Rahul Nandwani
Amritsar
Summary
Dynamic and tech-savvy professional with a diverse background in marketing, customer service, and business development. Over 5 years of experience working with leading companies such as, Dufry Holland America Cruise Line, Z Energy, and Live Building Systems, Haveli Group. Proven ability to leverage advanced computer skills to enhance customer engagement, optimize processes, and drive strategic marketing initiatives. Seeking to contribute technical expertise and marketing acumen.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Tryst A Tree House Cafe
Amritsar
03.2024 - Current
- Spearheaded the implementation of advanced POS systems, inventory management software, and scheduling tools.
- Analyzed sales trends, customer behavior, and operational metrics using sophisticated analytics tools, providing actionable insights that boosted sales.
- Developed and delivered training programs on digital tools and systems, ensuring staff proficiency and maximizing the effective use of technology to support operational goals.
- Generated comprehensive reports on financial performance, inventory levels, and staff productivity using advanced software for accurate forecasting and strategic planning.
Business Development Analyst
Live Building Systems USA
Amritsar
05.2023 - 02.2024
- Implemented and managed CRM systems, business intelligence tools, and data visualization software to streamline operations.
- Utilized computer modeling and simulation software to optimize the design, implementation, and operation of building systems, resulting in improved efficiency and cost savings.
- Developed and presented data-driven reports and presentations to clients, translating complex data into clear, actionable strategies that align with organizational goals.
- Developed and maintained comprehensive reporting frameworks using data visualization tools to track key performance indicators (KPIs).
Administrator
Amritsari Haveli
Amritsar
11.2020 - 02.2023
- Oversaw daily administrative operations, including data entry and management of internal systems.
- Utilized office software to streamline processes and improve operational efficiency.
- Managed scheduling, correspondence, and reporting tasks, ensuring smooth administrative functions.
Sales Specialist & Promotional Marketing
Dufry
09.2019 - 07.2020
- Executed promotional marketing campaigns to boost sales and brand visibility.
- Managed customer interactions and utilized CRM tools to track sales activities and customer feedback.
- Developed and maintained marketing reports to assess campaign effectiveness and ROI.
- Coordinated with cross-functional teams to align promotional strategies with business goals.
Customer Service Representative
Z Energy
Auckland
03.2016 - 12.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Use CRM systems to track customer interactions and ensure follow-up on service requests.
- Assisted in the development of customer service protocols and tools to enhance operational efficiency.
- Generated reports on service metrics and customer feedback to support continuous improvement.
Education
Diploma And Aviation And Tourism -
Frankfinn
New Delhi01-2019
Diploma in Applied Hospitality Management -
New Zealand Management Academies NZMA
Auckland, New Zealand01-2017
Senior Secondary -
NIOS
01-2015
Skills
- Marketing Tools: CRM systems (eg, Salesforce), email marketing platforms (eg, Mailchimp), analytics tools (eg, Google Analytics)
- Software: Microsoft Office, Google Workspace
- Customer Relationship Management: CRM tools, customer service platforms
- Analytical Skills
- Product Knowledge
- Excellent communication and collaboration skills, with experience presenting data-driven insights to diverse clients
Timeline
Restaurant Manager
Tryst A Tree House Cafe
03.2024 - Current
Business Development Analyst
Live Building Systems USA
05.2023 - 02.2024
Administrator
Amritsari Haveli
11.2020 - 02.2023
Sales Specialist & Promotional Marketing
Dufry
09.2019 - 07.2020
Customer Service Representative
Z Energy
03.2016 - 12.2016
Diploma And Aviation And Tourism -
Frankfinn
Diploma in Applied Hospitality Management -
New Zealand Management Academies NZMA
Senior Secondary -
NIOS
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