Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Rahul V Shah

Fintech Professional
Bengaluru
Rahul V Shah

Summary

Empathetic Technical Support Associate with over 4 years of experience at 2 organizations, specializing in multi-channel customer interaction, cloud troubleshooting, billing inquiry resolution, and account management. Recognized for maintaining a 95% customer satisfaction rating and exceeding ticket resolution targets. Adept in ServiceNow, Salesforce, and major CRM/ticketing platforms. Committed to problem-solving, knowledge sharing, and customer success in fast-paced environments.

Overview

5
years of professional experience
2
Certifications
7
Languages
4
years of post-secondary education

Work History

Amazon Web Services

Technical CS Associate
03.2024 - Current

Job overview

  • Delivered expert support to over 150 AWS customers weekly via call, chat, and email, achieving 97% satisfaction and 98.6% SLA compliance.
  • Facilitated account activations, reinstatements, and service quota increases for both SMB and enterprise clients.
  • Leveraged ticketing systems to manage, document, and prioritize service requests, ensuring swift resolution.
  • Collaborated with Product and Engineering teams to escalate and address recurring or novel technical challenges.

Northern Trust

Analyst II - Accounts Payable
08.2021 - 03.2024

Job overview

  • Handled processing for over 1000 vendor invoices monthly, achieving a 98.9% accuracy rate, and preventing late fees.
  • Developed a standardized checklist that shortened the AP monthly close by 3 business days.
  • Supported the implementation of ERP automation (Coupa), leading to a 30% increase in overall efficiency.
  • Maintained vendor relations, resolved payment disputes, and ensured compliance with SoX and GAAP standards.

Groww (Investment Platform)

Customer Success Specialist
01.2021 - 08.2021

Job overview

  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs regarding stocks and mutual funds.
  • Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
  • Recognized as one of the top performers, consistently meeting or exceeding key performance metrics for the department.
  • Supported cross-team with preparations of SOPs and blurbs for standardizing the process.

Education

Kristu Jayanti College (Autonomous)
Bengaluru

BBA from Finance And Tech
2017 - 2020 (3 education.years_Label)

University Overview

  • Final Grade: 83%

Sri Bhagwan Mahaveer Jain College
K.G.F

High School Diploma
06.2016 - 04.2017

University Overview

  • Final Grade: 71%

Skills

MS office

Computer skills

Problem-solving abilities

Time management

Customer service

New hire training

Teamwork and collaboration

Software

Coupa

Amazon Web Services

MS Office

Oracle P2P

Tally ERP

Certification

AWS Cloud Computing Practitioner

Timeline

Technical CS Associate
Amazon Web Services
03.2024 - Current
Analyst II - Accounts Payable
Northern Trust
08.2021 - 03.2024
Customer Success Specialist
Groww (Investment Platform)
01.2021 - 08.2021
Kristu Jayanti College (Autonomous)
BBA from Finance And Tech
2017 - 2020 (3 education.years_Label)
Sri Bhagwan Mahaveer Jain College
High School Diploma
06.2016 - 04.2017

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