Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rahul Nair

Rahul Nair

Mumai

Summary

Dynamic Senior Store Manager with a proven track record at Blinkit, excelling in inventory management and operational efficiency. Expert in staff training and fostering teamwork, I enhanced service quality and streamlined processes, achieving significant improvements in store performance. Committed to delivering exceptional customer service while driving process improvements.

Overview

8
8
years of professional experience

Work History

Senior Store Manager

Blinkit
Mumbai
07.2023 - Current
  • Managed daily store operations to ensure smooth workflow and high standards.
  • Trained and supervised staff to enhance team performance and service quality.
  • Maintained inventory accuracy through regular stock audits and replenishment processes.
  • Ensured compliance with health and safety regulations to maintain a safe environment.
  • Trained new employees on company policies and procedures, as well as product knowledge.
  • Leading a team to achieve store operational efficiency.
  • Established positive relationships with last-mile operations, streamlined workflows, resulting in increased output, and reduced waste in store operations. Prepare and review specifications and timeline reports.
  • Conducted performance reviews for employees in a timely manner.

Logistics Coordinator, Myntra E-Commerce

Myntra
Mumbai
12.2019 - 04.2023
  • Resolved employee conflicts efficiently while following company protocols.
  • Collaborated successfully in a cross-functional, team-oriented environment to achieve objectives and streamline processes. Delivered solutions to logistics problems while maintaining high levels of service.
  • Managed, coached, and developed a high-performing team to meet business objectives. Inspected labeling to guarantee that correct products reached the hub or warehouse.
  • Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.

Virtual Relationship Manager

Pay1
Mumbai
09.2017 - 08.2019
  • Provided training and support to junior team members for effective client management.
  • Analyzed customer feedback to identify trends and improve service offerings.
  • Facilitated virtual meetings to discuss client needs and explore new solutions.
  • Monitored customer feedback and identified areas for improvement in service delivery.
  • Collaborated with cross-functional teams to ensure quality of products or services offered to customers.
  • Managed virtual customer relationships, including responding to inquiries and complaints in a timely manner.

Education

Bachelors Of Commerce - Commerce

Yashwantrao Open University
Mumbai,India
05-2020

HSC (Preparatory Exam) - Commerce

Yashwantrao Open University
Mumbai, India
06-2017

S.S.C - Secondary Education

K.J.Khilnani High School
Mumbai,India
03-2007

Skills

  • Inventory management
  • Staff training
  • Customer service
  • Operational efficiency
  • Manage operations
  • Teamwork and collaboration
  • Process improvement
  • Store maintenance
  • Store operations
  • Inventory control

Accomplishments

  • Store expansion project at Blinkit, November 2024 - December 2024
  • Determining business locations, product categorization, manpower hiring, training and development, and dealing with cross-functional teams
  • Manpower hiring
  • Training and development

Timeline

Senior Store Manager

Blinkit
07.2023 - Current

Logistics Coordinator, Myntra E-Commerce

Myntra
12.2019 - 04.2023

Virtual Relationship Manager

Pay1
09.2017 - 08.2019

Bachelors Of Commerce - Commerce

Yashwantrao Open University

HSC (Preparatory Exam) - Commerce

Yashwantrao Open University

S.S.C - Secondary Education

K.J.Khilnani High School

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Rahul Nair