RAHUL PRASAD GAWDE
Kandivali west
Summary
Marketing-minded professional with many years of achievement in executing import and export services. Offering knowledge in monitoring performance and achieving sales targets. Well-versed with international commerce and export regulations.
Overview
7
7
years of professional experience
Work History
Customer Service and Sales Executive
Onesource Worldwide Logistics Ltd.
Mumbai
11.2024 - Current
- IMPORT & EXPORT PRICING (ocean freight, EXW cost, FCA charges, shipping line charges for origin and destination for both LCL and FCL shipments)
- Sending quotations to customers, negotiating rates with console agents, and shipping lines.
- Overseas coordination (booking shipments, documentation, cargo pickup, container loading, CFS movement).
- Booking shipments with shipping lines in the case of FCL shipments.
- Customer service (updating the daily status of shipments to customers, handling shipments, and managing the movement from the shipper’s door to the consignee’s warehouse or office).
- Coordinating with shipping lines and co-loaders on a daily basis for shipment updates.
ASSOCIATE OPS
WNS
01.2021 - 10.2024
- Executed creation of Bill of Lading for U.S.-bound shipments per Federal Maritime Commission regulations.
- Managed Bills for Dry, Reefer, and Hazardous shipments efficiently.
- Tracked shipments and provided updates to customers promptly.
- Calculated freight charges according to Tariff Rules for accurate pricing.
- Handled VIP shipments, including Dry, Hazardous, and Refrigerated cargo.
- Compiled special reports for VVIP customers such as Swift Beef, Swift Pork, and JBS.
- Facilitated communication with international clients and shippers via Hangouts and email.
- Prepared weekly and monthly reports for management, both domestically and internationally.
ASSOCIATE OPS
M/S MOL INFORMATION
01.2018 - 01.2021
- Managed PAN India invoicing process to ensure accuracy and compliance.
- Applied shipment charges based on movement data to maintain consistency.
- Processed various reports for cross-verification of charges to reduce discrepancies.
- Handled VIP customer interactions according to established processes and CSOP.
- Addressed customer issues and complaints via email, ensuring timely responses.
- Resolved customer concerns by coordinating with respective onshore offices efficiently.
- Issued invoices upon customer requests received through Odex platform.
- Processed additional charge invoices, including high seas, detention, and storage fees.
Education
GERMAN -
Cambridge Institute Foreign Languages
Mumbai03-2024
B. COM -
Laxmi Narayan College
Borivali04.2017
HSC -
Nalanda College
Gorai02.2013
SSC -
Indian Education Society
Kandivali03.2011
Skills
- Good communication
- Leadership qualities
- Time management
- Critical thinking
- Active listening
Timeline
Customer Service and Sales Executive
Onesource Worldwide Logistics Ltd.
11.2024 - Current
ASSOCIATE OPS
WNS
01.2021 - 10.2024
ASSOCIATE OPS
M/S MOL INFORMATION
01.2018 - 01.2021
GERMAN -
Cambridge Institute Foreign Languages
B. COM -
Laxmi Narayan College
HSC -
Nalanda College
SSC -
Indian Education Society
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