Rahul Ray
New delhi
Summary
Dynamic Technical Lead Analyst with a proven track record at Mahindra Comviva, excelling in project management and operational excellence. Expert in SQL and application troubleshooting, I consistently exceeded service success KPIs by 15%, driving high-quality product launches and fostering cross-functional collaboration to deliver innovative solutions.
Overview
4
4
years of professional experience
Work History
Technical Lead Analyst
Mahindra Comviva
Gurugram
06.2021 - Current
- As a Project Engineer at Mahindra Comviva, I was responsible for overseeing and managing project activities, ensuring timely and efficient completion
- Collaborated with cross-functional teams to handle change management effectively and deliver high-quality, first-time-right solutions
- Analyzing & troubleshooting issues related to the Application and Database, such as monitoring the database performance and efficiency, updation/modification as per requirement
- Ensuring the closure of cases within defined SLA and maintaining the aforementioned ticketing tools
- Analyzing and supporting the services, patch deployment for upgradation of application etc
- And coordination with Product development (L3) team for the same
- Recommended and implemented upgrades to hardware and software to ensure systems remained current and secure.
Onsite Sr. Project Engineer at Airtel Seychelles
Mahindra Comviva
Victoria
04.2023 - 10.2024
- Developed solution-oriented strategies to achieve on-time and First-Time-Right (FTR) product launches.
- Managed end-to-end delivery of recharge products within established timeframes.
- Conducted incident investigations, diagnosing and resolving issues efficiently.
- Oversaw server infrastructure and data center operations across multiple platforms, ensuring operational excellence.
- Handled recharge, SMS, and wallet transactions, addressing reported failures and fraud cases.
- Analyzed service performance and deployed patches for application upgrades.
- Coordinated with Product Development (L3) team to implement enhancements.
- Exceeded service success KPIs by 10% to 15%.
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Interacted with clients to interpret needs and requirements.
- Managed multiple projects simultaneously while meeting deadlines and budget constraints.
Education
Bachelor of Science - Computer Science and Engineering
IMS Ghaziabad Engineering College
Delhi08.2020
12th - Science
SVVMV
04-2016
Skills
- SQL
- LINUX/UNIX
- PowerBI
- HTML
- USSD
- PYTHON
- SMSC(SMS and OTP transactions)
- VMware/AWS
- EXCEL
- JavaScript
- Project management
- SS7 Protocol
- Ticketing tool(JIRA/COMPASS)
- Application troubleshooting
Websites
Accomplishments
- Lead Project Certificate Boost Engagement, Airtel Seychelles provided his live customer centric certificate for their multiple product launches on time, which results in increase of customer engagement.
Timeline
Onsite Sr. Project Engineer at Airtel Seychelles
Mahindra Comviva
04.2023 - 10.2024
Technical Lead Analyst
Mahindra Comviva
06.2021 - Current
Bachelor of Science - Computer Science and Engineering
IMS Ghaziabad Engineering College
12th - Science
SVVMV
Similar Profiles
Manan TanejaManan Taneja
IT Procurement at Mahindra ComvivaIT Procurement at Mahindra Comviva
Abhishek TiwariAbhishek Tiwari
Business Analyst - Senior Manager at Mahindra ComvivaBusiness Analyst - Senior Manager at Mahindra Comviva
Diksha SahjwaniDiksha Sahjwani
Program Manager, Product Owner (Enterprise Exp) at Mahindra Comviva TechnologiesProgram Manager, Product Owner (Enterprise Exp) at Mahindra Comviva Technologies