RAHUL RAVINDRA PHATAK
IT Administrator
Dombivli
Summary
To seek a challenging position in a professionally managed organization where I can contribute to its success and growth by utilizing my skills and experience and in turn enhance my professional and personal skills.
Overview
25
25
years of professional experience
6031
6031
years of post-secondary education
3
3
Languages
Work History
Administrator IT - Infra
GEP Solution Pvt Ltd
11.2021 - Current
- Handling the Help Desk Ticketing Tool System (ManageEngine).
- Knowledge of Cisco Meraki.
- IP Allow and Block.
- Create and manage firewall rules in Meraki as per the business requirements.
- Create a new Wi-Fi SSID for our office network, as per the requirement.
- A basic understanding of Meraki switch configuration.
- Knowledge of Cisco Umbrella.
- Create DNS-based policies under the umbrella (User Policy, Management Policy, etc.).
- Knowledge of VoIP.
- Create new extensions and queues as per business requirements.
- Map user extensions into the respective queues, as per the specified requirements.
- Installation, Maintenance, and Troubleshooting of Desktops and Laptops.
- Basis Configuration and Preparation of Mac.
- Create and manage Active Directory groups, distribution lists, security groups, new user account creation, and user account-related activities.
- Hands-on experience with O365 licensing (license assignment/removal of E5, MS Visio, MS Project, etc.), group creations, and user ID creations.
- L1 support for Azure to the business users.
- Installation, troubleshooting, and resolving Visual Studio 17-19, SQL 17, Azure Service Fabric, etc.
- Basic Configuration of SIP and Skype Phones.
- Knowledge of VC testing and connecting with all other locations (U.S., U.K., Hyderabad, etc.).
- Blue Jeans, Skype, Webex, and MS Teams video meeting active assistance.
- Daily testing of audio and video conference setup.
- Office 365 installation and troubleshooting of email-related issues.
- Configuring OneDrive, SharePoint, and troubleshooting.
- Resolving critical network and Internet-related problems by coordinating with the Network and IT Security team.
- Resolving all hardware issues by interacting with related vendors.
- Remote software installation, troubleshooting, and resolving issues by taking control of the user systems using Skype, MS Teams, LANDesk, and TeamViewer.
- Installing and configuring internal and client VPNs.
- Log a call with Dell for a warranty or out-of-warranty desktops and laptops for hardware issues.
- Set up new workstations for users with proper cables, equipment, and software.
- Installed new hardware and software to meet system specifications and user needs.
L1 Desktop Support Engineer
Konverge Technology Pvt Ltd
04.2017 - 11.2021
- Provided first-class PC support, using an outstanding working knowledge of various Windows and Microsoft Office applications.
- Coordinated and oversaw user account creation, monitoring, and maintenance, access levels, and permissions in line with security procedures and delegations.
- Handling the Help Desk Ticketing Tool System (ManageEngine).
- Installation, Maintenance, and Troubleshooting of Desktops and Laptops.
- Basis Configuration and Preparation of Mac.
- Create and manage Active Directory groups, distribution lists, security groups, new user account creation, and user account-related activities.
- Installation, troubleshooting, and resolving Visual Studio 15 - 17, SQL 2017, and Azure Service Fabric, etc.
- Basic Configuration of SIP and Skype Phones.
- VC Testing and connecting with all other locations (US, UK, Shanghai, Hyderabad, etc.).
- Blue Jeans, Skype, MS Teams, and WebEx video meeting active assistance.
- Daily testing of audio and video conference setup.
- Office 365 installation and troubleshooting of email-related issues.
- Configuring OneDrive, SharePoint, and troubleshooting.
- Resolving critical network and Internet-related problems by coordinating with the Network and IT Security team.
- Resolving all hardware issues by interacting with related vendors.
- Remote software installation, troubleshooting, and resolving issues by taking control of the user systems using Skype, MS Teams, LANDesk, and TeamViewer.
- Installing and configuring internal and client VPNs.
- Log a call with Dell for warranty or out-of-warranty hardware issues.
Sr. EDP Executive
Autoriders International Ltd
08.2000 - 04.2017
- Assembling, Installation, Maintenance & Troubleshooting of Desktops & Laptops.
- Detecting and Resolving critical Hardware failure.
- Installation and troubleshooting of third-party Software like MS Applications, Flash, Adobe Suite, Corel Suite, etc.
- Installation of various Operating systems like Windows 9x, Windows 2000 Server, Windows 2003 Server, Windows XP, Windows 7.
- Familiar with Windows 2003 Domain and workgroup environment with TCP/IP as the core transport protocol.
- Configuring and Maintaining Local Area Networks.
- Managing Network Resources like Files and Folders, Printers, etc.
- Resolving computer network & Internet-related problems of users by co-coordinating with IT-SSG, IT-Network & IT-Security team.
- Deployment of new release Microsoft & other software patches & service packs.
- Monitoring the progress of third-party maintenance contract suppliers.
- Ensuring that support calls are logged and handled effectively and efficiently.
- Ensure adequate antivirus protection & solutions are maintained and updated.
- Identify and recommend improvements for E-mail applications & Web-page development.
- Assist the HR department with the recruitment of staff, train them in the use of software, etc.
- Project handled: -
- Delhi Branch -150 User's Setup: - (Project completed within 15 Days).
- Bangalore Branch -100 User's Setup: - (Project completed within 10 Days).
Education
B-Com - Accounting
Yashwantrao Chavan Maharashtra Open University
Mumbai, India05-2019
Diploma in Computer Hardware & Networking Technology -
NTMS Training Institute
04-2000
No Degree - Win2000 Server
NTMS Training Institute
Dombivli 04.2001 - 01.2000
MCITP Certified - Microsoft Certified IT Professional
NTMS Training Institute
Dombivli05-2012
VMware Course -
Attari Classes
Kurla, Mumbai03-2014
Skills
- Microsoft Certified Professional NT 40
- Server
- Workstation
- Enterprises
- System Administration
- Technical Support
- Network Support and Management
- System Security (Antivirus installation and maintenance)
- Operating System (MS-DOS, WIN95&98, Windows XP, Windows7&8, Windows 10&11)
- Application installations
- Application support
- Exceptional telephone etiquette
- Knowledgeable in Mac systems
- Troubleshooting proficiency
- Technical issues analysis
- SQL17 & Visual Studio 15-17-19 expert
- CCNA
Problem-solving
Technical support
Additional Information
- SPOT Recognition Award, 12/01/20
- SPOT Recognition Award, 03/01/21
- SPOT Recognition Award, 07/01/21
Timeline
Administrator IT - Infra
GEP Solution Pvt Ltd
11.2021 - Current
L1 Desktop Support Engineer
Konverge Technology Pvt Ltd
04.2017 - 11.2021
No Degree - Win2000 Server
NTMS Training Institute
04.2001 - 01.2000
Sr. EDP Executive
Autoriders International Ltd
08.2000 - 04.2017
B-Com - Accounting
Yashwantrao Chavan Maharashtra Open University
Diploma in Computer Hardware & Networking Technology -
NTMS Training Institute
MCITP Certified - Microsoft Certified IT Professional
NTMS Training Institute
VMware Course -
Attari Classes