SQL, MYSQL, Jira, Bugzilla, Microsoft Office Suite
Rahul Pandey
New Delhi,India
Summary
QA Engineer with more than 2.5 years of experience with QA methodologies, requirement analysis , writing test plans and test cases based on system requirement specifications. Offer expertise in writing user stories, translating requirements into technical specifications and mapping process design to business requirements. Proficient in all types of testing, including functional, integration, system, and user acceptance testing. Prepare detailed and accurate documentation and reports.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Achievements & Learning
Achievements & Learning
- Joined American Expess and Customer service and took IJP to move to Manual QA Tester.
- Got best employee for the month of September 2013 in Icronex Technology PVT. LTD
- Got Best training award in IBM Daksh Pvt Ltd (Concentrix PVT. LTD.).
- Promoted from Band-3 to Band-5 as SME (Amazon.com) Process.
- Attend the training for the DART, website feedback improvement for Amazon.com and worked on the data to reduce the repeated contact from customer.
- Handled team of 25 employees and achieved all the parameters and team goal on regular basis.
- Got Employee of the Month for November’15 in BT.
Manual QA Tester
American Express India
New Delhi, New Delhi
05.2017 - Current
- Executed logged defects and worked to resolve issues noted in testing process.
- Kept test cases updated with current requirements.
- Experience in working with various Software Development Methodologies including Agile(SCRUM) and Waterfall.
- Expertise in Smoke testing , Functionality testing , Regression testing , GUI testing , User Acceptance testing.
- Well versed with S/W Development Life Cycle (SDLC) , S/W Testing Life Cycle (STLC) and Bug Life Cycle.
Customer Service Executive
British Telecom
New Delhi
06.2015 - 05.2017
- Provided Broadband repair technical support and landline support to UK customer.
- Managed daily reports and achieving daily targets as AHT, CPH, Chat-Wrap, Login hours, etc.
- Worked in a blended process using “Right Now” chat tool.
Dart Lead
Concentrix
New Delhi
07.2013 - 05.2015
- Worked on “Customer Service Central” tool to support customer.
- Worked as “DART LEAD” which was new process of Amazon.com to deal with the escalated issues and support team as well all over the center of Amazon.com.
- Promoted from Band-3 to Band-5 and worked as SME from November 2014 till May 2015.
Customer Service Specialist
Icronox Technology PVT LTD
New Delhi
03.2012 - 07.2013
- Worked as Business Associated to support customer using “Live Chat”.
- Handled customer query related with the billing, website issue feedback and promoted to senior business associate
Education
Associate of Arts -
CSJM University
KanpurSkills
Complaint resolution
Report preparation
Staff education and training
Account management
Bug tracking
Manual test case preparation
Test implementation
Defect monitoring
Documentation skills
Software
Certification
Agile Scrum Foundation
Timeline
Agile Scrum Foundation
02-2022
Manual QA Tester
American Express India
05.2017 - Current
Customer Service Executive
British Telecom
06.2015 - 05.2017
Dart Lead
Concentrix
07.2013 - 05.2015
Customer Service Specialist
Icronox Technology PVT LTD
03.2012 - 07.2013
Achievements & Learning
Achievements & Learning
Associate of Arts -
CSJM University