in Net connect from Feb 2024 Client is Ashok Leyland.
- Updating the ticket status in IT connect tool with proper reason and user confirmation
- Maintaining and monitoring all servers collecting logs and escalated to concern team.
- Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions.
- Configuration of tasks in Active Directory like Mail ID creation, deletion, asset add, remove, and name change, Windows ID extension, Adding Group ID, etc.
- Data Center Operations in quesscorp from Feb 2023 to Jan 2024 Client is Ashok Leyland.
- Provided technical support for end-users, resolving issues promptly and effectively.
Data Center Operator
Quess Corp
02.2024 - 12.2024
- Supported business continuity planning efforts by identifying potential risks to the data center''s operations and developing strategies to mitigate their impact.
- Clearly discussed expectations and solutions with customers and team members.
- Coordinated comprehensive testing of applications, hardware and software infrastructures.
- Collaborated with cross-functional teams to troubleshoot complex problems, ensuring seamless operations in the data center.
NOC Executive
Quesscorp
08.2021 - 10.2022
- Implementation of CWDM and DWDM in the network.
- Updating regular patches on ZTE devices
- Installation of ZTE GPON C320, C300, and C600.
- Handled the entire data center operation, production, and maintenance.
- Installation of CWDM and DWDM with proper power levels in the NW.
- The client is HATHWAY DATACOM.
FM Engineer
WYSTEK PVT LTD
06.2018 - 07.2021
- Configuration of tasks in Active Directory like Mail ID creation, deletion, asset add, remove, and name change, Windows ID extension, Adding Group ID, etc.
- Creating a VPN username and password and installing Cisco Any Connect as per user policy.
- Creating and configuring G Suite, Creating, deleting, and storing mail.
- Configuration of RUCKUS AP Wi-Fi devices and adding users.
- To manage the team for the delivery of services as per the agreed SLA with the customer.
- Experiencing the ITSM Tool (OBRM)
- Installing or upgrading Windows systems and servers.
- Providing technical support for staff and back-end system users.
- Troubleshooting system and server errors.
- Reviewing system error logs and user-reported errors.
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Handle business-critical IT tasks and system improvements.
- Handled the entire data center operation, production, and maintenance.
- My client is HATHWAY DATACOM.
IT engineer
Accel Frontline LTD
07.2017 - 05.2018
- Installation and Troubleshooting of MS Office 2007, 2010, 2016, 2019.
- Creating a shared drive on a local workstation and giving access to users
- Troubleshooting and installation of Outlook in IMAP and POP.
- Installation and Troubleshooting of Outlook: Maintaining the PST File
- Secure the user data in one drive and recovery the data.
- Diagnose and resolve computer hardware and software issues.
- Laptop hardware replacements like display, SSD, HDD, RAM, and battery.
- Create and maintain documentation for system configurations, procedures, and troubleshooting steps.
- Documenting all call information according to standard operating procedures.
- Conduct regular system audits to ensure compliance with company policies and industry regulations.
- Installation and troubleshooting of local and network printers.
- Maintaining and installing the office's video conferencing and projector equipment
- Troubleshooting with remote support RDP and Any desk, TeamViewer.
- Around 600+ asset maintenance of desktops and laptops over all of Tamil Nadu.
- My client is HATHWAY DATACOM.
Education
B.Sc. - computer science
Dwaraka Doss Goverdhan Doss Vaishnava College
IN01.2015
Skills
- Maintaining entire Data Center
- Troubleshooting the hardware of Desktop/laptop/Switches
- Knowledge about GPON Technologies and SFP and difference of fiber patch cables
- System administration
- Knowledge about GPON Technologies and SFP and difference of fiber patch cables
- Knowledge about GPON Technologies and SFP and difference of fiber patch cables
Disclaimer
I hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief. Place: Date: [Rahul N]
Timeline
Data Center Operator
Quess Corp
02.2024 - 12.2024
System Analyst
Net connect
01.2024 - Current
NOC Executive
Quesscorp
08.2021 - 10.2022
FM Engineer
WYSTEK PVT LTD
06.2018 - 07.2021
IT engineer
Accel Frontline LTD
07.2017 - 05.2018
B.Sc. - computer science
Dwaraka Doss Goverdhan Doss Vaishnava College
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