Rahul Sardhara
Data Analyst
Ahmedabad
Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. Seeking a challenging and rewarding opportunity in a progressive organization that can utilize my expertise and competencies to the optimum level where I can explore myself as an asset to the organization.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Deputy Manager
GTPL Broadband Pvt Ltd
9 2019 - Current
- Generate daily and monthly MIS reports, analyze cases
- Upload data on tools and extract after backend processing
- Prepare reports on Excel using various tools and formulas
- Send reports to technical head daily and as needed
- Maintain admin-related activity reports for office optimization to reduce OPEX
- Generate reports through pivot tables and charts
- Advance planning for resource mobilization and manpower deployment for challenging tasks
- Vendor alignment for task completion
- Oversee team activities including complaints, installation, recovery, splicing, material consumption as per technical head's requirements (KPI)
- Maintain overall operations (Rest of Gujarat)
- Data analysis
- Handle appellate, TRAI, nodal escalation.
Senior Executive
Tata Tele Services Limited (MBS)
05.2018 - 07.2019
- Post-pay wireline CRM management
- Service assurance for technical and non-technical complaints, assign and resolve SLA
- Retention and collection for wireline base
- Bill dispute resolution and collection
- Coordinate with agencies for timely closures
- Periodic visits for disputed cases with network engineers
- Organize service camps for wireline connections
- Conduct timely audits of agencies and CC calls
- Coordinate with sales team for lead generation
- Knowledge of fiber optics and copper media connectivity
- Conduct FE field audits
- CAF logging
- Generate PR/PO
- MIS activities
- Handle walk-in customers
- Data management
- Handle MD escalation and appellate escalation
- Ensure customer service and satisfaction.
Executive
Network Solution Pvt Ltd
07.2015 - 03.2018
- Work on CRM systems
- Manage technical complaints and troubleshooting
- Oversee installation and backend operations
- Ensure TAT closure for technical complaints
- Supervise field team (35 field engineers)
- Conduct MIS activities.
Engineer, Quality and Assurance
Shah Electronics Pvt Ltd
06.2014 - 07.2015
- Quality checking of small transformers and semiconductors
- Handle light divisions (domes, street lights, house lights)
- RF instrument signal testing (AC, DC connector)
- Circuit mounting and soldering
- Hardware mounting in RF instruments.
Education
Bachelor of Engineering in Electronics & Communication Engineering -
Government Engineering College, Bhuj
Bhuj 06.2009 - 05.2014
Science Stream -
Kakani Forward High School, Amreli
Amreli 03.2007 - 05.2009
Science Stream -
Nutan High School, Amreli
Amreli 03.2005 - 05.2007
Skills
- Customer Service and Assurance
- Technical Coordination
- Project Management
- Vendor Management
- Service Delivery
- Call Center Audit MIS
- Data Analysis
- Team Leadership
- Communication
- Networking
- Ethical Hacking
- Advanced Excel
- MySQL Workbench
- Python Programming
- Planning
Websites
Certification
Certified Information Security and Ethical Hacking (CISEH), 11/01/20, 02/01/21, Profound knowledge of networking security, ethical hacking, and cybersecurity networking, Practical experience with Metasploit framework and social engineering, Conducted CTF exercises on Windows and Kali Linux, Expertise in vulnerability assessment, network scanning, SQL injection, Proficient with tools like John the Ripper, Wireshark, Metasploit, SQLMap, Hydra
About
33, Reading, Traveling
Timeline
Senior Executive
Tata Tele Services Limited (MBS)
05.2018 - 07.2019
Executive
Network Solution Pvt Ltd
07.2015 - 03.2018
Engineer, Quality and Assurance
Shah Electronics Pvt Ltd
06.2014 - 07.2015
Bachelor of Engineering in Electronics & Communication Engineering -
Government Engineering College, Bhuj
06.2009 - 05.2014
Science Stream -
Kakani Forward High School, Amreli
03.2007 - 05.2009
Science Stream -
Nutan High School, Amreli
03.2005 - 05.2007
Deputy Manager
GTPL Broadband Pvt Ltd
9 2019 - Current
Certified Information Security and Ethical Hacking (CISEH), 11/01/20, 02/01/21, Profound knowledge of networking security, ethical hacking, and cybersecurity networking, Practical experience with Metasploit framework and social engineering, Conducted CTF exercises on Windows and Kali Linux, Expertise in vulnerability assessment, network scanning, SQL injection, Proficient with tools like John the Ripper, Wireshark, Metasploit, SQLMap, Hydra
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