Playing Cricket and Listening Hindi Songs
Rahul Sharma
Senior Lead | AWS | Azure | Cloud Computing | Scalable Infrastructure | Enterprise IT | Managed IT Services | MCSE | VMWARE & VMware Aria | Performance And Capacity Management | Cost Optimization | System Administrator | Dashboard Reporting/Performance Analysis
Hyderabad,Telangana
Summary
IT specialist with 18 years of extensive practical experience, providing Technical Support and Customer Service functions using various IT platforms and roles starting from Desktop Support Engineer,Executive IT, Data Services Engineer ,System administrator,Senior System Administrator,SME to Senior Lead, Systems Management.
Active involvement with major projects has contributed to strong analytical, optimistic, responsive, flexible and enthusiastic approach to set and achieve targeted goals has been the main objective and strength.
Overview
18
18
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Senior Lead, Systems Management
Kyndryl Solutions Pvt limited
Hyderabad
09.2021 - Current
- Performed the component level capacity management to achieve the service level and business level capacity management.
- Capacity scrutiny for AWS resources to achieve cost optimization and rightsizing to balance the resource capacity.
- Investigation of utilization data for Midrange servers, looking for resource with high utilization issues for CPU, Memory, and Disk metrics.
- Manage the governance process with various platform and application owners to fix the highly utilized compute Red Servers based on threshold.
- Perform over-utilized and underutilized server's capacity management to optimize the performance.
- Analysis of the compute utilization data based on the various tools like SRM and vROps.
- Breakdown of process level metrics for servers and provide recommendations for their optimal utilization.
- Analysis of capacity measures and forecasting based on compute utilization data.
- Performed audits to ensure availability of data and report missing data to the respective teams.
- Produce dashboards and exception reports to the client as per defined timelines.
- Deliver Forecast capacity needs to be based on historical data and future demand.
- Track and document the usage of physical IT resources and provide the information to the client for the client's use in determining future capacity requirements.
- Recommend corrective actions to resolve capacity problems and prevent possible future incidents.
- Perform business workload forecasting and correlation between business metrics and component resource usage.
- Scrutiny of the repetitive performance and capacity incidents to identify the root cause to avoid the same in the future.
Systems Management Specialist (SME)
IBM India Pvt.Ltd
Hyderabad
09.2019 - 08.2021
- Monitor, analyze and optimize the performance and capacity aspects of IT solutions in order to meet business needs.
- Build and present Comprehensive Capacity & Availability Reports & Dashboards on IT Infrastructure aspects.
- Provide trend analysis and present improvement plans specific to performance and capacity of infrastructure.
- Collaborate with monitoring tools to ensure required capacity and availability monitoring and tools configuration to get output required for capacity analysis are met.
- Weekly, Monthly & ad-hoc reporting, capacity and performance related incident review on demand. Attending performance related issues & provide solutions from the capacity and availability point of view.
- Maintain documentation related to procedures on Performance, Capacity planning,and dependencies. Assess, review and monitor technical aspects of contractual SLAs for performance and capacity.
- Responsible for providing Capacity planning reports for current and future business needs. Conduct detailed analysis of performance and Capacity related issues of the operating environments as requested by CPE and other account teams.
- Provide report in accordance to current performance and capacity of the underlying operating environment based on test scenario of Application.
- Implement exception process to identify the servers that has exceptional behavior and work with support teams for a satisfactory closure.
- Providing analysis of capacity related information to assist the customer with determining future capacity requirements.
- Implementing service level capacity planning / reports by mapping the VM's as per the IT service architecture and planning the capacity.
- Define the capacity usage based on application
- Profile and estimate future capacity.
- Identify low usage IT resources and help the account team to reclaim unused resources as applicable.
- Extraction and auditing of performance and capacity data from SRM,vROps and densify tool and creating and assigning tickets for missing performance/capacity data to appropriate teams.
Senior System Administrator
Al Watanyiah United Engineering & Contracting Co.LLC
Muscat
07.2013 - 07.2019
- Completed reports detailing network and systems performance and downtime issues.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Adopted cost-effective, useful solutions to implement into current systems.
- Worked with users to determine areas of technology in need of improved usability.
- Configured and tested Windows Server operating systems with roles features.
- Detailed upcoming software upgrades and system sprints to team members.
- Design and build a new data center for the Head Office of Alwatanyiah.
- Installation of HP blade servers as per IT procedures and policies.
- Implemented application servers in Network load balancing mode to share the application load.
- Implemented Database servers in active-passive cluster mode for high availability of application.
- Planning and implementation of new project site connectivity to Head Office Network through site-to-site VPN.
- Manage and configure Hardware SonicWALL Firewall for various types of access control.
- Handling SAN (HP MSA 2000) for storage through File server and managing quota-based volume storage.
- Handling Windows 2012, 2008 Std Servers and Windows 2003 Ent Edition And Symantec Backup Exec with HP 1/8 Ultrium 920 G2 Tape Autoloader, Wingate Proxy server.
- Performed daily system monitoring, verifying the integrity and availability of all hardware, and server resources, and reviewing system and application logs.
- Managed and created Active Directory accounts, network shares, and printing services.
