Summary
Overview
Work History
Education
Skills
Soft Skill
Timeline
Generic
Rahul Prasad

Rahul Prasad

Sr. Waiter
Siwan

Summary

Accomplished Senior Waiter at Jumeirah Messilah Beach, adept in MS Office and team collaboration, significantly enhanced dining experiences through superior service and staff training. Leveraged automation tools and communication skills to streamline operations, achieving notable guest satisfaction. Expert in managing dining environments and promoting positive public relations.

Overview

10
10
years of professional experience

Work History

Senior Waiter

Jumeirah Messilah Beach
07.2024 - Current
  • Developing and maintaining an elegantly appointed environment, ensuring superior colleagues deliver an attentive, distinctive experience for all dining periods.
  • Assisting in training, supervising, and disciplining all outlet colleagues.
  • Controlling reservations and seating at the outlet to ensure smooth operations.
  • Ensuring that correct and consistent service techniques are demonstrated by all colleagues.
  • Anticipating, in advance, all necessary materials and supplies, and ensuring their availability.
  • Controlling the usage of all food and beverage items, and ensuring appropriate use of equipment, tools, and service equipment.
  • Assisting in preparing staff schedules that allow for appropriate service while controlling overtime.
  • Understanding all food and beverage items offered, including ingredients, methods of preparation, and proper service.
  • Promoting good public relations and handling complaints or concerns from guests.
  • Being fully knowledgeable of, and utilizing, the computer system for ringing, printing, and closing checks, as well as generating shift reports.
  • Continually monitoring departmental needs related to production and staffing.

Waiter

Jumeirah Messilah Beach
01.2020 - Current
  • Meet all reasonable needs and requests of customers with acceptable enterprises time frames
  • Prepare outlet for services utilizing opening checklist and as instructed through briefing
  • Prepare and set tables and/or trays (private Dinning) according to F&B SOPs, outlet requirements as per meal period and customer requirements
  • Knowledgeable of all in house services as well as local information and be able to assist guest when questioned
  • Having the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternative or suggestions to guests

Waiter

Wildflower Flowers Hall and Oberoi Resort
Shimla
01.2015 - 01.2019
  • Responsible for answering all telephone calls and prioritizing said calls
  • Directly involved in the order taking and order placing process while dealing with guest request and orders courteously
  • Greet customers as they arrive at the food service facility and provide them with assistance in fielding seats
  • Oversee the ordering process, ensuring that the right order is delivered to kitchen area
  • Provide customers with suggestions on beverages that complement the food items that they ordered

Trainee

The Lalit
Chandigarh
12.2017 - 03.2018
  • Trained in food & beverages kitchen, Housekeeping & front office
  • Various learning food & beverages handling setup, stock maintain work areas
  • Support the kitchen staff when required and in accordance hygiene and safety regulations
  • Dusting and polishing furnitures and fixtures
  • Maintaining a clean and sanitary kitchen area

Education

B.sc - Hospitality & Adminstration

Institute of Hotel Management
Lucknow, U.p
12.2019

Intermediate -

R.N.Y Inter College
Siwan, Bihar
12.2016

Matriculation -

Don Bosco High School
Siwan, Bihar
12.2013

Skills

  • Automation Tools
  • Computer Literate
  • MS Office

Soft Skill

  • Working in team
  • Decision making
  • Communication

Timeline

Senior Waiter

Jumeirah Messilah Beach
07.2024 - Current

Waiter

Jumeirah Messilah Beach
01.2020 - Current

Trainee

The Lalit
12.2017 - 03.2018

Waiter

Wildflower Flowers Hall and Oberoi Resort
01.2015 - 01.2019

B.sc - Hospitality & Adminstration

Institute of Hotel Management

Intermediate -

R.N.Y Inter College

Matriculation -

Don Bosco High School

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Rahul PrasadSr. Waiter