Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Rahul V Shah

Fintech Professional
Bengaluru
Rahul V Shah

Summary

Empathetic Technical Support Associate with over 4 years of experience at 2 organizations, specializing in multi-channel customer interaction, cloud troubleshooting, billing inquiry resolution, and account management. Recognized for maintaining a 95% customer satisfaction rating and exceeding ticket resolution targets. Adept in ServiceNow, Salesforce, and major CRM/ticketing platforms. Committed to problem-solving, knowledge sharing, and customer success in fast-paced environments.

Overview

5
years of professional experience
2
Certifications
7
Languages

Work History

Amazon Web Services

Technical CS Associate
03.2024 - Current

Job overview

  • Delivered expert support to over 150 AWS customers weekly via call, chat, and email, achieving 97% satisfaction and 98.6% SLA compliance.
  • Facilitated account activations, reinstatements, and service quota increases for both SMB and enterprise clients.
  • Leveraged ticketing systems to manage, document, and prioritize service requests, ensuring swift resolution.
  • Collaborated with Product and Engineering teams to escalate and address recurring or novel technical challenges.


Northern Trust

Analyst II - Accounts Payable
08.2021 - 03.2024

Job overview

  • Handled processing for over 1000 vendor invoices monthly, achieving a 98.9% accuracy rate, and preventing late fees.
  • Developed a standardized checklist that shortened the AP monthly close by 3 business days.
  • Supported the implementation of ERP automation (Coupa), leading to a 30% increase in overall efficiency.
  • Maintained vendor relations, resolved payment disputes, and ensured compliance with SoX and GAAP standards.


Groww (Investment Platform)

Customer Success Specialist
01.2021 - 08.2021

Job overview

  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs regarding stocks and mutual funds.
  • Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
  • Recognized as one of the top performers, consistently meeting or exceeding key performance metrics for the department.
  • Supported cross-team with preparations of SOPs and blurbs for standardizing the process.

Education

Kristu Jayanti College (Autonomous)
Bengaluru

BBA from Finance And Tech
04.2001

University Overview

  • Final Grade: 83%

Sri Bhagwan Mahaveer Jain College
K.G.F

High School Diploma
04.2001

University Overview

  • Final Grade: 71%

Skills

MS office

Software

Coupa

Amazon Web Services

MS Office

Oracle P2P

Tally ERP

Certification

AWS Cloud Computing Practitioner

Timeline

Technical CS Associate
Amazon Web Services
03.2024 - Current
Analyst II - Accounts Payable
Northern Trust
08.2021 - 03.2024
Customer Success Specialist
Groww (Investment Platform)
01.2021 - 08.2021
Kristu Jayanti College (Autonomous)
BBA from Finance And Tech
04.2001
Sri Bhagwan Mahaveer Jain College
High School Diploma
04.2001

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Rahul V ShahFintech Professional