Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Skype Id
Personal Information
Projects
Timeline
Generic
RAHUL PRABHAKARAN KARAYI

RAHUL PRABHAKARAN KARAYI

Support Escalation Engineer - Microsoft
New Panvel

Summary

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment.

With over 11 years of experience in the support business, I have developed a robust expertise in managing various Microsoft M365 workloads, with a primary focus on SharePoint Online, Exchange Online, Migration, and the Power Platform. My commitment to professional development is demonstrated by my acquisition of key certifications, including AZ-900, PL-900, and MS-900, which have equipped me with a deep understanding of M365 services.
Throughout my tenure at different organizations, I have been consistently recognized and promoted for my exceptional performance and timely delivery of tasks. My work ethic is characterized by a relentless drive, a focused approach, and an ability to quickly assimilate new skills and knowledge. Above all, I am a dedicated team player who thrives in collaborative environments and contributes to collective success.

Overview

10
10
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Support Escalation Engineer

Microsoft
12.2021 - Current

Project: CSS Modern Workspace for M365.
Key Responsibility: From Dec 2021 to Nov 2023 i was working as Support Escalation Engineer for Microsoft Exchange online were i worked as the last support of engagement for customer when it comes to complex and escalated cases from different levels of front line engineers.
Handling Executive Escalations coming up from higher up Management and handling the customer and issue accordingly.
Worked on building Power Apps\automate tools for various internal projects for different initiatives.
Current Working as Partner Technical Advisor where i handle two different Delivery Partners to help maintain and achieve their KPI's.

Senior Consultant

Capgemini India Pvt Limited
04.2020 - 11.2021
  • Project: Bayer (SP 2013, SharePoint Online, Migration, Power Automate)
  • Key Responsibilities:Troubleshooting SharePoint On-premise/Online and Office 365 issues within a 24x5 support window.
    Conducting migrations from SharePoint 2010/2013 to SharePoint Online using ShareGate.
    Resolving pre-check migration issues and innovating alternative solutions.
    Creating and customizing forms and workflows to meet client needs using Power Apps, InfoPath, SharePoint Designer, and Power Automate.
    Assisting team members with escalated issues and tickets in SNOW.
    Generating monthly health reports for servers via SCOM Monitoring.
    Training new recruits on Office 365 SharePoint and conducting interviews for potential team candidates.
    Performing quality check audits to ensure team adherence to SLA parameters.

Senior Technical Analyst

Cybage Software Pvt Limited
03.2017 - 04.2020
  • Project: GroupM SASS (Office 365 - SharePoint)
    Key Responsibilities:Providing 24x5 support for SharePoint and Office 365, addressing issues within set time frames.
    Designing forms and workflows using InfoPath, Nintex, SharePoint Designer, and Flow based on client requirements.
    Training on Office 365 SharePoint Online and critical site workflows.
    Educating clients on SharePoint features and assisting with setup.
    Testing to classify customer issues as bugs or configuration issues.
    Analyzing logs, liaising with R&D, and providing resolutions for identified issues.
    Building daily reports to track team performance and improvements.

    During the Tenured i was promoted twice from Support Engineer to technical Analyst to Senior Technical Analyst.

Technical Consultant

WIPRO LTD
04.2014 - 03.2017
  • Project: SharePoint Online, Office 365
    Key Responsibilities:Offering 24x7 support for SharePoint and Office 365, ensuring timely issue resolution.
    Educating customers on the functionalities of Office 365 and SharePoint.
    Part of an elite team providing resolutions within 24 hours.
    Handling data management, metadata, workflows, InfoPath, search, navigation, permissions, OneDrive for Business, web parts, and solution deployment.
    Running SharePoint Online PowerShell Commands and CSOM Scripts.
    Trained on Exchange Online and other Office 365 services, handling issues across all services.

Education

B.E. (Electronics) -

Pillai's Insititute of Information Technology
Mumbai
04.2001 - 05.2013

Post Graduate Diploma in MBA (Operations) -

Welingkars Institute of Management.
Mumbai, India
06.2018

Skills

  • Microsoft 365

  • Nintex Apps\Workflow

  • Sharegate Migration

  • Power Platform

Certification

AZ – 900: Microsoft Azure Fundamentals, MM/DD/YY

Accomplishments

  • Participated in National level Paper Presentation Techxter.
  • Represented Volleyball Team and other athletics competitions various times
  • Undergone certified adventure summer camp in Mahad Raigad military school for 15 days and was certified under the guidance of Indian Adventure Foundation in 2002.