- Conceptual knowledge of virtualization (VMware) and amazon web Cloud services.
- Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
- Responsible for applying security updates and patches on servers, desktops, and laptops.
- Provide network and desktop support to over 400 users in 7 branch offices throughout Oman.
System Administrator
Oman Shapoorji Construction Co.LLC
Muscat
10.2009 - 06.2013
- Drove continuous improvement of IT governance processes.
- Managing daily data center operations, servers including domain controller and exchange server 2007, backup devices, client handling, etc.
- Handling Windows 2003 Ent Ed and Windows 2008 Std.
- HP 1/8 Ultrium 920 G2 Tape Autoloader, ISA 2006 server, WSUS server.
- Handling incidents, problems & Change Management processes.
- Successfully Implemented the ERP for the organization including Finance, Assets, Procurement, and Document Management modules.
- Providing weekly and Month Dashboard reports to management regarding priority activity/ticket resolution etc.
- Maintained vendor contracts and managed the procurement of IT services and equipment thus ensuring that company assets are maintained responsibly.
- Implementing and managing the Kaspersky antivirus server.
- Responsible for network scanning against venerability and applying patches.
- Installing & Maintaining a Wireless network within the facility
Data Services Engineer
Accenture Services Pvt Ltd.
Gurugram
03.2008 - 10.2009
- Project managed, and delivered technical architecture and solutions to a variety of products using the ITIL model with a focus on service improvement and setting strategic direction.
- Owned and implemented Infrastructure new setup for Gurugram STPI successfully.
- Worked for one of the major projects Go-live towards project timeline, completed this from operations front without deviating any process and violations, also well before the time.
- Core Team member for the upgrade of Legato Networker 7.4.2 & 7.4.5 across all Accenture delivery centers in India.
- Implementation and roll-out of Websense 6.3 for all Towers in NCR.
- Web Traffic monitoring, managing, and reporting through Websense server as per company policies.
- Owned and implemented Infrastructure setup for Delhi SEZ.
- Successfully transitioned all core and project dedicated servers from incubation facility to Accenture permanent facility.
- Played major role in Datacenter Operations, IT Strategy Planning faced Internal / External Audits.
- Core Team member for Implementation of Websense servers across India.
Executive IT
BirlaSoft Ltd.
Noida
03.2006 - 03.2008
- 24/7 Real-, technical assistance for over 700 Pc's and 50 servers on various Microsoft Platforms, Antivirus Solutions & Internet Security.
- Designing, implementing, monitoring & troubleshooting Windows 2K/2k3 Servers using HP ProLiant DL380 and DELL Power EDEG 1950, 2950 Series servers.
- Maintaining a computer network including the configuration of Windows NT / 2000 Servers with Windows 9X / 2000prof / XP clients.
- Maintenance of the servers using Software Update Services (Downloading required patches, and updates)
- Administering user accounts, access, security, and connectivity.
- Creating Group policies at the OU level, analyzing policy settings, Applying Group policies, and troubleshooting policies.
- Configuring Outlook, Outlook Express, Antivirus.
- Analyzing and optimizing system performance, generating reports, and making the relevant documentation.
- Inspection of Hardware with diagnostic tools and Peripherals before installation & Preventive Maintenance of the systems at regular intervals.
- Network performance monitoring, optimization, and capacity planning.
Data Center Officer, Resident Engineer
CMS Computers Ltd.
Gurugram
11.2005 - 03.2006
- System Installation, configuration & troubleshooting with Windows NT Workstation and NT Server, Windows 2000 Professional / XP Client, and Windows 2000 & 2003 Server.
- Creating, Deleting, modifying users' Mailbox Accounts and configuring mailbox permissions like restricting the mailbox size, attachment size etc.
- Managed more than 600 Clients (residential and small business customers) through Service walk-ins, and provided networking, software, and hardware solutions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Prioritized and fielded IT ticket requests, providing technical support, troubleshooting, and issue resolution to maintain system performance levels.
Education
MBA - Information Technology
Sikkim Manipal University (SMU)
Faridabad 06.2008 - 2012.06
Bachelor of Commerce (BCom) - Financial Accounting
MDS University
Hanumangarh 08.1998 - 2002.03
Skills
Performance and Capacity Management
Certification
Microsoft Certified: Azure Fundamentals
Interests
Timeline
Senior Lead, Systems Management
Kyndryl Solutions Pvt limited
09.2021 - Current
Systems Management Specialist (SME)
IBM India Pvt.Ltd
09.2019 - 08.2021
Senior System Administrator
Al Watanyiah United Engineering & Contracting Co.LLC
07.2013 - 07.2019
System Administrator
Oman Shapoorji Construction Co.LLC
10.2009 - 06.2013
MBA - Information Technology
Sikkim Manipal University (SMU)
06.2008 - 2012.06
Data Services Engineer
Accenture Services Pvt Ltd.
03.2008 - 10.2009
Executive IT
BirlaSoft Ltd.
03.2006 - 03.2008
Data Center Officer, Resident Engineer
CMS Computers Ltd.
11.2005 - 03.2006
Bachelor of Commerce (BCom) - Financial Accounting
MDS University
08.1998 - 2002.03
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