Rahul Sharma

• Managed service revenue for the Delhi Branch through AMC Sales, Retrofit and Revamp Projects, and Accessories Sales for Air Conditioning Products (RAC, PAC, VRF).
• Key Accounts Manager for service operations (delivery and revenue) for key account customers (RAC, PAC, VRF) from March 2021 to March 2023.• Led service delivery and revenue operations in the Gurgaon, Faridabad, and Rewari regions from March 2015 to September 2019 as Assistant Manager – Service.
• Conducted technical training for channel partners, training over 650 representatives from 125 companies on the newly launched R-32 refrigerant.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Area In-charge for service operations (delivery and revenue) in the Gurgaon, Faridabad, and Rewari Belt (RA/SA segment) from March 2013 to March 2015.

• Managed service operations (VRV segment) for the Delhi region from July 2011 to March 2013 as a Service Engineer (Delivery).

• Conducted training programs for channel partners on refrigerant R-32, educating over 650 representatives from 125 companies

. Managed daily material flow for plastic parts in refrigerator manufacturing

• Designed and implemented a new plastic storage system, optimizing production plans and reducing material management.

• Assisted in the development of new parts and the design of trolleys for plastic and sheet metal parts, as well as the EPC store.