RAHUL RAUTHAN
Kotdwara,UT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Customer oriented individual with experience in service industry. Good interpersonal communication skills with focus on guest satisfaction while interacting with them.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Waiter
AZAMARA CRUISES (V.SHIPS)
10.2022 - Current
- The Azamara cruises are premier service cruise line, and a fleet of 4 boutique ships.
- Finished my contract recently on April 2024. I was working on Azamara Onward and did world cruise which was totally new experience for me in which I learned about different cultures and themes which was set up by us for example - french polynesian theme, Peru theme, Panama theme, New zealand theme and many more.
- I worked in Azamara Pursuit cruise as it was my 1st time with smaller ship class thus it was challenging and also full of new learnings for me.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- I worked in each and every outlets of the Food & Beverage department, starting from buffet, In Room Dining, Main Dining Restaurant, Specialty Restaurant Runner and was also the part of Set-up team
- I was also awarded with Employee of the month for the front of the house for my dedication towards my work & positive attitude towards my colleagues in the fleet
- Each and every outlet was served with specialized detailed oriented service which was one of the unique aspect of the Azamara and also a new learning for me
- White night party was a unique theme party of Azamara and a new learning skill for me as it was done in an open deck hence all the set up part of sitting area and buffet set up was taken care by the set up team along with help of the other restaurant colleagues
- Azamara Pursuit sailed along during my contract period from southern Europe, Brazil season, Antarctica cruise and Turkey
- During my contract and Brazilian season I came through a new Health inspection Authority which was ANVISA.
Assistant Waiter
MSC CRUISES
01.2018 - 01.2022
- Worked in MSC SINFONIA (SOUTHERN EUROPE), MSC SEASIDE (U.S.A & CARRIBEAN), MSC MERVIGLIA (U.S.A AND CARRIBEAN).
- Having good knowledge of U.S.A sanitization and hygiene, rules and regulations (U.S.P.H) according to food and beverage department Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Always along with my partner made sure we entertained our guest by making them comfortable with us, such as by making our guests birthday, anniversary etc.
- Memorable by singing, dancing and many more fun activities which was always encouraged and thoroughly enjoyed by the guest.
Food & Beverage Associate
Oberoi Hotels & Resorts
01.2015 - 01.2018
- Trident Hotels falls under the aegis of The Oberoi Group The Oberoi Group has presence in seven countries under the luxury 'Oberoi' and five-star 'Trident' brand.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
B.Sc. in Hospitality -
Institute of Hotel Management and Catering Technology and Applied Nutrition
Class 12th -
D.A.V PUBLIC SCHOOL
Kotdwara, UTTRAKHANDSkills
- Team oriented & flexible in nature
- Optimistic thought individual with friendly and always ready to help nature
- Adaptive attitude individual with hard and smart working techniques around the work area
- Love to interact with everyone and always humble and respectful to each and every individual
- Effective Communication as it help me to build good relation with my guest and among my team
- Adaptability under pressure
- Good relations management skills
Accomplishments
- Consistently rated with Level 3 in customer surveys regarding server friendliness, promptness and attentiveness.
- Also awarded with Employee of the month for my dedication towards my work, guests, and among my colleagues.
- Supervised In room dining.
- Supervised set up team which was responsible for setting up of different events in the ship.
Certification
- Certified with ServSafe Alcohol Cruise Line Certificate.
- All valid STCW courses certificate.
- US C1/D visa approved.
- CDC Approved.
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
HOBBIES
1) Interacting with people and exploring the new cultures and places.
2) Trekking and exploring the mountains.
Timeline
Assistant Waiter
AZAMARA CRUISES (V.SHIPS)
10.2022 - Current
Assistant Waiter
MSC CRUISES
01.2018 - 01.2022
Food & Beverage Associate
Oberoi Hotels & Resorts
01.2015 - 01.2018
B.Sc. in Hospitality -
Institute of Hotel Management and Catering Technology and Applied Nutrition
Class 12th -
D.A.V PUBLIC SCHOOL
- Certified with ServSafe Alcohol Cruise Line Certificate.
- All valid STCW courses certificate.
- US C1/D visa approved.
- CDC Approved.
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