Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Rahul Pandey

New Delhi,India

Summary

QA Engineer with more than 2.5 years of experience with QA methodologies, requirement analysis , writing test plans and test cases based on system requirement specifications. Offer expertise in writing user stories, translating requirements into technical specifications and mapping process design to business requirements. Proficient in all types of testing, including functional, integration, system, and user acceptance testing. Prepare detailed and accurate documentation and reports.

Overview

10
10
years of professional experience
1
1
Certification
1
1
Language

Work History

Achievements & Learning

Achievements & Learning
  • Joined American Expess and Customer service and took IJP to move to Manual QA Tester.
  • Got best employee for the month of September 2013 in Icronex Technology PVT. LTD
  • Got Best training award in IBM Daksh Pvt Ltd (Concentrix PVT. LTD.).
  • Promoted from Band-3 to Band-5 as SME (Amazon.com) Process.
  • Attend the training for the DART, website feedback improvement for Amazon.com and worked on the data to reduce the repeated contact from customer.
  • Handled team of 25 employees and achieved all the parameters and team goal on regular basis.
  • Got Employee of the Month for November’15 in BT.

Manual QA Tester

American Express India
New Delhi, New Delhi
05.2017 - Current
  • Executed logged defects and worked to resolve issues noted in testing process.
  • Kept test cases updated with current requirements.
  • Experience in working with various Software Development Methodologies including Agile(SCRUM) and Waterfall.
  • Expertise in Smoke testing , Functionality testing , Regression testing , GUI testing , User Acceptance testing.
  • Well versed with S/W Development Life Cycle (SDLC) , S/W Testing Life Cycle (STLC) and Bug Life Cycle.

Customer Service Executive

British Telecom
New Delhi
06.2015 - 05.2017
  • Provided Broadband repair technical support and landline support to UK customer.
  • Managed daily reports and achieving daily targets as AHT, CPH, Chat-Wrap, Login hours, etc.
  • Worked in a blended process using “Right Now” chat tool.

Dart Lead

Concentrix
New Delhi
07.2013 - 05.2015
  • Worked on “Customer Service Central” tool to support customer.
  • Worked as “DART LEAD” which was new process of Amazon.com to deal with the escalated issues and support team as well all over the center of Amazon.com.
  • Promoted from Band-3 to Band-5 and worked as SME from November 2014 till May 2015.

Customer Service Specialist

Icronox Technology PVT LTD
New Delhi
03.2012 - 07.2013
  • Worked as Business Associated to support customer using “Live Chat”.
  • Handled customer query related with the billing, website issue feedback and promoted to senior business associate

Education

Associate of Arts -

CSJM University
Kanpur

Skills

    Complaint resolution

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Software

SQL, MYSQL, Jira, Bugzilla, Microsoft Office Suite

Certification

Agile Scrum Foundation

Timeline

Agile Scrum Foundation

02-2022

Manual QA Tester

American Express India
05.2017 - Current

Customer Service Executive

British Telecom
06.2015 - 05.2017

Dart Lead

Concentrix
07.2013 - 05.2015

Customer Service Specialist

Icronox Technology PVT LTD
03.2012 - 07.2013

Achievements & Learning

Achievements & Learning

Associate of Arts -

CSJM University

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Rahul Pandey