Rahul Ranjan

Customer Success:

• Worked on two products: Hire from Scaler (discontinued) and Recruiterbit (ongoing).
• Managed around 50 accounts, end-to-end delivery post-sales, right from onboarding, product demos, to value realization.
• Created complex dashboards on Google Sheets to track accounts, bucketing, allocation, health, and outcomes.

Product and GTM Strategies:

• Collaborated with the product team to help them define the product roadmap.
• Defined and ran the overall process using Google tools over a period of time. Once tested, replicate the same into the product.
• Successfully ran GTM strategies and campaigns for feature adoption using tools: Webengage, Mixpanel, Gupshup.

Project Management and Operations:

• Part of the strategy team to expand sales and placement of the scaler learners, examples being collaborating with recruitment agencies, deployment agencies, identifying and helping foreign startups build their India team, organising events with tech leaders, etc.
• Learning and development - Created a learning module for over 80 employees who were part of the recruitment team, and trained them on the internal product, problem-solving, Excel, recruitment, and communication with enterprise.

• Product Overview - Glider is a tech assessment platform that includes auto screening, auto assessment, live coding, and live interviews.
• Lead a team of five members who were responsible for customer success, candidate support.ort
• Administered remote campus testing for around 40,000 candidates for a Fortune 50 company, which led to multiple changes in the platform, proctoring, and assessment strategy.
• Responsible for end-to-end delivery of the Enterprise accounts.
• Responsible for customer onboarding, product demos, tracking NPS, CSAT, and engaging with detractors.
• I built a model to quantify the health score of the customers further.
• Responsible for ensuring SLA compliance.
• Work closely with the engineering team to identify product issues and enhancements required, based on the customer's needs.
• Maintaining the knowledge base of the platform, which includes articles and embedded videos.

• Helped clients with recruitment strategy, process design, execution, delivery, analytics, and reporting.
• Supervised a team of 25 for a pan-India online assessment for one of the largest pharma companies.
• I built a tool using VBA to reduce and catch fraudulent candidates by 70%.
• Managed end-to-end delivery of campus tests in more than 100 colleges across India.
• Built automated reports for clients using VBA that reduced the report generation time by 80%.
• Created a diagnostic aptitude test that has been taken by more than a hundred thousand candidates.
• Ran conceptualized a campaign for engineering colleges in the South. The aim was twofold: hiring and maximizing the database. Registered around 10,000 new candidates, 10% of whom took the test, bringing in additional revenue.