Summary
Overview
Work History
Education
Skills
Timeline
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Rahul Narvekar

Thane

Summary

Dedicated professional with 19 years of experience committed to accepting and addressing challenges by embracing change and implementing improvements. Proven history of developing strategic initiatives, providing project management and offering results-focused interactions to foster growth. Adept at monitoring actions plans and initiatives to ensure alignment with corporate objectives. Offering several years of expertise in Credit Operations & Risk Management.

Overview

19
19
years of professional experience

Work History

Assistant Vice President

CitiCorp Services India Private Limited
01.2021 - Current
  • Identify and investigate quality issues and recommend corrective actions for reviews completed for Loan Operations for NAM, LATAM, EMEA & APAC regions
  • Responsible for Global Metrics and Sampling Population for the entire QA team
  • Ensuring controls are in compliance with prescribed policy and procedures, applicable laws respective of regions & Code of Conduct Ownership on accuracy of data and to comply with data governance standards
  • Collaborated for setting up QA teams for various regions including Hong Kong, Kuala Lumpur, Indonesia, Japan and India which included creating SOP's, checklists and various documents required for BAU
  • Responsible for managing the teams SharePoint needs and lists for QA reviews.

Associate

J.P. Morgan Chase
09.2015 - 01.2021
  • Responsible for a team of 10 Quality Control analysts completing end to end reviews for Credit Middle Office Private Banking clients
  • Created presentations summarizing quarterly results for senior leadership teams including giving insights on error rates and drivers for errors
  • Facilitated meetings for all Quality Control metrics across NA, LATAM, EMEA & APAC regions
  • Stakeholder Management and showcasing monthly metrics and achievements to stakeholders on monthly basis
  • Led RPA for 2 QC processes and helped the technology team with process details and required future state to get a soft save of 2 FTE's
  • Maintain documentation for all QC processes which include migration approvals, charters, SOP's etc
  • Record management of various documents for internal and external audit.

Assistant Manager

Tata Consultancy Services (TCS)
11.2008 - 08.2015
  • Responsibilities included Training new hires for Mortgage Servicing for Citi Mortgage clients
  • Quality Control for teams working in mortgage servicing
  • Gathering requirements and insights from operations for technology transition from legacy systems
  • Coordinated with other departments to ensure smooth flow of operations.

Lead Advisor

3 Global Services (Tech Mahindra)
05.2006 - 08.2008
  • Lead Advisor for Customer Service for 3G Network provider for the UK region
  • Assist on queries for talktime, billing and network issues.

Customer Service Representative

ICICI FirstSource
04.2005 - 12.2005
  • Customer service for UK based bank, Lloyd's TSB
  • Answering inbound calls for queries including balances, check book requests and basic account maintenance.

Education

Bachelor's of Commerce in Accounts -

Mumbai University
Mumbai, Maharashtra
04.2005

Skills

  • Credit Operations
  • US Mortgage
  • Quality Control/Assurance
  • Microsoft Excel
  • Verbal & Written Communication
  • Metrics Tracking
  • Risk Management

Timeline

Assistant Vice President

CitiCorp Services India Private Limited
01.2021 - Current

Associate

J.P. Morgan Chase
09.2015 - 01.2021

Assistant Manager

Tata Consultancy Services (TCS)
11.2008 - 08.2015

Lead Advisor

3 Global Services (Tech Mahindra)
05.2006 - 08.2008

Customer Service Representative

ICICI FirstSource
04.2005 - 12.2005

Bachelor's of Commerce in Accounts -

Mumbai University

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Rahul Narvekar