Rahul Sharma
Delhi
Summary
Seasoned specialist offering 7.5+ years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
8
8
years of professional experience
Work History
Specialist
InterContinental Hotels Group India Private Limited
Haryana
01.2024 - Current
- Handling NHOP (New Hotel Opening Program) by leading a team of 2 members.
- Coordinated with other departments to ensure efficient workflow processes.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized client meetings to provide project updates.
- Responsible for vendor-related invoice approval.
- Handling payment-related queries through emails and weekly connects.
- Ensure smooth month-end.
- Responsible for providing trend and project status to the business.
Process Developer
Genpact India Private Limited
Noida
03.2022 - 01.2024
- Posting of AR receipts via ACH/Wire payments from the customers in JDE.
- Investigate and resolve unidentified payments, short payment, and overpayment in a timely manner.
- Doing Treasury reconciliation on a daily basis.
- Supporting audit teams whenever query handling with internal and external audits.
- Interaction with clients' queries and billing disputes.
- Train new team members in the process.
- Extract data from JDE and prepare reports on a weekly basis to avoid any internal errors.
- Also, prepare month-end closing reports.
- Doing reporting activities like Cash Trend Tracker (CTT), Unapplied report, ageing report, production tracker, Snow tickets handling, etc.
- Handling email box and ensuing emails get reverted within TAT.
- Keep track of the A/R mailbox, including research and resolution of customer inquiries.
Process Associate
NTT Data GDS Private Limited
Haryana
01.2020 - 03.2022
- As a designation of Process Associate in the Disability Management Department.
- Allocation of daily volume among the fellow team members.
- Monitor error log on a daily basis and make corrections if any are needed.
- Train new team member and showcase his/her progress to the superior.
- Prepare production report.
- Do quality check of calculation statement.
- Taking care of the email and resolving the issue of the requester.
- Balance posting.
Accountant
MIttal PolyFab
Delhi
01.2017 - 01.2020
- Create documents like invoices on Tally ERP.
- Daily reconciliation of bank account.
- Pull bank statement to apply cash.
- Booking of incoming payments.
- Preparing aging report and sending friendly chase to the customers for overdue invoices.
- Resolving day-to-day ad hoc queries of customers/clients.
- Investigate and resolve billing discrepancies.
- Prepare data for GST returns.
Education
Bachelor of Commerce - Commerce
School of Open Learning, University of Delhi
Delhi10-2017
12th - Ecommerce
Indraprastha Convent Senior Secondary School
Delhi05-2012
10th - General Studies
Indraprastha Convent Senior Secondary School
Delhi05-2010
Skills
- Organizational Skills
- Task Prioritization
- Adaptability and Flexibility
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Decision-Making
- Attention to Detail
- Quality Assessment
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Specialist
InterContinental Hotels Group India Private Limited
01.2024 - Current
Process Developer
Genpact India Private Limited
03.2022 - 01.2024
Process Associate
NTT Data GDS Private Limited
01.2020 - 03.2022
Accountant
MIttal PolyFab
01.2017 - 01.2020
Bachelor of Commerce - Commerce
School of Open Learning, University of Delhi
12th - Ecommerce
Indraprastha Convent Senior Secondary School
10th - General Studies
Indraprastha Convent Senior Secondary School
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