RAHUL RAVEENDRAN
Thrissur
Summary
Organized Team leader with 2.7 years of experience in Ocean Freight Pricing and customer service with Consolidated Shipping Services LLC. Specialized in handling Sea Freight, LCL, FCL and DG shipments.
Overview
7
7
years of professional experience
Work History
Team Leader
Consolidated Shipping Services L.L.C
01.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction by closely monitoring service quality standards and addressing any issues promptly.
- Pro-active customer handling with timely renewal of rates and followup for repeated business.
- Monitoring enquiry flow and respond to all relative ocean freight pricing request in a timely manner and follow up for potential business.
- Effectively identify , communicate & voice customer's needs by actively engaging with internal teams (Sales team,Customer service, operations, Finance, Management etc.) to resolve challenges, improve product offering & increase customer satisfactions.
Sales Coordinator - NVOCC
Consolidated Shipping Services L.L.C
11.2021 - 12.2023
- Functioned as a key contact for managing and responding to all relative ocean import LCL/ Transshipment pricing request in a timely manner.
- Negotiating rates with agent to get the best cost and shortest route.
- Prepares and maintain daily report of shipment enquires and confirmed shipments to identify areas of improvements.
- Regular follow up on pending quotes .
- Communication with agents for booking confirmation, pick-up and sailing details and forward updates to client on daily basis with booking status.
- Follow up for draft BLs, docs and original invoice.
- Tracking and follow up on shipments status, departure and arrivals.
- Sending arrival notice to client prior ETA.
- Coordinating with operations for clearance & delivery, insurance, delivery order and invoice.
Accountant
Smartwebin
02.2017 - 02.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Provided journal entries and performed accounting on accrual basis.
- Compiled general ledger entries on short schedule with 100% accuracy.
Education
MBA - HR & Finance
MES College Of Engineering
Malappuram, IndiaMCOM -
Indira Gandhi National Open University
Thrissur, IndiaB.COM - Finance
Sree Vyasa NSS College
Thrissur, IndiaSkills
- Team Leadership
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Negotiation skills
- Interpersonal skills
https://shorturl.at/n8lXc
ACADEMIC PROJECTS
A study on Emotional Intelligence & Occupational Stress with respect to the sales employees of BRD Car World, Thrissur
REFERENCE
Fida Asghar - General Manager NVOCC , CSS Dubai
fida@cssdubai,com | +971 505521418
Ranjith Haridas - Sales Manager , CSS Dubai
ranjitharidas@cssdubai.com | +971 556578807
Timeline
Team Leader
Consolidated Shipping Services L.L.C
01.2024 - Current
Sales Coordinator - NVOCC
Consolidated Shipping Services L.L.C
11.2021 - 12.2023
Accountant
Smartwebin
02.2017 - 02.2018
MBA - HR & Finance
MES College Of Engineering
MCOM -
Indira Gandhi National Open University
B.COM - Finance
Sree Vyasa NSS College
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