Hi, I’m
RAHUL SHARMA
Training & Quality Manager
Noida
Summary
Results-driven training and quality manager with a strong focus on team collaboration and achieving exceptional results. Skilled in developing and implementing comprehensive training programs, establishing effective quality assurance processes, and defining performance metrics to drive continuous improvement. Seasoned sales professional with a solid background in successfully managing high-performing sales teams and consistently driving revenue growth. Renowned for unwavering commitment to team collaboration and delivering outstanding results, possesses a reliable and adaptable approach to meet the ever-changing demands of the market. Proficient in strategic planning, client relationship management, and sales strategy development, ensures success and fosters growth in highly competitive environments.
Overview
8
years of professional experience
16
years of post-secondary education
Work History
Highlands Info Tech Pvt. Ltd.Noida
SALES, TRAINING AND QUALITY MANAGER
04.2023 - Current
Job overview
- Assess performance of Quality Analysts and Trainers
- Implement training and quality assurance programs
- Managing training budget
- Designing leadership development programs
- Setup pilot sales operations
- Managed senior-level personnel working in marketing and sales capacities.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Highlands Info Tech Pvt. Ltd.Noida
PRODUCT & PROCESS TRAINER
10.2020 - 03.2023
Job overview
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Negotiated with the clients to meet service delivery standards and deliver training in accordance
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Designed the learning and development courses for the sales team, quality assurance team and the technical support team
- Collaborated with cross-functional teams for seamless integration of new processes and systems.
- Managed the LMS (Learning Management System) to keep the course content updated as per the requirements of the dynamic process
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Conducting TTT (Train-The-Trainer) sessions for the mentors
- Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.
- Managed training to maintain the quality of the training across all the departments as per the recognized standards
- Developed comprehensive training materials, resulting in improved overall performance among trainees.
- Identified skill gaps within the workforce and developed targeted training programs to address these challenges.
- Leveraged industry best practices when developing curriculum content, ensuring that employees remained up-to-date on key trends.
- Implemented continuous improvement initiatives to optimize process efficiency and effectiveness.
TeleperformanceJaipur
TRAINER
10.2018 - 10.2020
Job overview
- Monitor, evaluate or record training activities or program effectiveness
- Offer specific training programs to help new hires maintain or improve job skills
- Assess training needs through surveys, interviews with employees, focus groups, customer survey analysis, Quality analysis
- Develop alternative training methods if expected improvements are not seen
- Organize and develop, training procedure manuals, guides and course materials such as handouts and visual materials
- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos or lectures
- Evaluate training materials prepared by instructors, such as outlines, text or handouts
- Design, plan, organize and direct orientation and training for employees
- Schedule training based on availability of classrooms, equipment or instructors
- Coordinate recruitment and placement of training program participants
- Attend meetings or seminars to obtain information for use in training programs or to inform management of training program
- Negotiate with the clients to meet service delivery standards and deliver training in accordance
TeleperformanceJaipur
TECHNICAL SUPPORT EXECUTIVE
11.2017 - 10.2018
Job overview
- Expert in handling customer interactions
- Chosen Employee of the Month for outstanding performance
- No
- 1 stack rank for consecutive 3 months
- Highest customer satisfaction survey achiever on production floor
- JUMP Certified Team Leader
Shah Technical ConsultantsJaipur
CIVIL ENGINEER
11.2016 - 05.2017
Job overview
- Worked as Junior Engineer
- Designed sewerage plants in Banswara
Education
MANIPAL UNIVERSITYJaipur, Rajasthan
B.Tech from Civil Engineering
08.2012 - 07.2016
ST.XAVIER'S SEN. SEC. SCHOOLJaipur, Rajasthan
High school or equivalent
03.2000 - 03.2012
Skills
Sales Metrics Evaluation
Timeline
SALES, TRAINING AND QUALITY MANAGER
Highlands Info Tech Pvt. Ltd.
04.2023 - Current
PRODUCT & PROCESS TRAINER
Highlands Info Tech Pvt. Ltd.
10.2020 - 03.2023
TRAINER
Teleperformance
10.2018 - 10.2020
TECHNICAL SUPPORT EXECUTIVE
Teleperformance
11.2017 - 10.2018
CIVIL ENGINEER
Shah Technical Consultants
11.2016 - 05.2017
MANIPAL UNIVERSITY
B.Tech from Civil Engineering
08.2012 - 07.2016
ST.XAVIER'S SEN. SEC. SCHOOL
High school or equivalent
03.2000 - 03.2012
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