Rahul Rajawat
Faridabad, HR
Summary
Results-oriented professional with a BTech in Computer Science and Engineering, specializing in business analysis and client relationship management. Currently serving as Client Partner at Utilidex Softwares, consistently delivering software solutions on schedule and achieving client satisfaction scores exceeding 90%. Proven ability to lead cross-functional teams, drive product improvements, and optimize processes for enhanced productivity. Committed to ongoing professional development and adapting to industry changes.
Overview
4
4
years of professional experience
Work History
Client Partner
Utilidex Software
Noida
11.2023 - Current
- Analyzed client design and coding requirements to align with project goals.
- Developed budgets and timelines to optimize resource management across projects.
- Delivered software on schedule, managing regular updates to ensure timely delivery.
- Facilitated client testing sessions to gather actionable feedback for product improvements.
- Collaborated with development teams to report bugs and ensure swift resolutions.
- Enhanced product features based on validated prototypes and client insights.
- Maintained client satisfaction scores consistently above 90 percent through effective communication.
- Led cross-functional teams by prioritizing tasks for optimal project outcomes.
Client Relations Specialist
Azzi Technologies
New Delhi
03.2023 - 11.2023
- Presented detailed quotations for digital services, including website design and social media management.
- Ensured high client satisfaction through effective interactions and communication.
- Coordinated projects to guarantee seamless delivery for clients.
- Resolved client queries efficiently, enhancing overall service experience.
- Provided technical insights to support sales processes and decision-making.
- Integrated client feedback to refine service offerings and improve outcomes.
- Maintained up-to-date knowledge of industry trends to inform strategies.
- Recommended digital services based on expertise in market demands.
Associate Technical Support
Tech Mahindra
Noida
10.2022 - 02.2023
- Diagnosed and resolved complex technical issues with US hotel Wi-Fi networks, ensuring uninterrupted guest service.
- Delivered exceptional technical support to hotel staff and guests, enhancing overall experience.
- Conducted rigorous testing and validation of network configurations for optimal performance and security compliance.
Associate Professional Business Analyst
DXC Technology
Gurugram
08.2021 - 10.2022
- Gathered and documented business requirements to ensure clarity between stakeholders and development teams.
- Collaborated with development, testing, and project management teams for seamless project execution.
- Served as liaison between clients and internal teams, meeting client expectations and providing project updates.
- Maintained detailed project documentation and conducted knowledge-sharing sessions for efficient onboarding of new team members.
Education
Bachelor of Technology (BTech) - Computer Science And Engineering
Galgotias University
Greater Noida06-2021
Skills
- Business analysis and requirements gathering
- Client relationship management
- Software delivery and project coordination
- Product feature design and implementation
- Team leadership and task prioritization
- Technical support and troubleshooting
- Bug reporting and quality assurance
- Continuous improvement and feedback integration
Timeline
Client Partner
Utilidex Software
11.2023 - Current
Client Relations Specialist
Azzi Technologies
03.2023 - 11.2023
Associate Technical Support
Tech Mahindra
10.2022 - 02.2023
Associate Professional Business Analyst
DXC Technology
08.2021 - 10.2022
Bachelor of Technology (BTech) - Computer Science And Engineering
Galgotias University
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