Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
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Rahul Roy

Rahul Roy

Bhadrakali

Summary

Dynamic Collection Manager with proven success at Kotak Mahindra Prime, enhancing collections efficiency through strategic process improvements. Skilled in relationship building and negotiation, I consistently inspire teams to exceed targets, leveraging my expertise in debt recovery strategies and Excel proficiency to drive performance and achieve outstanding results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Collection Manager

KOTAK MAHINDRA PRIME
Kolkata
09.2024 - Current
  • Resolved discrepancies in customer accounts through thorough research and effective communication.
  • Generated detailed reports on collection activities, emphasizing key performance indicators and areas for improvement.
  • Implemented strategic plans to enhance collections efficiency across operations.
  • Engaged customers regarding overdue payments, discussing settlement options for outstanding balances.
  • Oversaw collection activities for two-wheeler products in East zone, from Bkt-1 to Vintage.
  • Coordinated with major agencies to ensure targeted planning and achievement of collection goals.
  • Analyzed performance metrics to refine collections strategies and drive improvements.
  • Utilized skip tracing techniques to locate hard-to-find debtors.

Team Leader (Collection)

ENLIST MANAGEMENT CONSULTANTS PRIVATE LTD (BPO)
Kolkata
07.2023 - 07.2024
  • Managed a large team focused on late debt collections and customer relations.
  • Redesigned workflows to enhance efficiency and maximize recovery rates.
  • Implemented targeted incentive plans for recovery agents to boost performance.
  • Communicated organizational mission, vision, and values to inspire team motivation.

SME (Collection)

ENLIST MANAGEMENT CONSULTANTS PRIVATE LTD (BPO)
Kolkata
12.2022 - 06.2023
  • Resolved team member payment issues and processed corrections efficiently.
  • Guided team members on customer follow-up procedures to ensure compliance with code of conduct.
  • Compiled annual data to assess target achievement and performance metrics.

Customer Relationship Officer (Collection)

ENLIST MANAGEMENT CONSULTANTS PRIVATE LTD (BPO)
Kolkata
12.2021 - 11.2022
  • Collected payments from customers while providing guidance on banking terms.
  • Conducted daily follow-ups with customers to ensure timely payment collection.
  • Achieved daily targets set by management through effective customer engagement.

Education

B.COM (GEN) -

RAJA PEARY MOHAN COLLEG
Kolkata
01.2019

HIGHER SECONDARY -

BHADRAKALI HIGH SCHOOL
Kolkata
01.2015

SECONDARY -

KOTRUNG BHUPENDRA SMRITI VIDYALAYA
Kolkata
01.2013

Skills

  • Learning and Excel proficiency
  • Communication skills
  • Positive attitude
  • Team management
  • Relationship building
  • Basic computer skills
  • Vendor management
  • Negotiation skills
  • Active listening
  • Dialer management
  • Billing expertise
  • Time management
  • Debt recovery strategies
  • Process improvement
  • Collections management
  • Portfolio oversight

Personal Information

  • Father's Name: Amal Roy
  • Date of Birth: 09/30/95
  • Nationality: Indian
  • Marital Status: Unmarried

Certification

  • Debt Recovery Agent

Timeline

Collection Manager

KOTAK MAHINDRA PRIME
09.2024 - Current

Team Leader (Collection)

ENLIST MANAGEMENT CONSULTANTS PRIVATE LTD (BPO)
07.2023 - 07.2024

SME (Collection)

ENLIST MANAGEMENT CONSULTANTS PRIVATE LTD (BPO)
12.2022 - 06.2023

Customer Relationship Officer (Collection)

ENLIST MANAGEMENT CONSULTANTS PRIVATE LTD (BPO)
12.2021 - 11.2022

B.COM (GEN) -

RAJA PEARY MOHAN COLLEG

HIGHER SECONDARY -

BHADRAKALI HIGH SCHOOL

SECONDARY -

KOTRUNG BHUPENDRA SMRITI VIDYALAYA

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Rahul Roy