Rahul Patil

Manage day-to-day operations and support for LMS, ERP, and SIS platforms across 17+ universities.
Coordinate with internal stakeholders including technology, sales, marketing, admissions, exams, and academic teams to ensure project success and platform functionality.
Lead implementation, testing, and roll out of digital content and courses; ensure adherence to platform structure and university requirements.
Provide ongoing support to over 5,000 users including students, faculty, and university SPOCs.
Collaborate with vendor teams and technology departments to resolve escalated technical issues and implement platform enhancements.
Conduct user training, maintain documentation, and ensure 360-degree operational readiness.
Performed content uploads, course configurations, and user role management across academic programs.
Provided L1 and L2 technical support to internal teams (Academic, Admissions, Sales, Exam, and Support) and ensured issue resolution within defined SLAs.
Acted as a liaison between internal teams and vendors to address escalations, implement platform enhancements, and track SLAs.
Conducted platform training sessions and created internal SOPs, FAQs, and user documentation for smooth on boarding and usage.
Monitored support tickets, resolved access issues, and coordinated on boarding/off boarding of users across platforms.
Generated platform usage reports, incident summaries, and audit logs; maintained documentation for content changes and configuration updates.
Coordinated with technical and development teams to implement new features, fix bugs, conduct UAT, and monitor integration.
Collaborated on automation, data migration, and digital transformation initiatives across departments.
Supported security and compliance processes including access control reviews, backup audits, and system recovery readiness.
Coordinate with tech team to develop and deployment of software as per the requirement received.
Reviewed API integration, monitored system syncs, and ensured data accuracy between LMS, ERP, and SIS environments.

• Direct contact with the client relating to technical and project management level as the owner of a project, visiting clients when required
• Identify and resolve errors in project management work
• This includes monthly calendar planning, resource allocation, and deployment
• Managing end-to-end project deliveries
• Maintain communication with the Trainers, Technical team, content team, Graphics & Designing team, and Admin team for various day to day activities
• A team player with the ability to manage effective relationships with a wide range of stakeholders (customers & team members alike)
• Co-ordinating with Trainers for nominations from dealerships PAN India as per the planned schedule
• Provide support through calls & emails for PAN India users Maintain daily reports, monthly reports, training calendars, billing reports, login count, enrolled manpower, overall manpower of Bajaj dealerships
• Co-ordination with the content & graphics team for developing content as per the Client suggestion and uploading the same on the LMS platform
• Updating the Client with constant LMS developments and WBT updating
• Invoicing & managing internal billing by coordinating with content, LMS & finance teams
• Handling LMS software (Web & Android base)
• Provide L1, L2 Support

• Co-ordinate with internal team and project team regarding the Batches
• This includes monthly calendar planning, resource allocation, and deployment
• Enrolling new admissions on the TSEC portal
• Arrange Workshops for trained candidates
• Conducting feedback from trainers, learners, and the Service center
• Invoicing & managing internal billing and submitting to the Project manager
• Conduct workshops to spreading information about the proinct on Schools, Colleges & villages.