Summary
Overview
Work History
Education
Skills
Websites
Skills And Certifications
Education Summary
Languages
Timeline
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Rahul Prasad

Rahul Prasad

Hyderabad

Summary

Dynamic and results-oriented Operations Manager with over 10 years of experience across Trust & Safety, Payment Risk Operations, Content Moderation, and Customer Service. Proven expertise in leading high-impact projects for global clients like Meta and Amazon, driving operational excellence, vendor performance, and risk mitigation. Adept at building data-driven strategies, streamlining onboarding and reporting processes, and delivering measurable improvements in productivity, quality, and cost efficiency. Recognized for successfully managing large-scale transitions, enhancing stakeholder communication, and fostering high-performing teams in fast-paced, global environments.

Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.

Overview

10
10
years of professional experience

Work History

Operations Manager - META

HCLTech
Hyderabad
03.2025 - Current
  • Assumed ownership of a strategic project from Meta (GCC) focused on supporting vendor partner management through operational performance updates and reporting.
  • Collaborated closely with Meta's Vendor Managers across the globe to deliver tailored reports and analyses based on key operational KPIs, bugs, and severity (Sev) impacts.
  • Designed and implemented an in-house proactive tracking mechanism to monitor global incidents, ensuring Meta stakeholders were consistently informed about Sev-related outages and their impact on vendor site performance. This initiative enabled timely, data-backed decision-making and strengthened vendor accountability.
  • Spearheaded the successful transition from an in-house operational structure to Meta's framework within a tight timeline of 56 days, achieving 100% completion and a performance score of 99.8%. This initiative demonstrated strong project ownership, cross-functional coordination, and a commitment to excellence in execution.
  • Led multiple projects of real-time data collection and performance analysis to optimize vendor operations and mitigate risks.
  • Developed and executed data-driven strategies in collaboration with cross-functional teams to align analytics with business objectives.
  • Designed executive dashboards and reports, integrating industry best practices and emerging technologies to enhance operational processes.
  • Managed daily operations to streamline workflows and improve efficiency.
  • Collaborated with cross-functional teams to enhance service delivery and support.
  • Implemented process improvements to optimize resource management and reduce waste.
  • Developed standard operating procedures to maintain consistency across operations.
  • Monitored performance metrics to identify areas for operational enhancement and growth.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Measured and reviewed performance via KPIs and metrics.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Manager I - Payment Risk Operations

Amazon
Hyderabad
11.2021 - 01.2025
  • Led the 'Street 2 Seat' project, overseeing the onboarding of over 200 new hires. Successfully reduced the onboarding cycle from 16 weeks to 12 weeks, resulting in a time savings of 4 weeks per hire, equivalent to 160 hours and $4,000 in cost savings.
  • Developed a comprehensive reporting and support framework as part of Project StartRight, aimed at enhancing new hire performance during and after the RAMP phase. This initiative led to a 35% increase in productivity and a 15% improvement in quality, significantly accelerating team readiness and operational impact.
  • Led investigator teams to exceed service levels and reduce bad debt impact through continuous process improvements.
  • Built scalable performance feedback systems using operational and quality data to empower decision-making.
  • Analyzed fraud patterns and business levers to proactively shape fraud prevention strategies, reinforcing Amazon's leadership in risk mitigation.

Management Trainee - Content Moderation

META
Hyderabad
01.2020 - 10.2021
  • Established the FB-Messenger business for the client at the vendor site, overseeing end-to-end transition, project implementation, resource deployment, and training for 150+ HCs - successfully completing all phases ahead of the defined timeline.
  • Managed daily operations for a 60+ member team consisting of Content Moderators and SMEs, streamlining workflows and improving delivery quality.
  • Implemented Lean initiatives to reduce Average Handling Time (AHT) and drive market-level quality improvements.
  • Modernized procedures to boost profitability and efficiency, outperforming vendor competitors.

Senior Team Lead - Tata Sky

Conneqt Business Solutions
Kolkata
11.2015 - 12.2019
  • Analyzed operational metrics to identify gaps and implement improvement plans supporting leadership decisions.
  • Trained and coached employees to meet performance goals, fostering a culture of continuous improvement.
  • Managed workflows, scheduling, and compliance across departments, enhancing productivity and quality standards.

Education

Bachelor of Commerce -

JKS College
Jamshedpur, Jharkhand
06.2016 - 01/2019

Higher Secondary Education -

Gyan Prabha Inter College
Chandil, Jharkhand

Secondary Education -

DAV Public School
Jamshedpur, Jharkhand

Skills

  • Strategic Planning & Execution
  • Process Optimization & Operational Excellence
  • Performance Metrics & KPI Management
  • Vendor Performance/Relationship Management
  • Risk Assessment & Mitigation
  • Incident & Severity Impact Tracking
  • SLA & Compliance Management
  • Lean Six Sigma (Green Belt Certified)
  • Quality Assurance & Control
  • Cost Reduction & Efficiency Improvement
  • Team Leadership & People Development
  • Cross-Functional Collaboration
  • Stakeholder Engagement & Communication
  • Change Management
  • Project Management & Transition Planning
  • Coaching & Mentoring
  • Data-Driven Decision Making
  • Business Intelligence & Reporting
  • Root Cause Analysis
  • Productivity & Quality Analysis
  • Dashboard Design & Automation
  • Excel
  • SQL
  • Tableau
  • Power BI
  • Google Sheets
  • Trust & Safety Operations
  • Payment Risk & Fraud Prevention
  • Content Moderation Workflows
  • Customer Experience Management
  • Global Incident Monitoring & Reporting
  • Vendor management
  • Process optimization
  • Risk mitigation
  • Cross-functional collaboration
  • Continuous improvement
  • Process improvements
  • Business and operations management

Websites

Skills And Certifications

Strategic Planning & Execution, Process Optimization & Operational Excellence, Performance Metrics & KPI Management, Vendor Performance/Relationship Management, Risk Assessment & Mitigation, Incident & Severity Impact Tracking, SLA & Compliance Management, Lean Six Sigma (Green Belt Certified), Quality Assurance & Control, Cost Reduction & Efficiency Improvement, Team Leadership & People Development, Cross-Functional Collaboration, Stakeholder Engagement & Communication, Change Management, Project Management & Transition Planning, Coaching & Mentoring, Data-Driven Decision Making, Business Intelligence & Reporting, Root Cause Analysis, Productivity & Quality Analysis, Dashboard Design & Automation, Tools: Excel, SQL, Tableau, Power BI, Google Sheets, Trust & Safety Operations, Payment Risk & Fraud Prevention, Content Moderation Workflows, Customer Experience Management, Global Incident Monitoring & Reporting

Education Summary

  • Secondary Education (Class 10), DAV Public School, Jamshedpur, Jharkhand, 01/01/12, 12/31/13, 8.0
  • Higher Secondary Education (Class 12), Gyan Prabha Inter College, Chandil, Jharkhand, 01/01/13, 12/31/15, 65%
  • Bachelor's Degree, JKS College, Jawahar Nagar, Jamshedpur, Jharkhand, 01/01/16, 12/31/19, 74%

Languages

English
First Language
Hindi
Proficient
C2

Timeline

Operations Manager - META

HCLTech
03.2025 - Current

Manager I - Payment Risk Operations

Amazon
11.2021 - 01.2025

Management Trainee - Content Moderation

META
01.2020 - 10.2021

Bachelor of Commerce -

JKS College
06.2016 - 01/2019

Senior Team Lead - Tata Sky

Conneqt Business Solutions
11.2015 - 12.2019

Higher Secondary Education -

Gyan Prabha Inter College

Secondary Education -

DAV Public School

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