Rahul Sharma
New Delhi
Summary
A dynamic professional with 14 years of experience in the field of Operations Management, Vendor Management, Strategic Planning, Leadership, and Team management. Stood one of the Core member of the organization in value generated through the actionable insights.
Overview
14
14
years of professional experience
Work History
Operations Manager
Ferns N Petals Pvt Ltd
06.2015 - Current
- Handle Complete Vendor Management along with my team
- Managing Accounts and payments
- Coordinating and dealing with external agencies and franchise
- Handling contact center-Inbound, Outbound, written correspondence (emails)
- Cross functional coordination -Technology, warehouse, merchandising, marketing
- Responsible for new partner onboarding process (BD Team)
- Manage Critical KPI- Conduct daily, weekly and monthly review
- Leading the NPS (Net Promoter Score) team and responsible for NPS of express category.
- Ensure all of the express partners have signed the SLA and to ensure impose penalty & rewards as per the agreed SLA (Monthly)
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed and implemented operational procedures to ensure quality standards are met.
Senior Associate
Intermesh Shopping Network Pvt Ltd (www.igp.com)
Noida
11.2012 - 05.2015
- Handles and supervise the floor.
- Manpower planning - recruitment and operations.
- Provide OJT Training to new batches – Soft Skills, Product and process.
- IVR Management.
- Manages and handles escalated queries and complaints.
- Maintaining high value customer’s account on daily basis.
- Manage and handles all inquiries and complaints raised on social networking sites like Mouthshut, Trustpilot, Faceboook and Trusted Company.
- Takes care of the B2B sales for Diwali,Christmas and New Year Corporate Sales.
- Manages vendor’s account (New and Existing) as per contractual process.
- Providing detailed reports on daily, weekly and monthly basis to the management.
Associate
HERO BPO( Ferns N Petals Process)
Gurgaon
07.2010 - 10.2012
- Replying all the queries and feedback of the vendors through mail.
- Takes care of the Partners ID.
- Prepare the weekly feedback report for vendors receive by CC team.
- Give feedback to the respective vendors who found to be as defaulter.
- Resolve vendor queries related to product price, out of stock issue and all.
- Worked as Acting Subject Matter Expert OJT for new batches.
Education
Bachelor of Computer Applications - Computer And Information Sciences
IGNOU
Delhi06-2013
12th (CBSE Board) - Information Technology
Rajkiya Pratibha Vikash Vidyalaya (RPVV)
Vasant Kunj Delhi05-2007
10th (CBSE Board) - Mathematics And Computer Science
Rajkiya Pratibha Vikash Vidyalaya( RPVV)
Vasant Kunj Delhi05-2005
Skills
- Data Analysis
- Process Improvement
- Inventory Management
- Performance monitoring
- Project Management
- MS Office
- Operations Management
- Work flow planning
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Operations Manager
Ferns N Petals Pvt Ltd
06.2015 - Current
Senior Associate
Intermesh Shopping Network Pvt Ltd (www.igp.com)
11.2012 - 05.2015
Associate
HERO BPO( Ferns N Petals Process)
07.2010 - 10.2012
Bachelor of Computer Applications - Computer And Information Sciences
IGNOU
12th (CBSE Board) - Information Technology
Rajkiya Pratibha Vikash Vidyalaya (RPVV)
10th (CBSE Board) - Mathematics And Computer Science
Rajkiya Pratibha Vikash Vidyalaya( RPVV)
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