Rahul Rai
ernakulam
Summary
Dynamic IT Executive with proven expertise in managing IT infrastructure at Aster Pharmacy, ensuring seamless operations across 86 outlets. Skilled in hardware troubleshooting and establishing service level agreements, I excel in delivering timely technical support and optimizing system performance. Committed to enhancing network security and driving efficiency in IT operations.
Overview
4
4
years of professional experience
Work History
IT Executive
Aster Pharmacy
Ernakulam
04.2024 - Current
- Handling IT support for 86 Aster Pharmacy outlets across the Kerala region, I maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Handling Microsoft Dynamics 365 and Wondersoft migration, functionality support, and master management.
- Provided on-call technical support to use software and hardware; troubleshoot issues, and provide technical support when needed.
- Track and maintain hardware and software inventory.
- Troubleshoot and resolve issues related to the Windows OS.
- Selecting and purchasing new and replacement hardware and software, when necessary.
- Monitoring daily operations, including server hardware, software, and operating systems.
IT Executive
Feel at Home
Ernakulam
04.2021 - 03.2024
- Provided technical support to users in troubleshooting hardware and software issues.
- Established service level agreements with internal customers for timely resolution of IT requests.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Asset Management.
Education
High School Diploma -
Edapply High School
ErnakulamPlus Two -
S.N.H.S.S Thrikkanarvattom
ErnakulamBachelor of Computer Applications - IT Network Security
RU College Pallikara
ErnakulamSkills
- IT infrastructure management
- Hardware troubleshooting
- Software installation
- Network security
- Service level agreements
Timeline
IT Executive
Aster Pharmacy
04.2024 - Current
IT Executive
Feel at Home
04.2021 - 03.2024
High School Diploma -
Edapply High School
Plus Two -
S.N.H.S.S Thrikkanarvattom
Bachelor of Computer Applications - IT Network Security
RU College Pallikara
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