Skype Id

rahulkarayi2

Personal Information

Date of Birth: 04/04/1991

Projects

Capgemini India Pvt Limited., 11 Months, Senior Consultant, Bayer, Bayer AG is a German multinational pharmaceutical and life sciences company and one of the largest pharmaceutical companies in the world. Headquartered in Leverkusen, Bayer's areas of business include human and veterinary pharmaceuticals; consumer healthcare products; agricultural chemicals, seeds and biotechnology products., Understanding issues related to SharePoint Onpremise\Online and Office 365 SharePoint Online and troubleshoot to get the issue resolved within the given timeframe providing the support 24x5., Perform Migration on SharePoint 2010\2013 sites to SharePoint Online using ShareGate tool., Analyze the issue related to the Migration (Pre-Check) and fix them accordingly., Research and getting new ideas to perform the same task using different ways., Create Forms (InfoPath, Nintex) and Workflows (SharePoint Designer, Power Automate) as per client requirement., Design\Customize the Site\Forms\Workflows as per Client requirements using out of box features and applications like Power Apps, InfoPath, SharePoint Designer and MS Power Automate., Assist Team members with escalation\Assistance on any issues\Tickets received in SNOW., Generate Monthly health report for servers using SCOM Monitoring application., Providing training on Office 365 SharePoint to the team and the new recruits., Taking Interviews for New candidates for the Team., Perform Quality check Auditing for Internal team to check if Team is meeting the required parameters when working on Tickets in SNOW and correct resolution and information is provided to user with the defined SLA. Cybage Software’s Pvt Limited., 3 years, 1 Month, Senior Technical Analyst, GroupM SASS, Cybage's leadership position in the Media, Advertising, and Entertainment space has been recognized by the Zinnov Zones Media & Technology 2016 (M&T) Survey. This is the second consecutive recognition for the company. Cybage's media and technology prowess is clearly visible in the rankings and the organization is well placed, ahead of its competition in the Marketing & Advertising zone. Cybage's Media & Entertainment Practice has a strong capability in the Ad-Tech and MarTech engineering space. This leadership position is a reflection of its focused innovation culture, which results in industry leading innovations and technology solutions for the Media industry. Cybage has been rated in the Leadership Zone in the Zinnov survey in the New Media zone., Understanding issues related to SharePoint and office 365 and troubleshoot to get the issue resolved within the given timeframe providing the support 24x5., Research and getting new ideas to perform the same task using different ways., Create Forms (InfoPath, Nintex) and Workflows (SharePoint Designer, Flow) as per client requirement., Design\Customize the Site\Forms\Workflows as per Client requirements using out of box features and applications like Power Apps, InfoPath, SharePoint Designer and MS Flow., Undertake Training on Office 365 SharePoint Online and Process Training (Applications used, Critical site workflows), Answering questions regarding office 365 and SharePoint from customers and making them understand about the vast and dynamic product and its services., Providing training on Office 365 SharePoint to the team and the new recruits., Perform tests to reproduce customer issues and scenarios to classify them as bugs or configuration issues., Analyse logs and other information provided by the customer and notify R&D about potential issues, Educating clients with different features in SharePoint and helping them set-up the SharePoint for their organisation., As a Senior Engineer take escalation calls whenever required and identify the root cause and explain the technicalities., Reproduce the issue in-house in SharePoint Server and analyse the logs and provide the resolution., Build daily report for the team to show the analysis\Improvement in terms of different parameters imposed by client. WIPRO LTD., 2 Years 11 Months, Technical Consultant, SharePoint Online, Office 365, Wipro offers challenging assignments, world-class working environment, professional management and ample opportunities to train, learn, and execute the most demanding projects, and in turn, get recognition in the form of exceptional rewards. As you scale newer peaks of achievements, we provide you with many benefits. At every step of success there is a special incentive awaiting you. Wipro believes investing in people's growth reaps the best dividend. Wipro provides state-of-the-art programmes in Leadership and Learning for its employees., Understanding issues related to SharePoint and office 365 and troubleshoot to get the issue resolved within the given timeframe providing the support 24x7., Research and getting new ideas to perform the same task using different ways., Answering questions regarding office 365 and SharePoint from customers and making them understand about the vast and dynamic product and its services., Perform tests to reproduce customer issues and scenarios to classify them as bugs or configuration issues., Analyse logs and other information provided by the customer and notify R&D about potential issues, Educating clients with different features in SharePoint and helping them set-up the SharePoint for their organisation., Part of elite group which provides resolution within 24 hours and gets issues fixed., As a senior engineer take escalation calls whenever required and identify the root cause and explain the technicalities., Reproduce the issue in-house in SharePoint Server and analyse the logs and provide the resolution., Build daily report for the team to show the analysis\Improvement in terms of different parameters imposed by client., Handled Issues related to Data Management, Metadata, Workflows, InfoPath, Search, Navigation, Permissions Management, OneDrive for Business, Web Parts and deploying solutions, Migration and Upgradation., Running SharePoint Online PowerShell Commands, CSOM Scripts in SharePoint Online Management Shell and Windows PowerShell., Office 365 Admin: Trained on Exchange Online and other services of Office 365., Part of an Elite team which handles issues related to all the services of office 365 (SharePoint Online, Exchange Online, Skype for Business, Outlook, Office Subscription and OneDrive for business).

Timeline

Support Escalation Engineer

Microsoft
12.2021 - Current

Senior Consultant

Capgemini India Pvt Limited
04.2020 - 11.2021

Senior Technical Analyst

Cybage Software Pvt Limited
03.2017 - 04.2020

Technical Consultant

WIPRO LTD
04.2014 - 03.2017

B.E. (Electronics) -

Pillai's Insititute of Information Technology
04.2001 - 05.2013

Post Graduate Diploma in MBA (Operations) -

Welingkars Institute of Management.

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RAHUL PRABHAKARAN KARAYISupport Escalation Engineer - Microsoft