Rahul Sharma

• Streamlined communications among stakeholders and teams to clarify project objectives.
• Engaged with stakeholders across multiple regions for comprehensive requirement gathering.
• Created product roadmaps incorporating feedback from marketing teams in North America, Europe, Asia Pacific, and South America.
• Served as liaison between MSEM teams, regional contacts, Global Product Managers, and Scrum teams to achieve business outcomes.
• Conducted workshops to elicit requirements and capture critical feedback for enhanced understanding.
• Refined product features, crafted user stories, established acceptance criteria, and prioritized backlog items.
• Implemented Sales Cloud and Experience Cloud; led deployment of Seismic platform for sales enablement.
• Identified customer needs through interviews, surveys, focus groups, and other feedback mechanisms.

• Defined Product Roadmap for Snowflake Partner Program to align with strategic objectives.
• Refined features, established user stories, and defined acceptance criteria.
• Facilitated backlog refinement events and prioritized backlog stories to enhance workflow.
• Conducted iteration planning, PI planning, and ART synchronization for cohesive project execution.
• Collaborated with architecture team and multiple Agile teams for seamless integration.
• Coordinated with other POs and PMs within Agile Release Train to optimize processes.
• Executed quality control measures in partnership with QA team, ensuring adherence to user story criteria.

• Spearheaded Salesforce Community Cloud implementation for Michelin's Partners.
• Authored comprehensive user stories detailing business requirements, integration applications, and acceptance criteria.
• Facilitated Scrum ceremonies including standups, retrospectives, and sprint planning sessions.
• Conducted grooming and planning meetings to enhance team capacity and velocity consistency.
• Managed a Scrum team of 10 members to ensure effective collaboration.
• Prepared project roadmaps in partnership with business stakeholders.
• Compiled weekly status reports and various project artifacts for stakeholder review.
• Validated developed applications against established user stories to ensure quality.

Collaborated with business owners to gather requirements and author comprehensive user stories.

Configured products, pricing, and validation rules to meet project specifications.

Managed backlog of requirements to ensure timely releases using AGILE and SCRUM methodologies.

Conducted Sprint Ceremonies, enhancing team communication and project visibility.

Executed unit testing and validated applications, coordinating team efforts during UAT.

Performed Salesforce administrative tasks, including creating profiles and objects for deployment.

Validated application development against user stories to ensure alignment with requirements.

Tracked defects and facilitated resolution processes for specified releases.

· Oversaw the change requests for enhancements and prepared the traceability matrix

· Examined the support requests created on day-to-day basis, found the solution for the same, took approvals if required, implemented the solution and closed the SR at earliest

· Analyses the service and marketing processes of the Automotive industry as supported by the Siebel Application

· Concentrated focus on integration issues between Siebel & SAP System.

· Organized campaign through SMS & e-mail as required by TML business and 2000+ SMS & 1000+ e-mail campaign

· Examined areas for improvement and created change requests in the system based on stakeholder and users feedback

· Prepared Siebel Analytics Dashboards to cater to specific user requirements

· Ensured that all the tests processes were executed correctly to ensure a successful Siebel 8.1 upgrade

· Coordinated with end users and TML team members to generate application change requests where appropriate