RAHUL RAJ
New Delhi
Summary
Operations and supply chain leader with 15 years of experience in cross-border logistics and vendor management. Expertise in driving strategic growth and enhancing supply chain efficiency through technology. Achievements include a 20% reduction in delivery time and operational costs, alongside expanded market reach in global territories.
Overview
20
20
years of professional experience
Work History
HEAD OF OPERATIONS
BOGGLETREE TECHNOLOGIES PVT LTD
New Delhi, India
05.2025 - Current
- Led strategic planning initiatives through 25% annual revenue growth and market expansion.
- Developed high performing teams that consistently delivered above revenue targets.
- Negotiated vendor contracts to reduce operational costs by 20% and raise service levels.
- Directed operational strategy to improve efficiency and reduce costs across departments.
- Implemented risk management strategies to mitigate threats to business continuity.
- Streamlined supply chain processes to cut delivery times by 20% and improve satisfaction.
- Oversaw new technology implementation to enhance productivity across departments.
- Analysed market trends to support strategic planning and competitive advantage preservation.
- Owned end-to-end shipment compliance for origin and destination regulatory obligations.
- Oversaw development and implementation of operational policies and procedures for compliance with industry standards.
HEAD OF OPERATIONS
CROSSBORDER LOGISTECH PVT LTD
Gurugram
04.2021 - 04.2025
- Managed customs clearance for import and export courier and cargo shipments.
- Developed cross-border e-commerce roadmap to shape operations end to end.
- Improved operational efficiency with plans cutting costs by 10%.
- Built vendor partnerships to negotiate favourable terms and maintain delivery times.
- Collaborated across functions, driving 25% higher overall productivity measures.
- Deployed technology solutions, increasing order accuracy by 30%.
- Implemented process changes, reducing delivery times by 20% for loyalty.
- Analysed market trends to guide product offerings and pricing strategies.
- Led a team of 25+ employees, encouraging innovation and continuous improvement.
OPERATIONS MANAGER
SUN IMPEX CLEARING AND SHIPPING AGENCY PVT LTD
New Delhi
04.2018 - 03.2021
- Managed end-to-end import and export procedures, including shipping, documentation, and customs clearance, ensuring smooth logistics operations.
- Developed and implemented an efficient tracking system for real-time visibility of shipments, customs clearance, and warehouse arrivals, ensuring adherence to committed timelines.
- Oversaw interactions with customs officials to ensure compliance with regulations in managing goods clearance processes.
- Monitored changes in global regulatory laws to ensure compliance with current policies and procedures.
- Maintained accurate records and coordinated with internal departments to facilitate seamless workflow.
SENIOR CLEARANCE SUPPORT ADMINISTRATOR
FEDEX
New Delhi
05.2011 - 03.2018
- Directed creation and application of streamlined clearance procedures, achieving a 20% decrease in processing time.
- Monitored shipments, securing clearance from customs and agencies.
- Ensured compliance with safety regulations and company policies for cargo and courier operations.
- Support the achievement of critical regulatory and internal compliance standards by performing defined types of procedural checks on clearance and customer-related documentation and records.
- Make courteous and professional calls to customers to request information/documents required for customs clearance. Keep the customer informed daily via calls and emails.
- Analyzed operational processes, identifying areas for efficiency optimization.
- Work closely with the sales team to maintain current details on order processing and imports.
- Ensured accurate processing of all bills related to imports, adhering strictly to compliance standards.
CUSTOMER SERVICE ASSOCIATE
IBM GLOBAL PROCESS SERVICES
Gurugram
07.2010 - 04.2011
- Managed chat queues to tackle the challenge of slow response times, improving customer satisfaction by 40%.
- Reviewed overall customer experience at various touchpoints.
- Identified and reported potential issues during support.
CUSTOMER SERVICE REPRESENTATIVE
INTELENET GLOBAL SERVICES
Gurugram
12.2006 - 06.2010
- Managed over 80 inbound calls per day to assist customers with product offerings and resolutions.
- Identified client service requirements through effective questioning and accurately inputted data into electronic systems.
- Escalated customer complaints to supervisors, facilitating prompt resolution of issues.
Skills
- Operations Management
- Supply Chain Management
- Process Optimisation
- Cost control
- Performance metrics
- Risk Management
- Resource management
- Strategic Planning
- Operational strategy
- Cross-functional collaboration
- Import-export regulations
- Customs compliance
- Decision-making
- Negotiation skills
- Problem-solving
- Leadership and compliance
- Market expansion
Websites, Portfolios and Profiles
Timeline
HEAD OF OPERATIONS
BOGGLETREE TECHNOLOGIES PVT LTD
05.2025 - Current
HEAD OF OPERATIONS
CROSSBORDER LOGISTECH PVT LTD
04.2021 - 04.2025
OPERATIONS MANAGER
SUN IMPEX CLEARING AND SHIPPING AGENCY PVT LTD
04.2018 - 03.2021
SENIOR CLEARANCE SUPPORT ADMINISTRATOR
FEDEX
05.2011 - 03.2018
CUSTOMER SERVICE ASSOCIATE
IBM GLOBAL PROCESS SERVICES
07.2010 - 04.2011
CUSTOMER SERVICE REPRESENTATIVE
INTELENET GLOBAL SERVICES
12.2006 - 06.2010