RAHUL RAY
Patna
Summary
To work in a company where I can apply my skills to contribute in the improvement of company’s operations and profitability in the field of customer relations, marketing and general management and to gain experience especially in this area while professionally utilizing my knowledge and skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager / Customer Service Officer
Axis Bank Limited
Rafiganj
09.2021 - Current
- Handling Customer problems, Handling compliance, customer service(including day to day sales) and operations of branch.
- Supported the sales team in achieving targets by coordinating sales activities and facilitating communication between team members.
- Focus on business development across liabilities, assets and free to sustain and achieve growth in relationship value, revenue and improved customer satisfaction.
- Assisted in the development and implementation of sales strategies to attract new customers and retain existing ones.
- Maintained accurate records of sales data, including leads, opportunities, and customer profiling, using CRM software.
- Experience of handling cash operations of branch by ensuring timely closure of cash, cash reconciliation and reconciliation of vouchers
- On boarding NTB customers for high value current account, SME loans and other products
- Ensuring the transition of customers to digital platform through electronic payments solutions like CIB, Pay pro etc
Internship
Axis Bank Ltd.
Daudnagar
05.2021 - 08.2021
- Learning basics of banking and overall branch operations, Assisting supervisors in day to day branch operations, handling customer service desk and building relationship with customer to achieve sales goal.
- Assisted customers with their inquiries, concerns, and account management, ensuring high levels of satisfaction
- Provided personalized assistance to clients, resolving issues promptly and effectively.
Education
B.E. (MECHANICAL ENGINEERING) -
01.2018
A.I.S.S.C.E. -
01.2010
Matriculation -
01.2008
POST GRADUATE DIPLOMA IN BANKING SERVICES (PGDBS) -
Skills
- Analytical Skill
- Business Development
- Account Management
- Revenue Growth
- Customer Relationship Management
- Customer Profiling
- Risk Management
- Due Diligence
- Hubspot
- Technical Support
- Branch Operations
- Lead Generation
Certification
- Cleared NISM- Depositary operation certification examination on 04/23/21
- Cleared NISM- Mutual fund distributers certification examination on 02/16/21
Timeline
Assistant Manager / Customer Service Officer
Axis Bank Limited
09.2021 - Current
Internship
Axis Bank Ltd.
05.2021 - 08.2021
B.E. (MECHANICAL ENGINEERING) -
A.I.S.S.C.E. -
Matriculation -
POST GRADUATE DIPLOMA IN BANKING SERVICES (PGDBS) -
Similar Profiles
AKASH MARTURKARAKASH MARTURKAR
Relationship Officer at DEPUTED AT AXIS BANK LIMITED ( Quess Crop Limited)Relationship Officer at DEPUTED AT AXIS BANK LIMITED ( Quess Crop Limited)
Roopa Rani KRoopa Rani K
Deputy Manager at Axis Bank LimitedDeputy Manager at Axis Bank Limited
Sagar MalikSagar Malik
Area Credit Manager-LAP & WC at Axis Bank LimitedArea Credit Manager-LAP & WC at Axis Bank Limited
Vishnu KattaVishnu Katta
SM/AVP at Axis Bank LimitedSM/AVP at Axis Bank Limited
TARIQUE AHMADTARIQUE AHMAD
Branch Product Head, Wire at Havells India LtdBranch Product Head, Wire at Havells India Ltd